Brand new 1.5TB Extension not recognised - cannot "initialise"

[severussnape11]

i think its time to call seagate and starting bitching!

 

[jumanji]

Ok. Can you now put out the screenshot as to how it appears now in the Disk Management?

Someone else may break his head and try to crack the nut. (Since now it appears to be different from what it was earlier may be someone else can see some light at the end of the tunnel.)

Did you use the HP format tool?

 

[severussnape11]

yeah, used the formatting tool to make it NFTS or whatever it is, but it doesnt appear to have worked.

by the way, how long should the HP format tool usually take? theres a decent chance i may have done something wrong

 

[Britton30]

I think you have a botched drive. You should be able to plug it in to any XP and forward PC, get a 'Installing driver' icon for a few seconds, then a 'Your device is ready to use' message.
It may be time to check with Seagate.

 

[jumanji]

yeah, used the formatting tool to make it NFTS or whatever it is, but it doesnt appear to have worked.

by the way, how long should the HP format tool usually take? theres a decent chance i may have done something wrong

A quick format shouldn't take more than a minute or two. The primary reason why I wanted you to use the HP tool for formatting is that it will only show the USB devices to be formatted and not any internal drive.

I presume it did show your external drive. I cannot decipher why it did not format but from your post I infer it did some changes. It could have deleted all the four partitions and made it unallocated. Reason why I wanted to see the screenshot of Disk Management. It could also give a clue whether there is any possibility of bringing it to life. There are many wiser heads here.

There is another thread running here where the OP lost his drive all of a sudden with the same I/O error. Do keep tracking it.

Is it not possible for you/your friend to return the drive to the vendor and get back a refund? ( I hope you had not thrown away the packing.)

 

[Qdos]

14.4 gb - other - primary - none
100 mb - unformatted - primary - active
223.9 gb - unformatted - primary - none
1158.7 gb - unallocated - logical - none

basically there are multiple options for each detail for each portion - what should i do?

If a store sold me an RMA'd & refurbished drive, or a previously used drive, as new stock then personally I'm afraid that I'd "take a piece out of them" and use data already on the drive to prove that they'd acted improperly.

As things stand those partitions could have been created by an operating system other than Windows. For all you know there could be infections in files which are on those partitions.

Personally I'd try and find some previous identifiable user data, and store/screenshot it so that you can go back to your vending source and prove they have sold you a used drive; and I'd also check the warranty online with Seagate.

Warranty and Returns | Seagate

 

[severussnape11]

hey guys thanks

i went back to dicksmith today which is the retailer that sold the drive, and after extensive negotiating, was offered a refund/exchange. they were being super stubborn as well, continually demonstrating how it worked on all the in store computers. when he finally agreed though, he insisted he wouldnt be able to do the same thing again if i had a problem with another drive.

so im really not sure what to do. he kept telling me it must be an issue with my laptop, and to update my drivers. im not sure what this means (but didnt say so at the time).

can anyone shed some light as to what i should do now (if i want a working hard drive)

thanks!!

 

[Britton30]

Correction to my previous, I think you must have a borked computer.

 

[severussnape11]

well thats disappointing!

ive never gone to a computer-fix-it-shop before, but are you saying its time now??

 

[Britton30]

It could be, Do all other USB devices work in any port on this computer?

 

[severussnape11]

all other things ive stuck into the usb ports have worked great thus far

 

[Britton30]

Well I'm out of ideas, the WD external drive works in any computer but yours, frustrating.
Have you tried a different USB cable on the drive?