Black Screen - Help Please!

poiu

New member
Local time
10:25 PM
Messages
1
Hi,

Long story short, I declined the windows 10 installation (just before agreeing to the terms) and then the screen reboots, trying to restore the previous version of window (window 7), but after reboot, the screen is all black and I can only see the cursor. Other than that, nothing shows up or is clickable. I did try to reboot into safe mode and I can see everything that was on my desktop, so nothing is lost, but oddly enough when I try to reboot normally, all I get is the black screen and movable cursor... Help please!

Edit: Now it just keeps rebooting, saying it's unable to start and when I tried Startup Repair.
There is no 'Command Prompt' option, as it only lists 'Startup Repair' and 'Recovery Management', and I have no recovery disk either.
 
Last edited:

My Computer

Computer type
PC/Desktop
OS
32bit
Hello and welcome poiu now if you can get into safe mode the sfc is best run for two to three times and also I would be running this http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2 in safe mode

You can also work through this http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

Now all else failing I would personally retrieve all my data (can be done without a Windows boot) then do a clean all on that drive then reinstall the OS. That is assuming you have thr original installatiom media. If the machine was factory installed then you may have a factory restore partition you can use to bring it back to out of the box condition but that also loses all the data so again you would need to back up your data before doing that.

Now as we do not know anything much about your system please do this http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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