ASUS Laptop won't Boot Up (in any mode)

[Poultsgvan]

My sons laptop won't boot up (only 6 weeks old). When it tries to boot up a screen pops up that says the computer did not shut down properly and do we want to start-up in safe mode. It has three safe mode options and a start-up in normal mode. We have tried start-up in all possible modes at this point and in all cases it will not get past the Windows logo...just stays on a black screen after the windows logo is shown. We have had the store where we bought it run a diagnostic and they say hardware is fine so must be operating system. Can anyone help me understand if there is an override or way we can restart the operating system?

 

[richnrockville]

My sons laptop won't boot up (only 6 weeks old). When it tries to boot up a screen pops up that says the computer did not shut down properly and do we want to start-up in safe mode. It has three safe mode options and a start-up in normal mode. We have tried start-up in all possible modes at this point and in all cases it will not get past the Windows logo...just stays on a black screen after the windows logo is shown. We have had the store where we bought it run a diagnostic and they say hardware is fine so must be operating system. Can anyone help me understand if there is an override or way we can restart the operating system?

Poultsgvan, If I were you, I would have the store where you bought it re-install the OS. If you purchased the machine without an OS, then you need to use your legal disk and re-install the OS.

How long ago did you buy the laptop?

Rich

 

[Poultsgvan]

We bought is 6 weeks ago...Best Buy...the OS came already installed on the Laptop but Best Buy pushed us over to the GeekSquad and they want $199 to reinstall it....so we were hoping there is a way to do it ourselves.

 

[richnrockville]

We bought is 6 weeks ago...Best Buy...the OS came already installed on the Laptop but Best Buy pushed us over to the GeekSquad and they want $199 to reinstall it....so we were hoping there is a way to do it ourselves.

FWIW, You did make the recovery disks when you first turned on your computer?

If not then I would go to asus and get a restore disk for your system.

Another good reason to make those recovery disks when you first start your new machine.

Rich