Laptop win pro 7 - blue screen when shutting down

[icm63]

My troubles started after I ran clean my drive tool, nice.

Any ideas??

This is the info from 'Windows has recovered from an unexpected Shutdown' screen error report

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	5129

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF88006C62850
  BCP3:	FFFFF8800439A598
  BCP4:	FFFFF88004399E00
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\122319-12714-01.dmp
  C:\Users\<edited out>\AppData\Local\Temp\WER-60731-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Attached are:
1) HP ProBook System Info.txt My laptop info
2 =) Zip file containing a DMP file (2020-01-07 amendment)

 

[DonCeCo]

Please check the BSOD Posting Instructions at the top of the page.

 

[icm63]

What do you mean? AM i missing something?

 

[DonCeCo]

BSOD - Posting Instructions

 

[MrPepka]

Yes. You did not put the zip file from the program mentioned in the link above and therefore we do not have access to crash dumps, not to mention your hardware configuration or information about the BIOS, system, drivers, etc.

 

[icm63]

.."You did not put the zip file from the program mentioned in the link above and therefore we do not have access to crash dumps"...

ME: I thought this is the file you want, see post comment : 122319-12714-01.txt, is actually this file122319-12714-01.dmp, so replace txt with dmp

..."not to mention your hardware configuration or information about the BIOS, system, drivers, etc."

ME: Is this not it: 'ProBook System Info.txt'

If not how do I get the info you need?

 

[MrPepka]

Well, unfortunately you need to put the crash dump in the correct form (i.e. as a dmp file not as a text)

 

[icm63]

I said do this

22319-12714-01.txt, is actually this file122319-12714-01.dmp, so replace txt with dmp

download the txt file and replace the .txt with .dmp and you are ready to review it

 

[DonCeCo]

Nope, it`s not .dmp file
File Type: TXT FILE

 

[icm63]

Ok I will upload a ZIP file with a dmp with in it... soon

 

[icm63]

Amended the original post, added a ZIP file with the DMP info .

 

[torchwood]

PLEASE upload the complete BSOD zip file

Roy

 

[icm63]

I ran the exe for the BSOD ...

1st cmd prompt - first time is created this file on my desk top (see attached)

2nd cmf prompt - deleted the above folder, no ZIP file created.

OS: Windows Pro 7

 

[icm63]

zip file upload in original post

 

[MrPepka]

Update:
Intel USB 3.0 driver - Download Intel(R) USB 3.0 eXtensible Host Controller Driver for Intel(R) 8/9/100 Series and Intel(R) C220/C610 Chipset Family
BIOS - Notebook HP ProBook 470 G1 Pobieranie oprogramowania i sterownikow | Pomoc techniczna HP(R) dla klientow

 

[icm63]

Thanks ERROR REPORT from win 7 - Gone!

All good