Bluescreen crashes

[pursuant]

drivers

Thanks, I got rid of Roxio and I will look at the list and see what else there is that might need upgrading. So far no crashes in 5 days.
Thanks again for all the assistance and the referral to the cd burner.

 

[ickymay]

Thanks, I got rid of Roxio and I will look at the list and see what else there is that might need upgrading. So far no crashes in 5 days.
Thanks again for all the assistance and the referral to the cd burner.

let's hope this has fixed your system

 

[pursuant]

not fixed

I got a blue screen message "Driver power State Failure" tonight in fact I had to do a hard shut down to reboot. Any additional help? Here is the mini dump file
Thanks

 

[Capt.Jack Sparrow]

I got a blue screen message "Driver power State Failure" tonight in fact I had to do a hard shut down to reboot. Any additional help? Here is the mini dump file
Thanks

I ran your Dump file. Just out of curiosity can i asked where did you get your Copy of Windows ?? Because its not retrieving any Build information. Also the Kernel date "ntoskrnl.exe" seems to be different and No Symbols on Microsoft website for this version.

- Captain

 

[pursuant]

Windows 7

I first bought my pc around the first of the year. I experienced problems with it and since Dell would charge me for software they decided to replace, the memory, the optical drive and finally the hard drive around early Feb. My initial problem resolved itself after this .
Looking at the system information it just says Windows7 home edition 2009. Is there a way to find out any more info than that?
What does this indicate?

"Also the Kernel date "ntoskrnl.exe" seems to be different and No Symbols on Microsoft website for this version. "
Thanks

I had another thought, when this blue screen crash happened the screen stayed up . Before, the crashes came and went in a flash or I didn't see them at all. Just a message saying my pc had recovered from a crash.This time I waited for the screen to disapear and when it didn't after a minute I turned the machine off, could I have interrupted the process.. It did have a message on the blue screen saying it was "gathering information"

 

[pursuant]

latest crash

heres the file for the latest crash
Thanks

 

[jcgriff2]

Hi -

I get the same symbol errors on the NT Kernel. The Microsoft MSDL SYM site used to obtain symbol files to identify Microsoft OS drivers is unable to ID the NT Kernel in your Windows system. I don't know the reason for this. Unfortunately, there is little we can do with dump files without the corresponing symbol files.

A few things to try -

Run the System File Checker/ Repair utility -
START | type cmd.exe into the start search box | right-click on cmd.exe | select run as Administrator | type the following:

[FONT=lucida console]sfc /scannow[/FONT]

Upon completion re-boot to allow files in use to be repaired.

SFC general info - How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista

SFC & the CBS log - How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

Validate your Windows OS installation at the Microsoft Genuine Advantage site.
WGA --> www.microsoft.com/genuine

Regards. . .

jcgriff2

.

 

[pursuant]

problem

It crashed when I ran the cmd.exe. Here is what it said.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 87024028
BCP3: 8078ADB0
BCP4: 85AF3420
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031710-14898-01.dmp
C:\Users\mark\AppData\Local\Temp\WER-56675-0.sysdata.xml

 

[pursuant]

results of SFC/scannow

There were " no integrity violations" I assume that means there were no files to repair?

 

[jcgriff2]

Bugcheck 0x9f (0x3,,,) = driver in an inconsistant state of power and is blocking an IRP for too long a time.

IRP = I/O Request Packet

Do you have an Internet Security app installed, e.g., NIS, N360, KIS, McAfee, etc...?

Are your NIC drivers up-to-date?

Regards. . .

jcgriff2

.

 

[pursuant]

security app? NIC

Do you mean an AV program? yes I use Bit Defender 2010, is that what you are suggesting?
I am afraid I am not familiar with NIC drivers, how can I tell if they are up to date?

Thank you for your assistance

 

[ickymay]

Do you mean an AV program? yes I use Bit Defender 2010, is that what you are suggesting?
I am afraid I am not familiar with NIC drivers, how can I tell if they are up to date?

Thank you for your assistance

following what griff said you should try uninstalling Bit Defender completely and install MSE for the purposes of debugging, then to check your NIC drivers simply right click computer\properties then select device manager and look down the list for your Network Adapter, right click that properties and drivers tab then check version and date and compare that with latest from the manufacturers website

google is your friend

 

[pursuant]

AV

MSE is what? Microsoft Explorer?
I uninstall BD 2010 install MSE then check the Network adapter?
It currently says
RealTek PCIe GBE Family Controller
The driver version is 7.12.1218.2009 12/18/2009
I went to their site but couldn't figure out how to find this drivers to see if its the latest version.
Thanks again

 

[ickymay]

MSE is what? Microsoft Explorer?
I uninstall BD 2010 install MSE then check the Network adapter?
It currently says
RealTek PCIe GBE Family Controller
The driver version is 7.12.1218.2009 12/18/2009
I went to their site but couldn't figure out how to find this drivers to see if its the latest version.
Thanks again

MSE is the 4th result in google Microsoft Security Essentials

to check your NIC drivers simply right click computer\properties then select device manager and look down the list for your Network Adapter, right click that properties and drivers tab then check version and date and compare that with latest from the manufacturers website

google is your friend

your best bet is to download the drivers directly from Realtek , but first you need to identify your network card to use the Realtek website ?

this is mine

Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)

taken from device manager ?

use the method i have described above and post back here if you aren't sure how ?

 

[pursuant]

RealTek

This is what I found RealTek PCIe GBE Family Controller. I did not see a date for it, but there was a date for the driver, is that what I am looking for?
Also MSE is an AV program right? Are you saying that my AV program could be causing the problem and I should uninstall it and use MSE?

Thanks again

 

[ickymay]

This is what I found RealTek PCIe GBE Family Controller. I did not see a date for it, but there was a date for the driver, is that what I am looking for?
Also MSE is an AV program right? Are you saying that my AV program could be causing the problem and I should uninstall it and use MSE?

Thanks again

yes

and for the Realtek NIC you need some hardware specific numbers found in device manager ?

 

[pursuant]

updates

I went into device manager and under properties it gives you the option to update the driver for RealTek. It did need updating and it downloaded the new driver, there was also an update needed for the display , I think....so I updated it too.
Maybe that will do the trick?

Thanks

 

[ickymay]

I went into device manager and under properties it gives you the option to update the driver for RealTek. It did need updating and it downloaded the new driver, there was also an update needed for the display , I think....so I updated it too.
Maybe that will do the trick?

Thanks

good progress

let us know how your system is behaving now

 

[pursuant]

another crash

Everything has been going well for the last 48 hours. Today I got a crash when I tried to burn a data dvd in itunes. I did have a 500 gig external drive connected at the time. I have a dump file but do I have to zip it in order for it to be posted here or can I send the file itself? Its only 207 kbs

 

[jcgriff2]

Zip the dump and attach it. A 207kb file it to large to upload - zipping it will compress it to 20-25k.

Copy the dump out to documents, RIGHT-click on it, select "Send to", select "Compressed (zipped) folder". It will crate the zip file w/ same name as dump in your Documents folder.

jcgriff2

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