Blue screen of death please help

[Amir Rao]

[FONT=&quot]Hi all, [/FONT]
[FONT=&quot]im deeply frustrated at the fact that my two week old machine is having problems already :S. [/FONT]
[FONT=&quot]going to cut to the chase straight away, ive tried memtest and theres nothing wrong with the RAM, in addition i have windows 7 home premium which is genuine so theres no link to the BSOD from those two things, also i gave the pc back for a complete stress test and the company found nothing wrong, all of a sudden since yesterday (27/12/2010) after a windows update it crashed 4 times, and it happens whilst multi tasking and also it happens when there are mulitple programs running but no one is at the computer doing anything at that time, which adds to the frustration. [/FONT]
[FONT=&quot]i dont know how to upload the dump files like ive read in some threads so could someone tell me how to so that other forum users could take a look and see if they can help as well. [/FONT]
[FONT=&quot]below are the errors messages after the computer restarts itself following the BSOD:
[/FONT]



[FONT=&quot]Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7f[/FONT]
[FONT=&quot] BCP1: 0000000000000008[/FONT]
[FONT=&quot] BCP2: 0000000080050031[/FONT]
[FONT=&quot] BCP3: 00000000000006F8[/FONT]
[FONT=&quot] BCP4: FFFFF80002E75D91[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\122710-20326-01.dmp[/FONT]
[FONT=&quot] C:\Users\Adil\AppData\Local\Temp\WER-33228-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]

Occurred again at 11:20


[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7f[/FONT]
[FONT=&quot] BCP1: 0000000000000008[/FONT]
[FONT=&quot] BCP2: 0000000080050031[/FONT]
[FONT=&quot] BCP3: 00000000000006F8[/FONT]
[FONT=&quot] BCP4: FFFFF80002E9FEC8[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\122710-20638-01.dmp[/FONT]
[FONT=&quot] C:\Users\Adil\AppData\Local\Temp\WER-34881-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]

 

[yowanvista]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Amir Rao]

thank you for sending that link, im in the process of doing that at the moment, hopefully should have these dump files loaded up in the next half hour, appreciate the help.


OK i have uploaded the zip file to this post, i didnt do step 3 "system health report" as i didnt know how to sorry about that.

also forgot to add:

X64, OEM but have the full copy of home premium
system is 2-3 weeks old
however OS was installed 5 days ago

 

[yowanvista]

Your Kaspersky security suite is outdated, update to the latest version 11.0.2.556(b.a)
Product Updates

 

[Amir Rao]

Thank you for the reply back, I'm not using Kaspersky at the moment, I have ZoneAlarm installed for anti virus software, did you mean ZoneAlarm is out of date?...

thanks in advance

 

[yowanvista]

Kaspersky's drivers are still on your system, you should manually remove the leftover files

kl1.sys        fffff880`040a7000    fffff880`045d0000    0x00529000    0x4abcccb1    25/09/2009 17:59:13                
klif.sys        fffff880`01987000    fffff880`019e3000    0x0005c000    0x4ab8a777    22/09/2009 14:31:19

 

[Amir Rao]

oh i see, I sent the computer back to its manufacturer when it was blue screening and i asked them to reinstall windows home preimum, the manufacturer done various tests on it and also used the internet, now this anti virus software must be theres, so sorry about the confusion. how do i remove those files manually? do i go to "add/remove programmes" or do i find the location of the files manually for example prgoram files and remove them that way?

 

[yowanvista]

oh i see, I sent the computer back to its manufacturer when it was blue screening and i asked them to reinstall windows home preimum, the manufacturer done various tests on it and also used the internet, now this anti virus software must be theres, so sorry about the confusion. how do i remove those files manually? do i go to "add/remove programmes" or do i find the location of the files manually for example prgoram files and remove them that way?

These are located in C:\Windows\System32\drivers
Just rename them from .sys to .old

 

[Amir Rao]

i did try to delete it but it came up with "you need to have permission", i'll change those two files to ".old" right away

really appreciate the help

 

[Amir Rao]

ok i have done what you have told me to do, they have changed to .old but should i delete them just to make sure?