Solved BlueScreen while playing newer games

[Vychor]

Well, Intel is gone from Device Manager, just like you said it should be. I've tried a bit of Youtube viewing and surfing and that's just fine. Playing more recent games still crash 5 min in though.

 

[Boozad]

OK, run the Log Collector again and post up the new logs.

 

[Vychor]

Sorry it took a while, had to fix something else.

 

[Boozad]

More 0x116s.

Use !analyze -v to get detailed debugging information.

[COLOR=Blue]BugCheck 116[/COLOR], {fffffa800daca010, fffff8800626c128, ffffffffc000009a, 4}

[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
Probably caused by : nvlddmkm.sys ( nvlddmkm+833128 )

Followup: MachineOwner

We've ruled out a driver conflict and I believe you've tried different driver versions? If so we need to start testing the card.

Can you monitor your temperatures while the card is under load and report back.

Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80°C be prepared to stop the test so as to not damage your GPU.

 

[Vychor]

More 0x116s.

Use !analyze -v to get detailed debugging information.

[COLOR=Blue]BugCheck 116[/COLOR], {fffffa800daca010, fffff8800626c128, ffffffffc000009a, 4}

[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
Probably caused by : nvlddmkm.sys ( nvlddmkm+833128 )

Followup: MachineOwner

We've ruled out a driver conflict and I believe you've tried different driver versions? If so we need to start testing the card.

Can you monitor your temperatures while the card is under load and report back.

Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them, if the temperature continues to rise steadily once it has reached 80°C be prepared to stop the test so as to not damage your GPU.

Yeah, I've tried a number of driver versions.

Alright, I'll run Furmark and report back.

 

[Boozad]

Don't forget to let us know your temperatures.

 

[Vychor]

Alright, I ran Furmark for 30 minutes at 1920x1200, with Burn-in, Xtreme burn-in and Post FX, like in the guide. The temperature went from 45~ to 69 after a few minutes and then stayed there for the entire test. No crash and no artifacts.

 

[Boozad]

That seems to rule out the card itself and heat issues. Can you give me the make and rating of your PSU please as it's not listed in your specs.

 

[Vychor]

Okay, one second.

 

[Vychor]

A Cooltek MC600BHE12 W/Active PFC, 600W.

 

[Boozad]

Right, I've got to be honest I've never heard of Cooltek and we normally advise top quality power supplies, it's the one component that often gets overlooked. I'm not going to rule it out at the moment but we'll try another couple of things first.

Can you uninstall the card via Device Manager then power down and remove the power cable from the PC. Physically remove the power connectors from the GPU and then remove the GPU from the motherboard. Replace the GPU ensuring it's fully seated and then reconnect the power cables, again ensuring they're fully seated. Boot up and install the latest driver for your card following http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Test the system for stability.

 

[Vychor]

Right, I've got to be honest I've never heard of Cooltek and we normally advise top quality power supplies, it's the one component that often gets overlooked. I'm not going to rule it out at the moment but we'll try another couple of things first.

Can you uninstall the card via Device Manager then power down and remove the power cable from the PC. Physically remove the power connectors from the GPU and then remove the GPU from the motherboard. Replace the GPU ensuring it's fully seated and then reconnect the power cables, again ensuring they're fully seated. Boot up and install the latest driver for your card following http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Test the system for stability.

Alright, I'll get on it.

 

[Vychor]

Welp, that didnt have much of an effect. Youtube viewing and such works fine but it still crashes ingame.

 

[Boozad]

OK, one more thing I'd like to try before I lean towards the PSU. Can you move the card to the next PCIe slot and test. This will rule out the PCIe slot itself.

 

[Boozad]

I've also asked my hardware expert friend to drop in and take a look, see if there's anything I'm overlooking.

 

[essenbe]

Boozad has covered most of the bases. But I would like to try a couple of things. Could you check and make sure you have the latest version of Direct X? How to install the latest version of DirectX It won't install if you have the Latest version, which you should if your Windows Updates are Current. Please make sure they are.

If you get current on your Windows Updates and the Direct X is the latest version, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

If you do not have it, please download and install, GPUz (GPU-Z Video card GPU Information Utility) and post screenshots of both tabs. We don't need the Validation tab. Here's how to upload screenshots in case you need it http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Also, please go into BIOS and tell me the values of the +12V, +5V and +3.3V. let's try that for starters. Do you have another GPU card? If not, could you start asking friends if they have one they could loan you for a day or two, if we need it or if they would be willing to swap cards with you for a couple of days just to test it out. The second option would be best for you. Try your card in their computer and their card in your computer. That should tell us whether you have a bad card or not.

Just on the off chance, would you mind going to Control Panel, Category view and click on uninstall a program and give us a screenshot so we could take a look at what programs you have installed in case there may be one with a driver conflict.

Needless to say, if you are overclocking anything, please set everything back to default levels. If you have any Gigabyte Utilities, please uninstall every one of them. They are known causes of BSODs.

Please try those things and give us an update on how the initial scans and go and please provide the information requested. Hopefully there will be something that stands out that is causing your problems.

 

[ICIT2LOL]

Look if you need to test the PSU just ask.

 

[Vychor]

Sorry it took a bit for me to get to back to ya.


DirectX seems up to date, Windows Update cant find anything new and the platform update says its already installed.

The system file checker couldnt find any integrity violations. I ran it twice, just to make sure.

The values in BIOS were:

+3.3V : 3.324

+5V : 5.130

+12V : 12.960

I am not overclocking anything, as far as I know.

I'll see if I can dig up some other card.

I've attached the screenshots for you.

 

[Boozad]

Look if you need to test the PSU just ask.

John I asked Steve to drop by and double check to see if I'd missed anything regarding the motherboard and the GPU. I was leaving the PSU until after I'd exhausted every other idea I had, who wants to replace a new PSU?

I'm bang out of ideas so feel free to take over John.

 

[Vychor]

Hey everyone.

Alright, after running out of ideas, I finally decided to leave my PC at a tech shop and have them check it. Turned out that it was indeed the PSU that was the issue. So I got a new one (a Fractal Design 650W Integra) and I've tried it out. Works greats.