Browser says I have IE 11 but only have IE9 installed?

[mike6623]

When I look at abouit IE, it says 11. But when I look at installed updates, IE 9 is what is there. I have downloaded the IE 11 update, then looked, same thing. We are going to IE 9/10 at work for compatability issues. How could this happen and how can I work around it?




Like I said in programs, it says IE 9 is installed, but the browser says IE 9. I actully downoaded the IE 11, then attempted to uninstall it, and in the "view installed updates" only IE 9 is there and the browsert says 11

 

[rvcjew]

What Browser? ? Google what does this think your running?

 

[pebbly]

Hi mike6623, In the browser window go to tools (the gear icon top rh side) scroll down to "about internet explorer" what version does it say you have there ?

 

[mike6623]

Hi mike6623, In the browser window go to tools (the gear icon top rh side) scroll down to "about internet explorer" what version does it say you have there ?

it says in the "about IE" tht I have IE11 but the machine states in "installed updates" that IE 9 is the only IE present

 

[mike6623]

What Browser? ? Google what does this think your running?

It says IE 11, but it is actually running IE 9. The IE 11 update fails and when I try to istall 9 or 10 from the site, it says I currently have both iunstalled?

 

[rvcjew]

What Browser? ? Google what does this think your running?

It says IE 11, but it is actually running IE 9. The IE 11 update fails and when I try to istall 9 or 10 from the site, it says I currently have both iunstalled?

have you rebooted since uninstalling 11?

 

[mike6623]

Yes. I was remoting to an employees laptop. The IE installed (so he said) then we rebooted and IE 9 only populated in the installed updates.

 

[pebbly]

Strange , you should see a security update for IE11 from the 12/12/13 installed

 

[mike6623]

Strange , you should see a security update for IE11 from the 12/12/13 installed

Yeah, it isn't. It's weird. The computer thinks it is IE 11 but it won't install any lower versions because it says is running them all?

 

[rvcjew]

Strange , you should see a security update for IE11 from the 12/12/13 installed

Yeah, it isn't. It's weird. The computer thinks it is IE 11 but it won't install any lower versions because it says is running them all?

will it let you uninstall what it thinks it has so he has no IE then just install 9? Is he on a domain?

 

[mike6623]

Strange , you should see a security update for IE11 from the 12/12/13 installed

Yeah, it isn't. It's weird. The computer thinks it is IE 11 but it won't install any lower versions because it says is running them all?

will it let you uninstall what it thinks it has so he has no IE then just install 9? Is he on a domain?

Yes, we uninstalled 10 and it says 9, but the browser and "what's my browser" still says 11 and and yes we are on a domain.

 

[mike6623]

The uninstalling 11 is company wide, as the site we use for medical records isn't compatible. It has wen tsmooth for everyone except this guy and his laptop. It is really bothering me and do not want to wipe it, also confirmed there is no malware or virus's

 

[rvcjew]

Yeah, it isn't. It's weird. The computer thinks it is IE 11 but it won't install any lower versions because it says is running them all?

will it let you uninstall what it thinks it has so he has no IE then just install 9? Is he on a domain?

Yes, we uninstalled 10 and it says 9, but the browser and "what's my browser" still says 11 and and yes we are on a domain.

are you sure he has rights to change IE in the GPO? depending on what the DC is it will change as 2008 has tighter hold on that stuff then 2003(had this happen in mine once) you might have to manually remove IE and then install 9.

 

[mike6623]

will it let you uninstall what it thinks it has so he has no IE then just install 9? Is he on a domain?

Yes, we uninstalled 10 and it says 9, but the browser and "what's my browser" still says 11 and and yes we are on a domain.

are you sure he has rights to change IE in the GPO? depending on what the DC is it will change as 2008 has tighter hold on that stuff then 2003(had this happen in mine once) you might have to manually remove IE and then install 9.

He is set up as a local admin on that laptop, he has admin rights

 

[rvcjew]

oh should be fine then, odd that his update failed you could try restoring back to before he tried it but that normally causes more harm than good in my experience, are you able to see IE in windows features, you might be able to remove it that way?