Bose Soundlink Mini cannot play on Dell laptop Win 7

[jimheg]

Hello,

I am trying to get a Bose Soundlink Mini to connect to a Dell Latitude E7450 running Win 7 Pro SP1. I am 3 feet from the laptop.

The Bose device shows up under Devices and Printers. When I click on Troubleshoot, I receive the message "Troubleshooting couldn't identify the problem." I have uninstalled the device and rebooted.

It does not show up under Sound/Playback/Devices.

I tried the install as admin. I have verified that I have all the latest updates from Dell.

The Bose device does not have its own driver. I contacted Bose tech support and they verified that I have tried to install it correctly. I can connect (via Bluetooth) this Bose unit to my home computer. I followed their instructions to reset the Bose device to factory settings.

I can connect my Android phone to this laptop via Bluetooth.

Under Bluetooth Settings, I have these options checked:
Allow Bluetooth devices to find this computer

Connections:
Allow all Bluetooth devices to connect...
Alert me when a new Bluetooth device wants to connect
Show the Bluetooth icon in the notification area

Device Manager
Bluetooth Radios
DW1560 Bluetooth 4.0 LE
Properties/Location: Port_#0003.Hub_#002
Driver 6.5.1.5800 7/17/14

Microsoft Bluetooth Enumerator
Properties/Location: On DW1560 Bluetooth 4.0 LE
Driver: 6.1.7601.17889 6/21/2006

One odd issue - Under Other devices, there is an item listed as Bluetooth Peripheral Device with a yellow !
When I tried to update the driver, I received a message that "Windows was unable to install your Bluetooth Peripheral Device"
When I uninstall that item, it reinstall when I reboot.

I do not have any other Bluetooth device nearby. And I have my cell phone turned off so that doesn't have an impact.

I spent an hour on the phone with Dell professional support and they are stumped.

So, I did a web search, found this forum and I am asking for any guidance anyone might have on ho to solve this little but annoying problem.

Thank you for taking the time to read this post.

Jim

 

[fireberd]

Although this is an audio device, one of the installation or connectivity sections of the forum would be a better place to post this problem since its not installing/connecting.

Dell also has a forum with user experts and that is another place to consider. Dell Community

 

[strollin]

I've had Bluetooth speakers that would connect using one Bluetooth dongle but not another. I believe it has to do with what level of the Bluetooth protocol they support as well as which profiles are supported. If your Dell has built-in Bluetooth, you might wish to disable it and try a USB dongle to see if it will work any better.

 

[prince1001]

Hi Jim - Were you able to resolve your original issue? I am facing the same exact issue with my laptop/Bose bluetooth headphones and no luck from Bose or Dell so far....

Appreciate your help.
Thanks!

 

[jimheg]

Hi,

I guess it was a registry problem. I replaced the bluetooth transmitter with no positive result. The 'good' folks at Bose were zero help, even though my wife works there. After a lot of effort, I gave up, nuked the hard drive and reloaded everything. It isn't as easy as it used to be because Dell only gives you a USB with 'some' software on it. It is not like the old days where Dell would give you an O/S CD, a utilities CD, and an application CD. It is a bit more complicated to get the Windows applications installed.

Shame on me for assuming that our IT contractor imaged the machines before they were issued. As soon as I reloaded everything, I imaged the new drive, just in case something blows up.

Good luck with your issue.

 

[prince1001]

Thanks for your quick response!

I actually googled a bit more and found this solution. Worked like a charm!
Posting here so it helps others...
https://www.question-defense.com/20...heral-device-driver-error-iphone-driver-issue