Bluescreens on my new PC

[Azodiak]

Hi,

I have had several bluescreens since I got my new PC a few days ago. Now I saved the *.dmp for you. Would you please give a statement?

Windows 7 Upgrade Advisor gave no hints.

Sometimes the Bluescreens appear while beeing on the desctop but also while playing games.

The PC is a complete purchased system.

Best regards,
Azodiak

 

[fireberd]

As its a new PC, with the PC powered off, reseat the memory and any PCIe/PCI cards and all cables. I've seen new PC's that something was loosened in shipment and causing similar problems.

 

[Azodiak]

So I`ll try that out... hoping it`ll help

EDIT: Uhm, well. Everything is tight, but the bluescreens keep on appearing.. here the newest error log :/

 

[disceptator]

As its a new PC, with the PC powered off, reseat the memory and any PCIe/PCI cards and all cables. I've seen new PC's that something was loosened in shipment and causing similar problems.

If this didnt help, take it to the market where you got it.
You have a guarantee for some time... they have to fix it.

 

[Jonathan_King]

No need to take it into the shop or return it.

Avira is causing the problem. Please remove it with this tool: http://www.avira.com/en/documents/utils/av7_tools/en/avuninstXPeng.zip

Replace it with MSE: http://www.microsoft.com/security_essentials

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 31 06:41:11.503 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:34.126
*** WARNING: Unable to verify timestamp for avipbb.sys
*** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Sat Jul 31 05:04:48.008 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:53.631
BugCheck 1000008E, {c000001d, 95f50137, 9bcc9810, 0}
Probably caused by : luafv.sys ( luafv!FltGetEcpListFromCallbackData+0 )
BUGCHECK_STR:  0x8E
PROCESS_NAME:  BCU.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
  
  
 
[/font]

 

[Azodiak]

Woho wait a minute!!! Since years I had no problems with Avira Antivir... why now?
But I ll try to deinstall that program.

 

[disceptator]

its aviras anti rootkit, so you may try to stop it before fukll deinstall

 

[Jonathan_King]

Woho wait a minute!!! Since years I had no problems with Avira Antivir... why now?
But I ll try to deinstall that program.

Anything can happen, that's the funny thing about programs. Avira is known to cause BSODs in Vista and 7.

 

[Azodiak]

All right, BSODs are no longer that often. But they are still there.
Here is another log. So Avira was not absolutely guilty:

Could that be an IRQ setting Problem?

 

[ttran]

Do you have Creative Sound Blaster sound cards?

Run System file check and tell us the result:

Open an elevated command prompt and enter sfc /scannow.

Please enable driver verifier: Using Driver Verifier to identify issues with Drivers

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.766\080110-17752-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x82a04000 PsLoadedModuleList = 0x82b4c810
Debug session time: Sun Aug  1 14:14:13.217 2010 (UTC + 7:00)
System Uptime: 0 days 0:08:52.466
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {3538, ff, 0, 82a48042}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )

Followup: MachineOwner
---------

 

[Azodiak]

Scanning now, driver verifier activated...

I have 2 Drivers in Audio-, Video- and Gamecontroller:
-ATI High Definition Audio Device
-VIA High Definition Audio

And no Creative Soundblaster Card installed

Waiting for results now...

sfc /scannow: No results!

 

[ttran]

What do you mean by "No results!"?

 

[Azodiak]

It means that the scan found no failure.
(sorry, I have the german version of Windows. It sais: "Der Windows-Ressourcenschutz hat keine Integritätsverletzungen gefunden.")

I have initialized Driver Verifier now. But what do I have to do now? The next Bluescreen appeared recently.

 

[ttran]

Wait for system to crash, then upload the most recent dumps

 

[Azodiak]

HM!! I updated my BIOS - no more Bluescreens since than! Can that be? An old version delivered and makes it impossible to work with that system?

 

[Jonathan_King]

Definitely, if the BIOS is not compatible with the hardware, crashes can occur.

Thanks for the report!

 

[Azodiak]

Well....

... I hoped, the BIOS update did it. But...
here are the newest Error logs

 

[ttran]

STOP 0x000000C1: SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION http://www.carrona.org/bsodindx.html#top

Usual causes: Device driver, ?Memory

atikmpag.sys was blamed in the crash dump. It is your ATi graphic card driver. When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using http://www.guru3d.com/category/driversweeper/

When it is removed then download and install the fresh copy.

Update your directx as well:
Download details: DirectX End-User Runtime

BUGCHECK SUMMARY:

BugCheck A, {3538, ff, 0, 82a48042}

Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )

Followup: MachineOwner
---------
BugCheck C1, {99f50ff8, 99f50a85, af400c, 23}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : atikmpag.sys ( atikmpag+6314 )

Followup: MachineOwner
---------

Good Luck,

Tuan

 

[Azodiak]

OKAY, it was one of my 2x2 GB RAM ... now everything is perfect.

 

[Jonathan_King]

Thanks for letting us know!

Glad you found the solution.