Blue Screen...

neilramchand · Nov 13, 2010

Well I am having a blue screen problem. I am almost sure it has to do with my video card but i would like a second opinion as well as possible ways to fix it.

I am currently running

Windows 7 Home Premium 64 bit
I purchased a computer similar to the one i am currently using 2 moths ago. However I had the same problem and I exchanged it with this one less than a month ago. Windows 7 came pre-installed with the computer.

I could be wrong on this but I believe the blue screen was logged only once even though it happened a few times. Also sometimes I get a distorted screen and the computer freezes but no blue screen or error log(as far as I know).

Well I hope you can help me and thanks in advance. If you need anymore information just tell me.

Thanks again,
Neil

zigzag3143 · Nov 13, 2010

neilramchand said:
Well I am having a blue screen problem. I am almost sure it has to do with my video card but i would like a second opinion as well as possible ways to fix it.

I am currently running

Windows 7 Home Premium 64 bit
I purchased a computer similar to the one i am currently using 2 moths ago. However I had the same problem and I exchanged it with this one less than a month ago. Windows 7 came pre-installed with the computer.

I could be wrong on this but I believe the blue screen was logged only once even though it happened a few times. Also sometimes I get a distorted screen and the computer freezes but no blue screen or error log(as far as I know).

Well I hope you can help me and thanks in advance. If you need anymore information just tell me.

Thanks again,
Neil

Hi Neil

This one was caused by Symantec and your video driver.

Please remove SYmantec and update your video driver. Replae SYmantec with Microsft Security Esentials and the win7 firewall.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/

neilramchand · Nov 13, 2010

Thanks for your reply.... really Norton? that surprises me a bit... so glad it was only a trial

Ok I'll do what you said with he anti virus.

Just a question with the driver upgrade. I'm probably going to sound stupid but when i go into device manager which one is exactly the video card?

Also I will be fully uninstalling it and replacing it with a different one or the same one?

Thanks again,
Neil

neilramchand · Nov 14, 2010

Ummm a next thing. The problem has seemed to taken a turn for the worst.

I had a crash where my sound went all messed up and then a black screen. My monitor even went to sleep even though the computer was still on but the screen showed nothing.

So after I turned it off I had to unplug it and wait 5 mins before turning it back on. If I didn't do that the monitor would only show a black screen.

So after it started it I got a different blue screen message(something to do with services) within 5 mins. It restarted itself and this time I went to safe mode. Within 10 mins the computer completely froze. After 15 mins of waiting I turned it off. Tomorrow I'll try to get an updated zip on here. But I'll be hard since it seems I need to be a time limit.

If you have any suggestions in the meantime I would appreciate hearing it.

Btw as I mentioned before this is my second computer that has had this problem. The first one I had we tried to clean reboot it but it didn't work. So I'm guessing that's not a solution. Anyways I hope to hear from you guys soon.

Thanks again,
Neil

neilramchand · Nov 14, 2010

Okay I managed to get the updated thing up before my computer went to the blue screen again. I hope it helps to identify the problem(s)

Thanks,
Neil

neilramchand · Nov 14, 2010

zigzag3143 said:
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

A next question. When i use driver sweeper I see a number of drivers available for sweeping. I am assuming i leave the sound and mouse alone but do i remove everything else which would be

ATI-display
NVIDIA-Chipset
NVIDIA-Display
NVIDIA-Physx

Thanks in advance,
Neil

neilramchand · Nov 14, 2010

I do not mean to sound rude or anything but it has been about 24 hours since someone besides me posted here. I am in desperate need of help and would appreciate it a lot if someone could help.

CarlTR6 · Nov 14, 2010

Neil, it is best to update your drivers from the websites rather than through Device manager or Windows Update.

- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
- - To remove any left over driver remnants, especially from graphics cards, use driver sweeper Guru3D - Driver Sweeper

What ZigZag is saying is to run Driver Sweeper only for your video drivers. Then download the latest driver from the appropriate website to your desktop and install it.. You might want to go to the website first and make sure you can locate the driver you need; then run Driver Sweeper. Download the updated driver, unzip and install it.

