Bluetooth headphones hissing and distorting sound

[Dynentan]

I just bought five brand new bluetooth headphones, they all have this issue. I have tried this guide but it makes no difference, the sound is terrible. Please help.

 

[wither 2]

Hi Dynentan- Not trying to pass the buck but did you try the vendor support?

 

[Barman58]

Have you tried the new headsets on different devices, it could be that the other end of the Bluetooth circuit is causing the issues - the computer Dongle or Phone

 

[Dynentan]

I only have one bluetooth dongle. The headphones all don't seem to work with my phone.

 

[Barman58]

The main reason that i asked the question is that it is unlikely for five devices such as headphones to have the same issue, it more likely to have the same issue due to either an incompatible or faulty common item, the Bluetooth dongle in this case in most likely, but it could just be a local electrical/electronic interference source, (TV, Microwave oven, cordless telephone etc).

It could also be that the Bluetooth output is not passed through the equaliser / Sound Processor of your source device where as the speakers that you are used to hearing are.

There is of course a chance that you have a particularly bad batch of the headphones, or even that they are not very good, (did you hear the quality of the units before purchasing them?.

I would suggest you can try to connect, either elsewhere and / or to a different source to actually place the fault's Cause

 

[Dynentan]

its not the headphones, i tested them with a standard audio cable and they sound just fine.

 

[Barman58]

So the headphones are two piece devices, a "Bluetooth transceiver" and a standard set of headphones that you plug into the transceiver - in this case what I said above is still valid as the transceiver is the possible part causing the issue or the bluetooth dongle or the connection between them - the good news is that the headphones themselves are fine as you have proved

One of my Bluetooth headsets has the bluetooth components built in and has a separate audio cable option, if yours is like this the Transceiver is inside the headphones rather than a separate item

 

[Dynentan]

I think its most likely the dongle or the bluetooth settings, as the headphones works fine with a standard audio cable plugged into the soundcard on my computer.

 

[Dynentan]

anyone with a solution?
i have to send them back again to the company i bought them from in a few days.
i dont have any extra bluetooth dongles to test it with

 

[wither 2]

In regards to your phone, is Bluetooth shown as enabled in the network settings? Is airplane mode set to off?

 

[Dynentan]

yes
i just tested some of the headphones on my laptop with the same usb dongle with the same results

 

[wither 2]

I was asking you to check your phone settings to see if making the settings enabled you to connect the phone to the headphones. Has nothing to do with your computers or the dongle. You should be able to play music from your phone to the headphones.

 

[Dynentan]

yes, and i answered your question and said yes

 

[wither 2]

Sorry about any misunderstanding. Just to be clear, can you now connect your headphones to the phone? If so, is the sound bad, when you play music from your phone?

 

[Dynentan]

yes, i can connect them now
i had to unpair all other bluetooth devices for the headphones to show up for some reason
anyway, i tested them with my phone, and theres no hissing, but theres crackling and popping and sometimes the audio seems to fade in and out, even if i got my phone right next to the headphones

 

[wither 2]

I don't know what type of phone you have but, if it's android, here's something you might want to fool around with, albeit it only applies to your phone-

bad sound on phone connected to bluetooth headphones - Bing video

I have a LG and I could get to the settings he shows and enable developer. The developer options showed up under Settings and I could then get to the Bluetooth settings. The setting he mentioned was already enabled.

I don't know why you had to unpair the other devices. Maybe it has something to do with tethering settings. Elsewise, if you don't have some kind of interference where you're located, I guess the problem is in the headphones.

 

[Dynentan]

its a samsung galaxy ace
anyway, i think im just going to send them back, since theres problems with them on my pc, laptop and phone

 

[wither 2]

Check this out if you want to get into the bluetooth settings on your phone-

How do I turn on the Developer Options menu on my Samsung Galaxy device? | Samsung Support UK

 

[file3456]

Without reading through the entire thread, I can tell you right now I've had my fair share of Bluetooth issues with cellphone earpieces and Team Speak. I bought three of them and all performed like crap except the odd one which was a cheap, Chinese made Bluetooth headphone of all things. Even the Jabra didn't perform well with my computer despite the rave reviews. Though it seems to work alright with my phone. My conclusion was either the Bluetooth version or the chipset not being very compatible with my USB Bluetooth dongle plugged into the back of my desktop. Or it could have been the USB port its self in the desktop.

Another factor could be wireless interference. Bluetooth runs on 2.4 GHz and if your keyboard or mouse is on that same band then there could be an issue. If there are other 2.4 GHz sources around that too could pose an issue.

I finally just bought a DJ-like studio microphone which now makes me look like a radio DJ at my desk and all my online gaming friends say I sound great. It was only $50 on Amazon and I spent around $60 total messing around with Bluetooth headsets. Now I didn't want a gaming headset because I like my 5.1 audio. So Team Speak and game audio come out of my speakers and my microphone is clamped to my desk. Now I should create a podcast. LOL

 

[Dynentan]

i didnt know that bluetooth is 2.4ghz
but i turned off my wireless modem plus my wireless mouse and it still has the same issues
so i made sure that all other wireless devices were off