BlueScreen 6.1.7601.2.1.0.768.3 Problem

[pman2015]

I keep having the BSOD Lockup on my computer.
attached ar the details for the problem.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80073F5A10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA800E85FC60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Attached files that I have that identify the problem.

Need help and guidance to correct this problem.
Thank you

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[pman2015]

ZIP file from DM Log Collector BlueScreen 6.1.7601.2.1.0.768.3 Problem

attached is the zip file from the DM Log Collector

 

[pman2015]

Any update for this error? I would like to recover my computer. Your assistance is greatly appreciated.

 

[SGT Oddball]

I've just had a look through your recent crashes and your Broadcom network adapter is looking the most likely culprit for your crashes - Driver Reference Table - bcmwl664.sys

Try finding a newer/alternative driver for it.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa80069e2a10, fffff80000b9a3d8, fffffa800a162780}
Probably caused by : pci.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80069e2a10, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800a162780, The blocked IRP
Debugging Details:
------------------
 
DRVPOWERSTATE_SUBCODE:  3
IMAGE_NAME:  pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
MODULE_NAME: pci
FAULTING_MODULE: fffff88000e00000 pci
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
CURRENT_IRQL:  2
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
DPC_STACK_BASE:  FFFFF80000BA0FB0
STACK_TEXT:  
fffff800`00b9a388 fffff800`030f1b92 : 00000000`0000009f 00000000`00000003 fffffa80`069e2a10 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`0308ccfc : fffff800`00b9a4f0 fffff800`00b9a4f0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9a430 fffff800`0308cb96 : fffffa80`0b387248 fffffa80`0b387248 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`0308ca7e : 00000431`233e9d95 fffff800`00b9ab18 00000000`01c2d333 fffff800`032008e8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`0308c867 : 00000163`7b0e69c4 00000163`01c2d333 00000163`7b0e6941 00000000`00000032 : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`03078bca : fffff800`031fde80 fffff800`0320bcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
IMAGE_VERSION:  6.1.7601.17514
FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_[B]bcmwl664[/B]_IMAGE_pci.sys
BUCKET_ID:  X64_0x9F_3_POWER_DOWN_[B]bcmwl664[/B]_IMAGE_pci.sys
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x9f_3_power_down_[B]bcmwl664[/B]_image_pci.sys
FAILURE_ID_HASH:  {03ad8a78-2fdb-fcb3-4095-637363008d10}
Followup: MachineOwner
---------

 

[Golden]

My apologies pman - I completely forgot about it, but Sgt Oddball is correct. The issue lies with the wireless Broadcom driver. An updated driver should sort the issue for you.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80073efa10, fffff80000b9a3d8, fffffa800ab36240}

Probably caused by : pci.sys

Followup: MachineOwner
---------
irp is active with 4 stacks 2 is current (= 0xfffffa800ab36358)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a5ee050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\[B][COLOR="Red"]bcmwl664.sys[/COLOR][/B], Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 \Driver\BCM43XX
			Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a4e22b0 00000000 fffff80003324210-fffffa800adac760 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800adac760    

			Args: 00000000 00000000 00000000 00000000