Solved BOSD When installing Microsoft Office 2010

[ARKaMAN]

New Install, Drivers updated, BOSD when installing Microsoft Office 2010. Computer has had BOSD issues in the past.

EDIT: BOSD also happens when trying to install a Zebra Printer Driver.

 

[Arc]

Hello ARKaMAN.

The BSOD is caused by Acronis Snapshots Manager (c:\windows\system32\drivers\snapman.sys)

BugCheck 100000B8, {fffffa800c58e060, fffffa800c99c5f0, 0, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=snapman.sys"]snapman.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=snapman.sys"]snapman.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=snapman.sys"]snapman.sys[/URL] ( snapman+18e71 )

Followup: MachineOwner
---------

And it is too old.

fffff880`01a54000 fffff880`01a87000   snapman  T (no symbols)           
    Loaded symbol image file: snapman.sys
    Image path: \SystemRoot\system32\DRIVERS\snapman.sys
[COLOR=Red]    Image name: snapman.sys
    Timestamp:        Fri Oct 06 19:13:53 2006[/COLOR] (45265D99)
    CheckSum:         000375F1
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Either update Acronis or uninstall it.

Also, Silicon Image Sata Controllers are also failing.

ITEM|VALUE
Name | Silicon Image SiI 3132 SATALink Controller
Manufacturer | Silicon Image
Status | Error
Driver | c:\windows\system32\drivers\si3132.sys (1.0.15.0, 88.54 KB (90,664 bytes), 10/3/2007 10:50 PM)

I would suggest you to uninstall it, too.

Make it sure that the OCZ vartex SSD is running with the latest firmware.
http://ocz.com/consumer/download/firmware

Let us know the results.

 

[ARKaMAN]

Sorry for the delay. I installed a newer version of Acronis and that took care of the problem. Thank you for your help.

 

[Arc]

Better late than never