Blue Screen of death on mum's laptop

[natzmc]

have uploaded the crash dumps, can anyone help?

thanks

 

[natzmc]

bump

btw its 64 bit windows 7

 

[jcgriff2]

Hi -

The 5 BSODs all had the same bugcheck -

0x3b (0xc0000005,,,) = system service threw an exception - 0xc0000005 = memory access violation. McAfee named indirectly in two as the probable cause

Remove McAfee Internet Security --> McAfee Removal -- jcgriff2.com

Update these drivers -

[FONT=lucida console]iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4) - Intel Storage[/FONT]
 
[FONT=lucida console]igdkmd64.sys Thu Aug 27 11:07:00 2009 (4A96A114) - Intel Video[/FONT]
 
[FONT=lucida console]Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E) - Realtek NIC[/FONT]

Intel --> http://downloadcenter.intel.com/Default.aspx

Realtek --> Realtek


If BSODs persist, run the Driver Verifier -- Driver Verifier - jcgriff2.com

Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_natzmc_Windows7x64_09-23-2010_jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-dbug_natzmc_Windows7x64_09-23-2010_jcgriff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD BUGCHECK SUMMARY

[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Fri Sep 24 05:22:45.049 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:04:28.093[/FONT]
[FONT=lucida console]Probably caused by : memory_corruption ( nt!MiRelocateImageAgain+48 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  explorer.exe[/FONT]
[FONT=lucida console]Bugcheck code 0000003B[/FONT]
[FONT=lucida console]Arguments 00000000`c0000005 fffff800`031aa668 fffff880`07a11ec0 00000000`00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Fri Sep 24 04:22:46.104 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 1:16:57.148[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+1dc )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  MsMpEng.exe[/FONT]
[FONT=lucida console]Bugcheck code 0000003B[/FONT]
[FONT=lucida console]Arguments 00000000`c0000005 fffff800`02e8f8ec fffff880`08675f50 00000000`00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Fri Sep 24 03:04:53.672 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:03:58.716[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiActivateWaiterQueue+69 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  TosSmartSrv.ex[/FONT]
[FONT=lucida console]Bugcheck code 0000003B[/FONT]
[FONT=lucida console]Arguments 00000000`c0000005 fffff800`02e93109 fffff880`08bd5f40 00000000`00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Fri Sep 24 03:00:28.606 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:02:38.650[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0x3B[/FONT]
[FONT=lucida console]PROCESS_NAME:  mfevtps.exe[/FONT]
[FONT=lucida console]Bugcheck code 0000003B[/FONT]
[FONT=lucida console]Arguments 00000000`c0000005 fffff800`02ff590d fffff880`07915a30 00000000`00000000[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
[FONT=lucida console]Built by: 7600.16617.amd64fre.win7_gdr.100618-1621[/FONT]
[FONT=lucida console]Debug session time: Mon Sep 13 09:44:19.508 2010 (GMT-4)[/FONT]
[FONT=lucida console]System Uptime: 0 days 0:01:08.552[/FONT]
[FONT=lucida console]Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+67 )[/FONT]
[FONT=lucida console]DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT[/FONT]
[FONT=lucida console]BUGCHECK_STR:  0xA[/FONT]
[FONT=lucida console]PROCESS_NAME:  mcshield.exe[/FONT]
[FONT=lucida console]Bugcheck code 0000000A[/FONT]
[FONT=lucida console]Arguments 00000001`00000027 00000000`00000002 00000000`00000001 fffff800`02e8dd17[/FONT]
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]
 
[FONT=lucida console]by [COLOR=navy]jcgriff2     [/COLOR][/FONT]
 
[FONT=lucida console][COLOR=navy]        J. C. Griffith, Microsoft MVP[/COLOR]   [/FONT]
 
[FONT=lucida console]          [URL="https://mvp.support.microsoft.com/profile/Griffith"][COLOR=#000055][U]https://mvp.support.microsoft.com/profile/Griffith[/U][/COLOR][/URL]   [/FONT]
 
[FONT=lucida console]          [URL="http://www.jcgriff2.com"][COLOR=#000055][U]www.jcgriff2.com[/U][/COLOR][/URL] [/FONT]
 
[FONT=lucida console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[natzmc]

thank you =]

 

[jcgriff2]

You're welcome.

Please let us know how things go.

Have a good weekend!

jcgriff2

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