Blue screen of death never goes away please help!! Error 41 (63)

[aromao]

Join Date: Mar 2012

Window 7 Pro 64bit
​

Stop Code 0x000000f4
I built this computer from scratch and had no issues for a bout a year. Now it seems to be happening when watching movies or at any random times. Some days it happens 5 times sometimes it happens twice a week. Any help would be appreciated. Ive made sure all fans are clean so it doesn't over heat. Ive reinstalled windows but still have the same issues. I have not installed any new hardware recently and am going nuts trying to figure out what could be the cause. These are the most recent mini dump files I could find not sure why there aren't any from the past two weeks. All my system specs are in my profile. Thank you for all your help.

 

[aromao]

I have also done memory checks and there seems to be no issues.

 

[bryonM]

Your video card is possibly defective

The cause is you nvlddmkm.sys driver used by your Nvidia video card
Uninstall the driver
Use Driver Sweeper to remove leftover Nvidia display driver files
Reinstall the current version

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Bryon\Desktop\030812-25646-01\030812-25646-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03053000 PsLoadedModuleList = 0xfffff800`03298670
Debug session time: Thu Mar  8 19:12:25.560 2012 (UTC - 4:00)
System Uptime: 3 days 4:42:34.479
Loading Kernel Symbols
...............................................................
................................................................
.............................
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {fffffa8009015010, fffff8800f3b6ae4, 0, d}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1aeae4 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009015010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f3b6ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
nvlddmkm+1aeae4
fffff880`0f3b6ae4 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`04e4d988 fffff880`03e83000 : 00000000`00000116 fffffa80`09015010 fffff880`0f3b6ae4 00000000`00000000 : nt!KeBugCheckEx
fffff880`04e4d990 fffff880`03e82d87 : fffff880`0f3b6ae4 fffffa80`09015010 fffffa80`054dc010 fffffa80`07c84410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04e4d9d0 fffff880`03f29f07 : fffffa80`09015010 00000000`00000000 fffffa80`054dc010 fffffa80`07c84410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`04e4da00 fffff880`03f53b75 : 00000000`ffffffff 00000000`010e1c0a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`04e4dae0 fffff880`03f522bb : 00000000`00000102 00000000`00000000 00000000`010e1c0a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04e4db10 fffff880`03f252c6 : ffffffff`ff676980 fffffa80`07c84410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04e4dbb0 fffff880`03f51e7a : 00000000`00000000 fffffa80`08e42010 00000000`00000080 fffffa80`07c84410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04e4dcc0 fffff800`0336afee : 00000000`fffffc32 fffffa80`07cac620 fffffa80`051e9040 fffffa80`07cac620 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04e4dd00 fffff800`030c15e6 : fffff800`03245e80 fffffa80`07cac620 fffff800`03253cc0 fffff880`01239cb0 : nt!PspSystemThreadStartup+0x5a
fffff880`04e4dd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
nvlddmkm+1aeae4
fffff880`0f3b6ae4 4883ec28        sub     rsp,28h
SYMBOL_NAME:  nvlddmkm+1aeae4
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: nvlddmkm
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4f2128ab
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------

 

[JaidynM]

Run a full system scan with Malwarebytes.
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Update your NVIDIA video card drivers from the below link.
http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

What anti-virus are you currently using? I can't seem to find one in your dump file.

 

[aromao]

Here is the rest of the mini dump files in that folder

 

[JaidynM]

Thanks, but remember to follow what I said in my previous post.

Run a full system scan with Malwarebytes.
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Update your NVIDIA video card drivers from the below link.
http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

What anti-virus are you currently using? I can't seem to find one in your dump file.

 

[aromao]

malware bytes came back completely clean

 

[JaidynM]

Okay, now install the latest NVIDIA driver.

 

[aromao]

Already installed the driver and did a clean install now just waiting to see if I get the bsod again

 

[JaidynM]

Okay, let's hope you don't.

 

[aromao]

Now that I installed the new driver I am getting no audio. The video is fine and it doesnt seem to have rebooted yet. When I look at the volume is shows the levels going up and down but I cannot hear anything. I have tried more then one video.

 

[JaidynM]

If I understand you correctly, you are no longer getting BSOD's but the audio is gone?

Open a video. Right click the sound button in the task bar and click on Open Volume Mixer. Take a screenshot of your whole screen and post it here.

 

[aromao]

Yes that is correct. I think that is why I went back to the old driver. I have tried updating VLC and codec packs but still nothing.

 

[aromao]

I have also tried with media player and media player classic.

 

[aromao]

UPDATE: I unistalled the HD nvidia audio drivers from device manager restart the computer and windows install the new ones and sound is working again and no blue screens so far...Thanks for all your help!

 

[JaidynM]

Great, I'm glad I could help.