Solved Blue screen while playing overwatch

[Bhoman3]

play a few games it works then boom bluescreen


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800E3BA010
BCP2: FFFFF88003E0F7F8
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081417-12433-01.dmp
C:\Users\Brandon\AppData\Local\Temp\WER-52665-0.sysdata.xml

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dont know how to upload minidmp file so sorry on that part.

 

[ICIT2LOL]

Hello and welcome Bhoman3 mate your specs are a bit thin on the ground so did you build this machine or was a it a prebuilt?? If you could follow this please it would be helpful.
SYSTEM SPECS
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs - Windows 7 Help Forums
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.
*(pretyped to save time)

Having said this I think you may have a graphics problem and can you please follow these so that we can see the BSOD dumps
Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
&
Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

 

[Bhoman3]

did what you asked sir and thank you for the help!

 

[ICIT2LOL]

Ok Brandon mate there is a problem with the graphics see dump

[COLOR="red"]VIDEO_TDR_FAILURE (116)[/COLOR]
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e3ba010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003e0f7f8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23864.amd64fre.win7sp1_ldr.170707-0600

SYSTEM_PRODUCT_NAME:  To Be Filled By O.E.M.

SYSTEM_SKU:  To Be Filled By O.E.M.

SYSTEM_VERSION:  To Be Filled By O.E.M.

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  P1.60

BIOS_DATE:  01/15/2015

BASEBOARD_MANUFACTURER:  ASRock

BASEBOARD_PRODUCT:  Z97M Pro4

BASEBOARD_VERSION:                        

DUMP_TYPE:  2

BUGCHECK_P1: fffffa800e3ba010

BUGCHECK_P2: fffff88003e0f7f8

BUGCHECK_P3: 0

BUGCHECK_P4: 2

FAULTING_IP: 
atikmpag+f7f8
fffff880`03e0f7f8 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  [COLOR="red"]GRAPHICS_DRIVER_TDR_FAULT

[/COLOR]CPU_COUNT: 4

CPU_MHZ: c7f

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CPU_MICROCODE: 6,3c,3,0 (F,M,S,R)  SIG: 1C'00000000 (cache) 19'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-9I73FSG

ANALYSIS_SESSION_TIME:  08-18-2017 10:03:52.0934

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`020cd918 fffff880`04279388 : 00000000`00000116 fffffa80`0e3ba010 fffff880`03e0f7f8 00000000`00000000 : nt!KeBugCheckEx
fffff880`020cd920 fffff880`04279092 : fffff880`03e0f7f8 fffffa80`0e3ba010 fffffa80`0e42ea80 fffffa80`0912a010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`020cd960 fffff880`04320fcb : fffffa80`0e3ba010 00000000`00000000 fffffa80`0e42ea80 fffffa80`0912a010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`020cd990 fffff880`0434ef2a : 00000000`ffffffff 00000000`00383a3b fffff880`020cdaf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`020cda70 fffff880`0431c2ca : fffffa80`0912a010 ffffffff`feced300 fffffa80`06fd4940 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`020cdab0 fffff880`0434904a : 00000000`00000000 fffffa80`0d6acd50 00000000`00000080 fffffa80`0912a010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`020cdbc0 fffff800`0331b152 : 00000000`fffffc32 fffffa80`08f23b50 fffffa80`069d7b10 fffffa80`08f23b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`020cdc00 fffff800`03071926 : fffff800`031fee80 fffffa80`08f23b50 fffff800`0320ccc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`020cdc40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  13ed0a2814c15da56aae73b7e4ac0e343a614a5d

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  751a99259a953b09e069f1782786b6304ec91993

THREAD_SHA1_HASH_MOD:  c4baaec41d144446438ba49e17f6131cf8060206

FOLLOWUP_IP: 
atikmpag+f7f8
fffff880`03e0f7f8 4883ec28        sub     rsp,28h

FAULT_INSTR_CODE:  28ec8348

SYMBOL_NAME:  atikmpag+f7f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME:[COLOR="red"] atikmpag[/COLOR]

IMAGE_NAME:  [COLOR="Red"]atikmpag.sys[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  5971306e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

PRIMARY_PROBLEM_CLASS:  X64_0x116_IMAGE_atikmpag.sys

The usual fix recommended for this is to uninstall the Catalyst Control Centre and update the driver for your card alone .
Now go to this site and use the auto detect for the driver for you card because pinning down what you have is not easy just knowing it is a 200 series – install just the driver and test the machine again.

Edit: Download Drivers
sorry forgot to attach it

 

[Bhoman3]

sorry thought the spec finder would add the exact model i updated it and its a r7 260x

 

[ICIT2LOL]

No worries mate now download the driver here after you have got the CCC uninstalled Desktop
install it and let us know if this fixes the issue

 

[Bhoman3]

which is just the driver cause i tried to dl the second one but it brings up the ccc?

 

[Bhoman3]

did just the driver and it is still crashing not bsod saying graphics driver timed out and has restored.

 

[Bhoman3]

now its bsod while idling yet all my temps are fine by what i see when i monitor them i really dont know what to do.