Usually driver packets come with an .exe file. Click on that .exe file and it will install the driver. If a packet does not include and .exe file, you will have to update through Device Manager. Open Device manager > expand Display Adapters > right click on your display adapter card and clcik on Properties > click on the Driver tab > click on Update Driver > select Browse my computer for driver software > navigate to the driver folder on your desk top.

When you have updated the driver, reboot. I suggest you create a restore point before you run Driver Sweeper and install the new driver - just in case.

I hope this helps.

neilramchand · Nov 15, 2010

ok so eevn though it points to the video card I believe there is something else also. I updated my driver but now Safe mode is giving problems also. It is either freezing and i gave it 30 mins to respond before i shut it off or it freezes for a moment then goes to a black screen. The computer remains on, my monitor goes to sleep and my keyboard and mouse were somehow turned off?

Any ideas?

Thanks,
Neil

CarlTR6 · Nov 17, 2010

Sometimes other things like antivirus and firewall programs can interfere with the video, as can outdated drivers. This is why ZigZag started with Symantec/Norton and drivers. I would have exactly that, too.

Since you are now having trouble in the Safe mode, I suggest you test your video card with Furmark following the instructions in this tutorial: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. Monitor your temps while test. Post back with your results.

neilramchand · Nov 23, 2010

Okay thanks for your replies. In the end I ended up sending my computer for repairs. It came back yesterday. However, Today i received 2 BSOD. I have enclosed the updated files you need. Both times it happened while i had the computer in locked mode(don't know if that means anything) so i did not actually get to see the actually error screen but got the report of it when i started my computer back.

I hope you can spot something and I can be rid of this problem once and for all and you will not have to see me asking for help again

Thanks in advance,
Neil

CarlTR6 · Nov 23, 2010

That 's a bummer having crashes right after getting your computer out of the shop. Do you know what the tech checked or did? Both dumps are error code 1E and do not point to a specific cause.

1E, KMODE_EXCEPTION_NOT_HANDLED. Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a06000 PsLoadedModuleList = 0xfffff800`02c43e50
Debug session time: Tue Nov 23 17:37:11.797 2010 (GMT-5)
System Uptime: 0 days 0:38:02.623
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5e8d952f01b5dea8
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  System

CURRENT_IRQL:  2

EXCEPTION_RECORD:  fffff88002ffb328 -- (.exr 0xfffff88002ffb328)
ExceptionAddress: fffff80002a802a9 (nt!KiTimerWaitTest+0x0000000000000189)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME:  fffff88002ffb3d0 -- (.trap 0xfffff88002ffb3d0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000008 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000102 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002a802a9 rsp=fffff88002ffb560 rbp=fffffa800593ac28
 r8=fffff88002fd5301  r9=0000000000000007 r10=0000000000000091
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KiTimerWaitTest+0x189:
fffff800`02a802a9 f0490fba6c244000 lock bts qword ptr [r12+40h],0 ds:5000:00000000`00000040=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002a6e46e to fffff80002a76710

STACK_TEXT:  
fffff880`02ffa418 fffff800`02a6e46e : 00000000`00000003 00000000`00000c70 fffff880`02ffab90 fffff800`02aa3668 : nt!KeBugCheck
fffff880`02ffa420 fffff800`02a9c40d : fffff800`02c84b7c fffff800`02bbee84 fffff800`02a06000 fffff880`02ffb328 : nt!KiKernelCalloutExceptionHandler+0xe
fffff880`02ffa450 fffff800`02aa3a90 : fffff800`02bc5b14 fffff880`02ffa4c8 fffff880`02ffb328 fffff800`02a06000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`02ffa480 fffff800`02ab09ef : fffff880`02ffb328 fffff880`02ffab90 fffff880`00000000 fffffa80`0593ac20 : nt!RtlDispatchException+0x410
fffff880`02ffab60 fffff800`02a75d82 : fffff880`02ffb328 fffffa80`0593ac28 fffff880`02ffb3d0 00000000`00000000 : nt!KiDispatchException+0x16f
fffff880`02ffb1f0 fffff800`02a7468a : fffff880`009ef180 fffff880`02ffb450 fffffa80`0594eb60 fffff880`009ef180 : nt!KiExceptionDispatch+0xc2
fffff880`02ffb3d0 fffff800`02a802a9 : fffff880`009ef180 fffffa80`0594eb60 fffffa80`00000000 00000000`0000000f : nt!KiGeneralProtectionFault+0x10a
fffff880`02ffb560 fffff800`02a81d7d : fffffa80`0593ac20 fffffa80`07b4eeb0 fffffa80`07b4eeb0 00000000`00000102 : nt!KiTimerWaitTest+0x189
fffff880`02ffb5e0 fffff800`02a824be : 00000005`508caf85 fffff880`02ffbc58 00000000`00023b91 fffff880`02fd67a8 : nt!KiProcessExpiredTimerList+0x6d
fffff880`02ffbc30 fffff800`02a81cb7 : 00000007`9c533ac6 00000007`00023b91 00000007`9c533a36 00000000`00000091 : nt!KiTimerExpiration+0x1be
fffff880`02ffbcd0 fffff800`02a7eeea : fffff880`02fd3180 fffff880`02fddfc0 00000000`00000000 fffff880`040fe480 : nt!KiRetireDpcList+0x277
fffff880`02ffbd80 00000000`00000000 : fffff880`02ffc000 fffff880`02ff6000 fffff880`02ffbd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02a6e46e 90              nop

