Blank Windows 7 Desktop After Crash

JonnyAlpha

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3:54 AM
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12
Hi;

My freind closed the lid on his Windows 7 64 Bit Sony Vaio Laptop thinking it would safely go into hibernation. When he reopened his laptop everythoing was frozen and the only option he had was to power the machine off by pressing and holding down the power button.

Now when he switches back on all he gets is a nice Windows 7 background blue with a dove and a mouse pointer, nothing else.

CTRL ALT DEL does nothing and the HDD light is off.

I have tried booting into normal mode, safe mode, and repair mode and all end up with the same screen. There are no peripherals attached.

He tried to carry out a backup using his Backup Discs that he created iaw Sony's instructions however it only got to disc 1 of 3 and just ended up with the same Windows 7 background sceen and a mouse pointer.

What are his options, is there anyway of getting into System Restore and how can he carry out a repair if the self made back up discs no longer work (he has used them a couple of weeks ago to resolve a separate problem and they worked).

:eek:
 

My Computer My Computer

Computer Manufacturer/Model Number
N/A
OS
Windows 7
CPU
AMD 64x2 4000
Motherboard
AN-M2HD
Memory
2GB Corsair XMS2 DDR2
Graphics Card(s)
nVidia Geforce 9800GT
Sound Card
Onboard Realtek HD
Monitor(s) Displays
Samsung 32 Inch LCD
Hard Drives
Maxtor Diamond Max 23 SATA
Maxtor ATA 200GB
PSU
Antec 430 Watt
Case
Antec Fusion
Is this an OEM version of Windows?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Is this an OEM version of Windows?
Its whatever was supplied with his Sony Vaio, I guess it is, the Laptop is only 6 months old
 

My Computer My Computer

Computer Manufacturer/Model Number
N/A
OS
Windows 7
CPU
AMD 64x2 4000
Motherboard
AN-M2HD
Memory
2GB Corsair XMS2 DDR2
Graphics Card(s)
nVidia Geforce 9800GT
Sound Card
Onboard Realtek HD
Monitor(s) Displays
Samsung 32 Inch LCD
Hard Drives
Maxtor Diamond Max 23 SATA
Maxtor ATA 200GB
PSU
Antec 430 Watt
Case
Antec Fusion
Is this an OEM version of Windows?
Its whatever was supplied with his Sony Vaio, I guess it is, the Laptop is only 6 months old

OK. Usually with OEM's, there is a seperate recovery process provided by the manufacturer detailed in the manual that came with the laptop. For example, a friends Gateway laptop uses ALT+F10 during boot time to recover and reset the PC back to its default state at the time of purchase.

I would check the manual to see what that process is for the Sony Vaio, and try that.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
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