 

[ICIT2LOL]

Sorry late reply mate now the download I am finding is the Crimson Desktop
is this the one you are getting??
If you go a ahead and install that driver does it list the driver for CC and the card itself if so then get rid of the CCC and leave the drivers.
Now there are also some issues with I/O

BugCheck C9, {6, 103, fffff9808822cdc0, 0}

Unable to load image ISCTD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]ISCTD64.sys[/COLOR]
*** ERROR: Module load completed but symbols [COLOR="red"]could not be loaded for ISCTD64.sys[/COLOR]
Probably caused by : ntkrnlmp.exe ( nt!IovCompleteRequest+c2 )

Followup:     MachineOwner
---------

So I would go ahead with a memtest see this please and follow the tutorial and info to the letter especially about 8 passes. If of course errors pop up straight away you can stop the test.
Now to make absolutely we are on the same page the memtest linked here is the only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+ - Windows 7 Help Forums
(This is pretyped to save time)

But try the graphics stuff first.

Just as a by the by Brandon personally I prefer NVidia stuff because years ago I had AMD graphics and they were nothing but grief but it is your budget and choice of course.

 

[glenbrought]

No worries mate now download the driver here after you have got the CCC uninstalled Desktop
install it and let us know if this fixes the issue

Run the Overwatch repair tool.

• Reset In-Game Options.

1) Select the game in the BlueScreen Desktop App and click Options .
2) Click Game Settings.
3) Click on Reset In-Game Options.
4) Click Done and launch the game normally.

 

[Bhoman3]

found out it was a bad ram stick so i replaced both and now everything is running amazing plus got a new ssd thank you for the help my friend!!!

 

[ICIT2LOL]

Ok Brandon I had a gut feeling re the RAM anyway from this

[COLOR="Red"]DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.[/COLOR]
Arguments:
Arg1: 0000000000000006, [COLOR="red"]IRP passed to IoCompleteRequest [/COLOR]contains invalid status
Arg2: 0000000000000103, the status
Arg3: fffff9808822cdc0, the IRP
Arg4: 0000000000000000

The main theme of things was or seemed to revolving around that graphics driver - which if I were you still keep in mind and again if the budget is ok and you do want a change then personally I prefer NVidia mate.

 

[Bhoman3]

I bought the gtx 1060 and couldn't be happier so much better now with the new ram and graphics card thank you sir!!!

 

[ICIT2LOL]

No worries Brandon I think you will find that card a really good choice and when my older GTX 650 Ti's give out or I want to swap them that is the card I would have got if I were into gaming at least.

I am not sure if you got the Asus or another brand because I would have again picked Asus as I do like their stuff but all the same an excellent choice and I don't think you will have many problems with it. Just keep in mind if you do experience driver issues with it a first line of solving is go back a driver version.

 

[axe0]

Quite interesting, it appears that the fatal error occured before the ISCTD64 driver could do anything at all.
The IoCompleteRequest routine should have never been called as the IRP was still being processed.

2: kd> !irp fffff9808822cdc0 7
Irp is active with 5 stacks 3 is current (= 0xfffff9808822cf20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
Flags = 40000000
ThreadListEntry.Flink = fffff9808822cde0
ThreadListEntry.Blink = fffff9808822cde0
[COLOR="red"]IoStatus.Status = 00000103[/COLOR] <-- reason why crash occured, this status means that the requested operation is pending completion
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffff9808822ce38
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff98089036e28
Tail.Overlay.ListEntry.Blink = fffff8000327fbe0
Tail.Overlay.CurrentStackLocation = fffff9808822cf20
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8007a9c3d0 00000000 fffff80003560eb0-fffff9808822ced8 Success Error Cancel pending
	      fffffa8007a9c3d0: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00041100 00000000 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa80091a1330 00000000 fffff880043eac20-00000000 Success Error Cancel pending
	      fffffa80091a1330: Could not read device object or _DEVICE_OBJECT not found
	[COLOR="red"]ISCTD64[/COLOR] <-- driver is doing something after the problem
			Args: 00041100 00000000 00000001 00000002
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)][COLOR="Red"] <-- the problem occured here[/COLOR]
            0 e1 fffffa800919a040 00000000 fffff80003560eb0-fffff9808822cf68 Success Error Cancel pending
	      fffffa800919a040: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00041100 00000000 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8009198040 00000000 fffff8000331c230-fffffa800a828940 Success Error Cancel pending
	      fffffa8009198040: Could not read device object or _DEVICE_OBJECT not found
	nt!PopSystemIrpCompletion
			Args: 00041100 00000000 00000001 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800a828940    

			Args: 00000000 00000000 00000000 00000000
IO verifier information:
No information available - the verifier is probably disabled

 

[Bhoman3]

hey i got home from work and when i went to get on my comp i had to restart it and when i did it said i had a bsod ill post the file for you dont know why it would as i just upgraded gpu ram and hd

 

[axe0]

Please make sure that you upload a new zip.

 

[ICIT2LOL]

Yep Brandon as ae says mate the new dumps are what we really need for this issue - it may be something quite simple like going back a driver version for the new card (for example) so don't get too worried.