Black screen on any online game

[Pringles]

I get random black screens followed by a shutdown while playing online games. I tried reinstalling the graphic card drivers but it does not seem to work. Reinstalling the game "fixes" this momentarily and once it starts to show a black screen it repeats itself.

Temps while gaming:
CPU: 70-75C
GPU: 60-70C

Specs:
i7-740QM @ 1.73Ghz
4gb RAM
nVidia GT 425M
500gb Hard Drive @ 5400 RPM


Please help and thank you

Note: I usually play HoN, LoL, Dragon Nest, and a little bit of Blacklight: Retribution

 

[Arc]

Welcome aboard.

You rollback the display driver to the earlier stable version.

• Download and install Driver Fusion.
• Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

If the crashes continue still then, follow the steps http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html



Let us know the situation.

 

[Pringles]

Hey Arc nice to see you again

I changed my drivers and was able to play without crashing yesterday. I decided not to post since it's too early to conclude. I got a crash today and I just wanted to post the dump file. I'm currently following the procedures from the thread you posted.

 

[Arc]

Pringles, now it is stop 0x117.

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 117[/COLOR], {fffffa8004677010, fffff8800f417584, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14b584 )

Followup: MachineOwner
---------

Follow this guide ... STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)

 

[Pringles]

So far, all my tests passed. sfc.exe \scannow didn't show any problems. I will run memtest overnight tonight, and I will be reporting with the results by the time I wake up.

Here are some dump files that I got after trying to play after updating my BIOS and USB drivers from Sony's website. I also updated my Realtek drivers

 

[Arc]

Same stop 0x117.

Get rid of overclocking.
Update display driver.
Check the graphics card.
Clean inside the computer.
Monitor heat using Speccy.

 

[Pringles]

I'm not overclocking. My laptop has a pretty bad airflow design. I'll clean my laptop tomorrow. I'll post the results.

 

[Pringles]

Cleaned my laptop and still no luck. I'll try changing my thermal paste into something better but they are hard to find from where I live. My thermal paste right now is a CoolerMaster HTK-002

 

[Arc]

Have you gone through the other steps of STOP 0x116: VIDEO_TDR_ERROR troubleshooting(also for STOP 0x117 errors)?

 

[Pringles]

Yes I did. The tests passed, system file check didn't show any problems. Installing directx9 didn't help. Here are some more dump files that I got. I am not overclocking. Maybe it's the turbo boost that activates and causing the errors?

 

[Pringles]

Update: About the overclocking thing you said, I had RealTemp run in the background while playing to disable Turbo Boost but still I crashed.

 

[Arc]

Pringles, have you followed the other steps?

 

[Pringles]

Arc, I took time to run all those tests again. The tests passed, but the problem persists. I think there's something wrong when I assembled my laptop (It was my first time opening it because I had to change the thermal paste.). I tried removing some unused programs and they didn't work too.

Oh and according to BlueScreenView, my recent dump files have a stop code 0x117

 

[Arc]

Stop 116 and stop 117 are almost the same, and the troubleshooting procedure too.

You may try switching it to the onboard graphics, see it is crashing there or not.

 

[Pringles]

I haven't seen any graphics option in the BIOS. Did I forget to mention that I am using a laptop?

 

[Pringles]

I removed my graphics drivers and it did not install automatically after a restart. Instead, something like "Standard VGA Adaptor was successfully installed" came up. I'm guessing this is what you mean by switching to the onboard graphics? Anyway, I wasn't able to play any games. Every game would just hang.

I downloaded Sony's graphics driver but it's quite outdated (Year 2011). Installing this helped by delaying the time I usually get a black screen (around 30-40 mins. before I get black screens) and it's quite consistent too.

 

[Arc]

Comparatively better, as you think? Then use it.

Have you tested the graphics card already?
Video Card - Stress Test with Furmark

But if it under warranty, dont test it yourself, rather ask the vendor to test it for you.

 

[Pringles]

The warranty ended last February.

 

[Pringles]

Comparatively better, as you think? Then use it.

Have you tested the graphics card already?
Video Card - Stress Test with Furmark

But if it under warranty, dont test it yourself, rather ask the vendor to test it for you.

My laptop actually lasted longer than I thought on the stress test before getting the dreaded black screen.

I'd also like to ask some questions:
1. Can using uninstallers like Revo Uninstaller do some damage? Like deleting the wrong folders and registry entries? I've used it for quite some time.
2. I've noticed a missing screw on my hard drive bay. Can this pose any significant problems in the future?

 

[Arc]

Revo installer is not anything bad, as far as it is uninstalling a program and removing its leftovers only. And a missing screw can make some troubles for sure.