Blue Screen on Win7 [BCCode:116] and can't solve it

[MohamedYousri]

Hi all

I am using Windows 7 64-bit since it was in beta test without any problem , just since about 4 or 5 days the computer suddenly restart and the Blue Screen appear and after windows is rebooted there is an error message

Problem signature: Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800787F010
BCP2: FFFFF88004829490
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

after some search i found that it may be from Video Card Driver i tried to reinstall it more than 5 times and still got the blue screen ..

i tried to reformat C: and installed the windows again , worked fine for a few hours and started to do that problem again ... any one can help me in this please

My PC :
CPU:Intel® Core™ 2 Duo CPU E7200 @ 2.53GHz 3MB L2 Cach
Motherboard:GIGABYTE GA-EP35-DS3L With Intel® P35 + ICH9 Chipset
RAM:4x1GB KINGSTONE DDR2 800MHz @ Dual Channel Mode
Video Card:GIGABYTE ATI Radeon HD 3650 512MB - ATI Catalyst™ 9.11
HDD:WD Caviar® Blue™ WD3200AAJS 320GB SATA II 8 MB Cache
OS:Microsoft® Windows® 7™ Ultimate 64-bit

here is the dump files created by system : DumpFiles.rar

Thanks for your time and waiting your help ...

 

[chev65]

You should try the latest drivers from Gigabyte for your board which are made for Windows 7 X64. You can get them here. GIGABYTE - Support&Download - Motherboard - Driver - GA-EP35-DS3L

 

[MohamedYousri]

You should try the latest drivers from Gigabyte for your board which are made for Windows 7 X64. You can get them here. GIGABYTE - Support&Download - Motherboard - Driver - GA-EP35-DS3L

downloaded them and installed after the new clean windows today ...

i always keep all my drivers up to date

 

[chev65]

Looks like your ATI display driver is causing your problems. I would try a different ATI driver and see if anything changes. Both dmp's are pointing to the same problem. Either the driver or the ATI software seems to be causing this problem. What are the GPU temps like before the crash?

Probably caused by : atikmdag.sys
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System

 

[MohamedYousri]

Looks like your ATI display driver is causing your problems. I would try a different ATI driver and see if anything changes. Both dmp's are pointing to the same problem. Either the driver or the ATI software seems to be causing this problem. What are the GPU temps like before the crash?

Probably caused by : atikmdag.sys
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT: 1
BUGCHECK_STR: 0x116
PROCESS_NAME: System

Catalyst Maker @ Twitter saying : 8:14 AM Dec 16th

Catalyst 9.12 will be coming tomorrow they tell me

so if it's driver problem i will try 9.12 and see

Video Card GPU Temp is normal , i am not playing any games this days and it's winter temp is around 15c

http://img260.imageshack.us/img260/8102/17122009104839.png

 

[MohamedYousri]

I give up .. this problem is driving me crazy

reformatted C: and installed a new fresh clean copy again today .. all drivers are up to date and using Catalyst 9.12

the PC restarted again with the same error

!!!

 

[usasma]

Information about the STOP 0x116 error: http://www.sevenforums.com/crashes-debugging/25912-bsod.html#post280172

If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling."

 

[chev65]

Which is why I said this.> What are the GPU temps like before the crash?

This has something to do with the display driver or the ATI software.

Do you by any chance have Riva tuner installed?

 

[MohamedYousri]

Which is why I said this.> What are the GPU temps like before the crash?

This has something to do with the display driver or the ATI software.

Do you by any chance have Riva tuner installed?

here is what i had done

disassembled the PC piece by piece , clean them all from dust - there wasn't a lot cuz i clean it every 30~45 days - assembled it again ... worked great for 2 days and today i wake up turned it up and the problem is back again, the windows didn't load at all to give me a chance to find the GPU temp ...

the PC was turned off for at least 4 or 5 hours before i start it , we now at winter the weather is already cold ...

in safe mode i can work for hours without any problem .. shall i check my PC for virus !! but i don't think that i have one Kaspersky Internet Security 2010

 

[sohaib]

Assalam u Alaikum
I am using the windows xp and than installed windows 7 from the D drive in another drive as a dual operating system.
When i use windows 7 it automatically reboots and blue screen appears.
However this is not happening on windows xp.
I am not an expert in this field that is why my computer specs are also according to my understanding.
DELL P4 3.8 GH
Motherboard Intel GX620 Optiplex
Ram DDR2 1 GB
32 bit VGA builtin
sound builtin
Please help me in this issue.

 

[Raz3r]

Problem with blue screen

I have a problem with windows 7 32bit and was wondering if somebody can help me.
when i start my pc while running at normal speed and i just do somthing like going on the internet it blue screen me.

PC Specs

E7200 2.53GHz
4GB ram only 3 usable
ati 4670
250gb hd
g31 motherbord
Windows 7 Ultimate 32bit

Please let me Know If you have any ideas @ [email protected]

 

[Raz3r]

Problem with blue screen

I have a problem with windows 7 32bit and was wondering if somebody can help me.

When i start my pc while running at normal speed and i just do somthing like going on the internet it blue screen me. But if i put it on 2.27GHz it runs just fine.

