Blue Screen error - Please help!

S

Samjustin92

New member
Local time
9:08 PM
Messages
8
Hi All,
I am Using Windows 7 professional, My system reboots automatically due to Blue screen error often. Could someone help/guide me out in fixing this Issue :cry:

This is what I had in Event Viewer log during Blue screen error:

Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1:
P2:
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
C:\Windows\Minidump\091017-25630-01.dmp
C:\Users\Justin\AppData\Local\Temp\WER-48687-0.sysdata.xml
C:\Users\Justin\AppData\Local\Temp\WEREEC1.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_0_0_cab_0aa0eed0

Analysis symbol:
Rechecking for solution: 0
Report Id: 091017-25630-01
Report Status: 6

I have also attached respective dumps file during this event. Hope I would get my Issue fixed! :):)

Thanks & Regards,
Sam
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hey, Thanks for letting me know the Instructions on how to post BSOD related Issues. Sorry, as I was new I was not aware of this. I followed the Instructions and I have now collected my system dump using instructions in "Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums". PFA the system Information and dump zipped by file collector. Please let me know if I have to provide any other Information. Thanks for your help in advance!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
Why is the system not updated in 2 years?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Hi...That's my PC, I was not in my home for few months. But to be honest, I ran/Installed windows update last week. It was well updated.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CWX68
Windows Product Key Hash: Cyz5Q0uI7BO3BemVfhPM4xloYug=
Windows Product ID: 55041-008-1690183-86173
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B276B03-49D6-4AA5-9B20-289CE979A6FE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.170707-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B276B03-49D6-4AA5-9B20-289CE979A6FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1690183-86173</PID><PIDType>6</PIDType><SID>S-1-5-21-2876977410-3764931346-3743747582</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55TC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0037.2010.0614.1712</Version><SMBIOSVersion major="2" minor="6"/><Date>20100614000000.000000+000</Date></BIOS><HWID>69BA3C07018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-169018-03-16393-7601.0000-2762015
Installation ID: 007562171024409630809190667544283835182822895266120086
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CWX68
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15-09-2017 11:01:35 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEA6GEWayYMzVB0XfgVkrlidULGgJZeQxzLvFgCB+7pRXSN3lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DH55TC  
  FACP			INTEL 		DH55TC  
  HPET			INTEL 		DH55TC  
  MCFG			INTEL 		DH55TC  
  SSDT			INTEL 		DH55TC  
  ASF!			INTEL 		DH55TC

Hi...here is the MGADiag report that was taken following your instructions!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
Hi Sam,
The key installed is a Volume license - MAK.
These are obtained via a Business or Educational establishment.

It has not been registered, activated yes.

Please install KB971033
http://go.microsoft.com/fwlink/?linkid=150841
REBOOT

run the tool again post the results.
MAK keys are bulk purchased, if they have all been used, then a different error code will appear,
If its successfull your comp will update.
(if it does it may well clear your BSOD, wait for a day or so and if the problem re-occurs post a new set of logs)


Roy
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-CWX68
Windows Product Key Hash: Cyz5Q0uI7BO3BemVfhPM4xloYug=
Windows Product ID: 55041-008-1690183-86173
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {9B276B03-49D6-4AA5-9B20-289CE979A6FE}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_ldr.170707-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{9B276B03-49D6-4AA5-9B20-289CE979A6FE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-008-1690183-86173</PID><PIDType>6</PIDType><SID>S-1-5-21-2876977410-3764931346-3743747582</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH55TC__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>TCIBX10H.86A.0037.2010.0614.1712</Version><SMBIOSVersion major="2" minor="6"/><Date>20100614000000.000000+000</Date></BIOS><HWID>69BA3C07018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-008-169018-03-16393-7601.0000-2762015
Installation ID: 007562171024409630809190667544283835182822895266120086
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CWX68
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 16-09-2017 03:42:22 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAIABgABAAEAAAADAAAAAgABAAEA6GEWayYMzVB0XfgVkrlidULGgJZeQxzLvFgCB+7pRXSN3lxd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			INTEL 		DH55TC  
  FACP			INTEL 		DH55TC  
  HPET			INTEL 		DH55TC  
  MCFG			INTEL 		DH55TC  
  SSDT			INTEL 		DH55TC  
  ASF!			INTEL 		DH55TC

Thanks for your reply!
Post Install and reboot, here is the report.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
Hi Sam,

that looks better,

Has it updated at all??

Roy
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Hi Torchwood,
Thanks for your check. Currently updates are getting installed, I will keep you posted once it completes.
Regards,
Sam
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
Hi SAM,

It will also update drivers as well:)

Give it a couple days.


Roy
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Sure...Then I will wait for couple of days and see everything gets updated :)

I will reply you back. Hope it solves the BSOD !!!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
During Installation of updates, one update alone fails continuously. DO you have any Idea why?

I have attached the KBA name and failure code.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell
OS
Windows 7 Professional 32-bit
CPU
Intel Core i3 CPU
Motherboard
Intel DH55TC Version AAE70932-302
Memory
4GB RAM
Graphics Card(s)
NA
Hard Drives
6 Partitions - Model ST3500418AS ATA Device
Antivirus
NA
Browser
Chrome, IE11
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