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e

Followup: MachineOwner
---------

3: kd> lmtsmn
start             end                 module name
fffff880`04113000 fffff880`04151000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00e7d000 fffff880`00ed4000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02cf3000 fffff880`02d7d000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`0416a000 fffff880`04180000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`0186c000 fffff880`018bb000   ahcix64s ahcix64s.sys Wed Sep 23 08:52:47 2009 (4ABA1A1F)
fffff880`03a97000 fffff880`03aac000   amdppm   amdppm.sys   Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`00fd3000 fffff880`00fde000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`03aac000 fffff880`03ae0000   atikmpag atikmpag.sys Tue Feb 02 22:23:59 2010 (4B68EC4F)
fffff880`012c0000 fffff880`012c8000   AtiPcie64 AtiPcie64.sys Wed Mar 10 09:33:45 2010 (4B97ADC9)
fffff880`0565b000 fffff880`05cbf000   atipmdag atipmdag.sys Tue Feb 02 23:21:24 2010 (4B68F9C4)
fffff960`008b0000 fffff960`00911000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`0182e000 fffff880`01835000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`011ef000 fffff880`01200000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03db6000 fffff880`03dd4000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00760000 fffff960`00787000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`074d1000 fffff880`074ee000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`01997000 fffff880`019c1000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00cec000 fffff880`00d4a000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01363000 fffff880`013d6000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`0415a000 fffff880`0416a000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`07556000 fffff880`07564000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02ccb000 fffff880`02ce9000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02cbc000 fffff880`02ccb000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`015ea000 fffff880`01600000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0749d000 fffff880`074bf000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`0756e000 fffff880`075bd000   dump_ahcix64s dump_ahcix64s.sys Wed Sep 23 08:52:47 2009 (4ABA1A1F)
fffff880`075bd000 fffff880`075d0000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`07564000 fffff880`0756e000   dump_storport dump_storport.sys Mon Jul 12 23:32:05 2010 (4C3BDE35)
fffff880`074c5000 fffff880`074d1000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`05cbf000 fffff880`05db3000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`05db3000 fffff880`05df9000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`050ee000 fffff880`05124000   fastfat  fastfat.SYS  Mon Jul 13 19:23:28 2009 (4A5BC1F0)
fffff880`00e4c000 fffff880`00e60000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00e00000 fffff880`00e4c000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013e7000 fffff880`013f1000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01286000 fffff880`012c0000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`0157d000 fffff880`015c7000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`0560d000 fffff880`0561a000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`02fe2000 fffff800`0302b000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`040ef000 fffff880`04113000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`074fc000 fffff880`07515000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`07515000 fffff880`0751d080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`074ee000 fffff880`074fc000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`03cee000 fffff880`03db6000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`015e1000 fffff880`015ea000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`0403b000 fffff880`0404a000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`0720c000 fffff880`0721a000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bca000 fffff800`00bd4000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`0502a000 fffff880`0506d000   ks       ks.sys       Wed Mar 03 23:32:25 2010 (4B8F37D9)
fffff880`01349000 fffff880`01363000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01552000 fffff880`0157d000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`074bf000 fffff880`074c4200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05000000 fffff880`05015000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05124000 fffff880`05147000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`03bb6000 fffff880`03bf2880   mcdbus   mcdbus.sys   Tue Feb 24 05:34:07 2009 (49A3CD1F)
fffff880`00ccb000 fffff880`00cd8000   mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`07223000 fffff880`07231000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`0404a000 fffff880`04059000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`075e1000 fffff880`075ee000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00fad000 fffff880`00fc7000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`019c1000 fffff880`019ee000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`03c9e000 fffff880`03cae000   MpNWMon  MpNWMon.sys  Sat Mar 20 01:58:00 2010 (4BA463E8)
fffff880`03dd4000 fffff880`03dec000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`03c00000 fffff880`03c2d000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`03c2d000 fffff880`03c7b000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`03c7b000 fffff880`03c9e000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`013f1000 fffff880`013fc000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00edd000 fffff880`00ee7000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012eb000 fffff880`01349000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02cb1000 fffff880`02cbc000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`015cf000 fffff880`015e1000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01400000 fffff880`014f2000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`041a4000 fffff880`041b0000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`05015000 fffff880`05028000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`041b0000 fffff880`041df000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`050d9000 fffff880`050ee000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02c16000 fffff880`02c25000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02d7d000 fffff880`02dc2000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`014f2000 fffff880`01552000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`03ae0000 fffff880`03bb6000   netr28x  netr28x.sys  Fri Dec 18 07:32:14 2009 (4B2B764E)
