ATI Radeon HD5450 driver crashing to BSOD on boot

[Northernsoul55]

Hi,

Did you follow all the steps in the troubleshooter I gave you? As this will help eliminate causes?

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

:ar: http://www.sevenforums.com/crash-lockup-debug-how/63320-stop-0x116-video_tdr_error-troubleshooting.htmlhttp://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Also Please uninstall AVG completely:

Install Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: Microsoft Security Essentials - Microsoft Windows

Please update your BIOS to version:
P01.B1 2.0 MB 12/08/2009:

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
Vendor AMI
BIOS Version P01-A3
BIOS Starting Address Segment f000
BIOS Release Date 05/26/2009
BIOS ROM Size 100000

http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1147

:ar: http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1147http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1147

http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=1147

Other things to try:

Reinstall Microsoft DirectX or install the latest version.
Ensure you have the latest Windows Updates.

One thing you could also try and to determine if your Graphics card is at fault:
Navigate to:
Start > Computer > click System properties > in the left pane select > device manager
Find Display Adapter and expand, then right click on your device and click "disable"
Reboot and see if issues remain?

Post back any outcome.
Cheers

Dave

 

[craig3558]

Hi sorry for the late reply, Today I have just done everything on the list that you sent, Ive updated BIOS, direct x, un-installed AVG and installed ME. I have even taken the case off and cleaned the inside from dust. I have left the side off incase it was getting too hot but it still keeps happening.

The latest thing is when I try to record using the Webcam when im out the house (monitoring puppy being left alone) the machine will freeze and can only power off using the power button. Then it takes about 10-12 boot attempts to boot up. Though before that, playing graphic demanding games like flight sim x is fine, detail is on full and no problems at all.

 

[Northernsoul55]

You need to post a new log with the recent .dmp files.

Cheers

Dave

 

[craig3558]

hi,

here are the new dmp files. The problems getting worse on boot up, running safe mode now. In game on flight sim it works great

 

[Northernsoul55]

Hi,

There are no new crash dumps, the newest one in your zip file is dated 16/2/2013. Which is the
one I last analysed for you.

I will need the latest .dmp file for the crash you experienced?

I take it from what you said that there are no crashes when you are running safe mode?

Cheers

Dave

 

[craig3558]

hmm i just ran the full prog ill do it again, no safe mode is fine, and when the machine boots, gaming is fine though recording from camera freezes the system

 

[craig3558]

ive just ran the prog again

 

[craig3558]

i think the lack of crash dmps are because the BSOD has stopped, it just now wont boot straight off. I get a screen of back and white lines or a frozen screen with 1cm sq boxes of white lines

 

[craig3558]

this all started when I first upgraded the driver for the graphics card

 

[Northernsoul55]

Hi,

Ok. have you experienced another crash since the last analysis? As the dumps are the same
and do not show a recent BSOD?

And what are the results of Prime95/Furmark/SFC scans you ran?? You have not said?

cheers

Dave

 

[craig3558]

Ive had no BSOD crashes just freezing using webcam and freezing with the lines I was saying on startup. The Furmark scans didnt show anything up (not sure on actual results as cant see the in safe mode) but it passed the tests, max temp was 52c. Ill try and boot up normally. Im off out to dog training in 5 so if i dont get back ill be back tomorrow, thanks for your help in this annoying problem.

 

[Northernsoul55]

Thanks for the info.

Ok. as a test please disable your GPU, then boot into normal mode.

To disable GPU navigate to:

Start>Computer>system properties>device manager

Locate>Display Adapters and expand

Select your Graphics card

Right click and "disable" and it will ask you to confirm and reboot the system.

Observe the reboot for any of the isses you mentioned (lines etc) and use your computer as normal
with the exception of Games/ graphic related programs.

I will look back through your old dumps to see if i can dig up anything else in the meantime.

Post back your observations,

Cheers

Dave

 

[craig3558]

Hi there, well disabled the GPU and it boots up normally, no problems at all. Windows asks for a driver for the card on boot up so its detecting it.

 

[Northernsoul55]

Hi,
Roll back your Ati driver to the previous version in normal mode.
Then re-enable the GPU and reboot.
If you cant roll back with GPU disabled try enabling then roll back the driver.

Does it now boot into windows ok? Any lines etc / BSOD's?

Cheers

Dave

 

[craig3558]

Hi Dave,

I rolled back and enabled the card again, im now on version 8*****. The system took 2 attempts to boot but no lines or BSOD. I must say having the GPU disabled my boot up was seconds. Ill run this during today as im off and we can see what happens. Do you think its my card? Its odd to say it works superb during games its just booting up.

 

[Northernsoul55]

Hi,

I wouldnt like to say for certain if its your card at fault or not at this point
what I will say is that it is related to your Graphics card, the fact you have no
issues when disabled supports this:

Ok now you may be able to run Furmark in normal mode, this will determine
if the card is indeed at fault?

:ar: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Post back the results.

Cheers

Dave

 

[craig3558]

which test should i run, burn in, benchmark? theres 5 to choose

 

[Northernsoul55]

Select your resolution and run the Burn in test

Cheers

Dave

 

[craig3558]

Hi Dave,

How long does the test take? is it ongoing? I have ran the test for 1hr 10 mins with no problems. The temp levelled out at 82c with no artifacts.

 

[Northernsoul55]

Hi,

Normally you would see artifacts within 10-20 mins-ish.
Did you set the settings on the main page to:

Burn-in
Xtreme burn-in
Post FX
and "log GPU Temps"

as the tutorial recommended?

If not re-run with new settings and post back.

Run for about 20 mins and watch the temps also.

cheers

Dave