Bluetooth Audio Input Device Mic Volume won't stay where I set it.

[lorne17]

Hello there,

I have a bluetooth headset I bought to use with Comcast Softphone VOIP software on my computer. I got bluetooth to pair and connect fine. However everyone says it sounds like I'm in a factory. I'm in an office where typing and the printer are the loudest things near me!

So the mic is way to high. I went to "Manage Audio Devices" and went to recording tab, then double clicked my "Bluetooth Audio Input Device". Once there I wen to the "Levels" tab and changed teh volume to 12. That was the sweetspot that the person on the call said they can hear me well and not a lot of background noise. But as I continue talking the volume keeps jumping up and ends up around 30-50. Which then everyone says the factory sounds are back!

How do I get this volume to lock? It stays at 12 when I'm not on a call using the mic, but then I make a call, use the mic and it jumps up again. I have to keep muting my headset while on a call!

Can anyone help me troubleshoot this? I also did the microphone setup and that didn't help any. I went to "Setup a Microphone Wizard" and used Headset Microphone and spoke the sample sentence to set it up. When doing that I watch the input volume go to 18. Then I make a test call and it jumps back up to 30! WHYYYYY!?!?!? I already returned one headset thinking it was shoddy. But got a Plantronics one (highest rated on Amazon) and it is the same case!

Thanks in advance for your help.

 

[Lava King]

Look in your Comcast Softphone software settings for "Automatically adjust microphone" or something similar. Make sure it is turned off.

Have you used the headset with any other software (Skype, Discord, Zoom, etc.)? If it works normally elsewhere, then the problem would have to be in the Comcast software.

HTH

 

[lorne17]

SWEET! There's a setting called "Automatically Gain Control". That's the part that screws it up. So I unchecked that and it works like a charm!

Thanks for the help Lava King.

Lorne