PC Specs

E7200 2.53GHz
4GB ram only 3 usable
ati 4670
250gb hd
g31 motherbord
Windows 7 Ultimate 32bit

Please let me Know If you have any ideas @ [email protected]

 

[Tonfa]

I have the same problem with windows seven 64 bits,

PC SPECS :

E6600 2.8GHz
2GHz ram
GeForce 7600gs
320GB hard disk
Motherbord Asus P5NSLI
Windows professional 64bit

I tried to uninstall the driver of my graphic card, then to install a new one, it worked for a while, but as soon as i launched a game, here comes the blue screen...


Please let me Know If you have any solutions : [email protected]

 

[CarlTR6]

Which is why I said this.> What are the GPU temps like before the crash?

This has something to do with the display driver or the ATI software.

Do you by any chance have Riva tuner installed?

here is what i had done

disassembled the PC piece by piece , clean them all from dust - there wasn't a lot cuz i clean it every 30~45 days - assembled it again ... worked great for 2 days and today i wake up turned it up and the problem is back again, the windows didn't load at all to give me a chance to find the GPU temp ...

the PC was turned off for at least 4 or 5 hours before i start it , we now at winter the weather is already cold ...

in safe mode i can work for hours without any problem .. shall i check my PC for virus !! but i don't think that i have one Kaspersky Internet Security 2010

For the purpose of trouble shooting, I suggest you completely uninstall Kaspersky using the uninstaller > Info > Tool Replace it with Microsoft Security Essentials and make sure Windows Firewall is turned on. Kaspersky has been know to cause BSOD's on some Win 7 systems. Generally the 2010 version is good; but I suggest you eliminate that as the cause. You can always reinstall it.

Let us know if this works or not.

 

[timtak]

Sounds like solutions and predicted causes are all over the shop. Perhaps this error code is a very general one, that could be caused by a whole lot of things.

Does anyone know what BCC code 116 means?

I got it after rebooting from a disk freeze. The freeze seem to have been caused by a sort of catch22 race condition that made my computer completely un-communicative.

( I was going to save a file, started to change the name of the file I was saving to, and then decided to open my browser which had earlier crashed. I think that the startup of the browser wanted to use explorer, which was being used by the rename, so the browser could not start, nor could I return to the rename. )

So I did a hard shut down with the power supply button. The next time I started up, I got this error code.

I think that it may be caused by a file system error on my C drive so I have scheduled an error check.

Other things that are probably irrelevant...I had just uninstalled a lot of Windows Live related stuff on C. Also the display driver/temp/cpu speed crash-due-to-load type of thing may not be completely irrelevant, since the blue screen may have occured when I went to watch a youtube video.

It seems that we have a long way to go before solving this one. The below is my full error message.

BCCode: 116
BCP1: FFFFFA800CCA9010
BCP2: FFFFF8800539C220
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Okay on another thread
http://www.sevenforums.com/crashes-debugging/113958-bsod-bccode-116-a.html
someone is asserting, quite categorically that
"Bugcheck 116 is an attempt to restart your video card after a fail."

Perhaps my freeze caused some corruption on the C drive in the area where my video driver is held. I am looking at my Nvidia Controller to see if there is a way of updating drivers from within that. Yes, the first item in the right hand window is "Download drivers and software." Updating drivers should not hurt? Perhaps I shoudl do that disk check first.

The disk check of the C Drive went smoothly during the reboot required by the driver install. No errors were found.

I am very glad I updated my video driver. Until now my computer (monitor?) had been making strange rapid clicking noises as I moved my mouse, like it were struggling to keep up with the mouse movement. Now the display is stable and silent. I would recommend video driver updates to anyone, especially if you can do it with a few clicks from the maker site with googling for drivers and or using special driver deletion software.

This thread about the BCC:Code 116
http://www.sevenforums.com/crashes-debugging/92807-bsod-bccode-116-a.html
refers to this very knowlegeable thread which is, I would say, the definitive BCC code thread
http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html
It points to the fact that a lot of things can cause a video card problem, such as a corrupted disk or corrupted system files. I am now going to try a system file scan SFC.EXE /SCANNOW
which was ignored completely!

I have not had a bsod for a while. My noob conclusion advice is scan system/C drive files and do a display driver update, before suspecting hardware problems (dust, heat etc).

 

[CarlTR6]

STOP 0x00000116: VIDEO_TDR_ERROR

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

 

[killdaqueen]

can somebody pls help me on this. I got this error msg and bluescreen suddenly...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 869B0510
BCP2: 8E42ED68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 869B0510
BCP2: 8E42ED68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

it hppnd svrl times...Im lost...

 

[mgorman87]

can somebody pls help me on this. I got this error msg and bluescreen suddenly...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 869B0510
BCP2: 8E42ED68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 869B0510
BCP2: 8E42ED68
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

it hppnd svrl times...Im lost...

Please start your own thread and follow the instructions from the link below to upload a report
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[criccio]

I have exact problem, except I have NVidia, and it happens only after I come out of sleep. Must fix it before it happens
every moment!
I'll tell you the way to fix it one I find a solution.

 

[mmaster]

drives me crazy

I am Using Windows 7 Ultimate
havin' the same issue
my Pc gets a blue screen reboots tell me windows have recovered from an unexpected shutdown and gives me this error message

Files that help describe the problem:
C:\Windows\Minidump\110609-22947-01.dmp
C:\Users\Pandora\AppData\Local\Temp\WER-41121-0.sysdata.xml
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