BlueScreen Locale ID 2057

P

pucker22

New member
Local time
9:06 AM
Messages
2
Hey guys I really need some help here,
My dads pc has recently been getting the blue screen of death, heres the advance details on the error:-
Code: 
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	2057

Additional information about the problem:
  BCCode:	1000008e
  BCP1:	C0000005
  BCP2:	820BC628
  BCP3:	9896BBF4
  BCP4:	00000000
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\071810-21218-01.dmp
  C:\Users\Chris\AppData\Local\Temp\WER-76453-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I have also attached 2 zip files, one contains the dump and the other contains the xml, please could someone help out to understand my problem.
The windows will crash at random times.

Cheers!

EDIT: I have also included the performance report for you to look at!
 
Last edited:

My Computer

OS
Windows 7
pucker22 said:
Hey guys I really need some help here,
My dads pc has recently been getting the blue screen of death, heres the advance details on the error:-
Code: 
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.1
  Locale ID:    2057

Additional information about the problem:
  BCCode:    1000008e
  BCP1:    C0000005
  BCP2:    820BC628
  BCP3:    9896BBF4
  BCP4:    00000000
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\071810-21218-01.dmp
  C:\Users\Chris\AppData\Local\Temp\WER-76453-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
I have also attached 2 zip files, one contains the dump and the other contains the xml, please could someone help out to understand my problem.
The windows will crash at random times.

Cheers!

EDIT: I have also included the performance report for you to look at!
Click to expand...


While I am doing the DMP files I can tell you that your first parameter (C00000005) is a memory exception. I would therefor


Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

I will be back later with the full results

Ken

EDIT. I did notice that in the first three DMP files chrome was running so I would also un-install it to test.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Please enable driver verifier: http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

...Summary of the Dumps:
Code: 
[FONT=lucida console]
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sun Jan 31 14:59:30.297 2010 (UTC - 4:00)
System Uptime: 3 days 15:41:56.763
BugCheck 9F, {4, 258, 8453a798, 82d27b24}
Probably caused by : usbccgp.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 19:37:17.707 2010 (UTC - 4:00)
System Uptime: 0 days 0:22:01.896
BugCheck 1000008E, {c0000005, 8f7c311e, a0607b2c, 0}
Probably caused by : win32k.sys ( win32k!SURFMEM::bCreateDIB+350 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 19:10:19.685 2010 (UTC - 4:00)
System Uptime: 0 days 0:11:03.859
BugCheck 1000008E, {c0000005, 82cac628, 971559a4, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  NokiaMServer.e
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 18:55:55.074 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:39.277
BugCheck 1000008E, {c0000005, 82cc2628, 8ac368cc, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 11:59:05.138 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:15.326
BugCheck 1000008E, {c0000005, 8f06311e, 881bbb2c, 0}
Probably caused by : win32k.sys ( win32k!SURFMEM::bCreateDIB+350 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  NokiaOviSuite.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 17 11:47:56.328 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:14.515
BugCheck 1000008E, {c0000005, 82c7c628, 8ac07a6c, 0}
Probably caused by : ntkrpamp.exe ( nt!SepPrivilegeCheck+24 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Thu Jul 15 11:51:22.455 2010 (UTC - 4:00)
System Uptime: 10 days 23:46:54.484
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
BugCheck 1000008E, {c0000005, 9007311e, b21fbb2c, 0}
Probably caused by : win32k.sys ( win32k+d311e )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  sidebar.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Sat Feb  6 11:25:34.659 2010 (UTC - 4:00)
System Uptime: 5 days 20:25:08.862
BugCheck 9F, {4, 258, 84549d48, 82d66b24}
Probably caused by : usbccgp.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
[/FONT]

Edit: Ken posted before I did. Do follow his directions for the memory test.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Hello again guys,

Thanks very much for helping me out, I took your advice and uninstalled google chrome, I also did the memory test and received no errors.
I however still have problems with the PC constantly going into blue screen mode and restarting it'self.

I am getting the same error code as before.
 

My Computer

OS
Windows 7

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
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