fffff880`01030000 fffff880`01041000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02ca5000 fffff880`02cb1000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02a06000 fffff800`02fe2000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0104c000 fffff880`011ef000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01825000 fffff880`0182e000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`0191d000 fffff880`01970000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02dcb000 fffff880`02df1000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00f27000 fffff880`00f3c000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00ee7000 fffff880`00f1a000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`013d6000 fffff880`013e7000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`07665000 fffff880`0770b000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`07460000 fffff880`0749d000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00cd8000 fffff880`00cec000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0721a000 fffff880`07223000   pxkbf    pxkbf.sys    Thu Oct 28 11:53:41 2010 (4CC99C85)
fffff880`01800000 fffff880`01818000   pxrts    pxrts.sys    Thu Oct 28 11:53:45 2010 (4CC99C89)
fffff880`00fc7000 fffff880`00fd3000   pxscan   pxscan.sys   Thu Oct 28 11:53:44 2010 (4CC99C88)
fffff880`04180000 fffff880`041a4000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`041df000 fffff880`041fa000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04000000 fffff880`04021000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04021000 fffff880`0403b000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02c54000 fffff880`02ca5000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`012c8000 fffff880`012d1000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`012d1000 fffff880`012da000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`012da000 fffff880`012e3000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`0124c000 fffff880`01286000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`05168000 fffff880`05180000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03a00000 fffff880`03a57000   Rt64win7 Rt64win7.sys Thu Mar 04 08:42:52 2010 (4B8FB8DC)
fffff880`07235000 fffff880`0745f100   RTKVHD64 RTKVHD64.sys Thu Feb 25 04:14:31 2010 (4B863F77)
fffff880`05625000 fffff880`05654000   SCSIPORT SCSIPORT.SYS Mon Jul 13 20:01:04 2009 (4A5BCAC0)
fffff880`0770b000 fffff880`07716000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`015c7000 fffff880`015cf000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`07ad1000 fffff880`07b67000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`07755000 fffff880`077bc000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`07716000 fffff880`07743000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`018bb000 fffff880`0191d000   storport storport.sys Mon Jul 13 20:01:18 2009 (4A5BCACE)
fffff880`04059000 fffff880`0405a480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`07743000 fffff880`07755000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`01818000 fffff880`01825000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`00fde000 fffff880`00ffc000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02c40000 fffff880`02c54000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00430000 fffff960`0043a000   TSDDD    TSDDD.dll    Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`03a71000 fffff880`03a97000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`0506d000 fffff880`0507f000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`075d0000 fffff880`075e1000   usbaapl64 usbaapl64.sys Thu Sep 16 22:19:05 2010 (4C92D019)
fffff880`0751e000 fffff880`0753b000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`040dc000 fffff880`040ddf00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`040de000 fffff880`040ef000   usbehci  usbehci.sys  Sat Oct 24 00:27:33 2009 (4AE28235)
fffff880`040cf000 fffff880`040dc000   usbfilter usbfilter.sys Wed Oct 07 03:44:08 2009 (4ACC46C8)
fffff880`0507f000 fffff880`050d9000   usbhub   usbhub.sys   Sat Oct 24 00:28:24 2009 (4AE28268)
fffff880`0561a000 fffff880`05625000   usbohci  usbohci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04079000 fffff880`040cf000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`07200000 fffff880`0720c000   usbprint usbprint.sys Mon Jul 13 20:38:18 2009 (4A5BD37A)
fffff880`075ee000 fffff880`075ff000   usbscan  usbscan.sys  Mon Jul 13 20:35:32 2009 (4A5BD2D4)
fffff880`0753b000 fffff880`07556000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00f1a000 fffff880`00f27000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01835000 fffff880`01843000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01843000 fffff880`01868000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00f3c000 fffff880`00f51000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00f51000 fffff880`00fad000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01200000 fffff880`0124c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`05600000 fffff880`0560d000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02c00000 fffff880`02c16000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02c25000 fffff880`02c40000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`019ee000 fffff880`019fe000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00d4a000 fffff880`00dee000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00dee000 fffff880`00dfd000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02dc2000 fffff880`02dcb000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00060000 fffff960`0036f000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`051aa000 fffff880`051bb000   WinUsb   WinUsb.sys   Mon Jul 13 20:06:28 2009 (4A5BCC04)
fffff880`04151000 fffff880`0415a000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00ed4000 fffff880`00edd000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05147000 fffff880`05168000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)
fffff880`051bb000 fffff880`051ec000   WUDFRd   WUDFRd.sys   Mon Jul 13 20:06:06 2009 (4A5BCBEE)

Unloaded modules:
fffff880`07a00000 fffff880`07a71000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`07b67000 fffff880`07bd8000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05168000 fffff880`05179000   WinUsb.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`05179000 fffff880`051aa000   WUDFRd.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0191d000 fffff880`0192b000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0192b000 fffff880`01935000   dump_storpor
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01935000 fffff880`01984000   dump_ahcix64
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01984000 fffff880`01997000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

The dump indicates a driver is to blame; but it does not give us the driver. Your drivers appear to be up to date. Did you run Furmark to test your video card before you took your computer to the shop? If not, I recommend that you do so: [FONT=&quot]http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. Post your results.

Next, I suggest you test your RAM Memtest. Follow the instructions in this tutorial: [/FONT] http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Run Memtest for at least seven passes; this will take 6-8 hours. Post back with the results. [FONT=&quot]
[/FONT]

neilramchand · Nov 23, 2010

Ok I will do that. I'll run the memtest over night and reply here tomorrow.

Thanks for the quick reply.

neilramchand · Nov 23, 2010

oh also just curious. How long does the video card test take?

CarlTR6 · Nov 23, 2010

Not long. You watch your temps and when they level off, you can stop the test. If you get artifacts, you can stop the test.

neilramchand · Nov 23, 2010

also how do i see the results? If i close the window no results come up. DO i have to press something? because the only way i see of stopping the test is by closing the window.

Thanks

neilramchand · Nov 23, 2010

Okay so Because I cannot figure out how to see results here is a screen shot of 7 mins in the test.

CarlTR6 · Nov 23, 2010

You can press the Escape key to to stop the test. Once your temps level off and you are not getting errors or artifacts, you can assume the graphics card is OK. You do not want the temps to go higher than the recommended maximum for your card.

neilramchand · Nov 23, 2010

Ok so i guess that card is fine then... I'll test the memory next

neilramchand · Nov 24, 2010

Okay so i stopped the mem test after 15 hours since I needed to use the computer. I was at 16 passes and 0 errors. So i think the memory is fine then? I'm still not sure about the video card test since i did not see any results...

Blue Screen...

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