BS0D Win7 Ultimate 64bit Signature Edition

[Fishdoc]

Hi everyone,

I recently (> 1 week) built a new PC, and am having some issues.

I have had 8 BSOD's in the last couple of days. They all occurred during moderate usage of the computer. All have occurred during booting up or coming out of sleep mode. I downloaded the latest Mobo BIOS. Double checked most drivers. I have eliminated the PSU, was using a 550w while waiting for the one listed below and encountering the same issue. I eliminated the VGA, I double checked using the integrated VGA on the Mobo and similar problem occurred. I have reformatted after eliminating those possible hardware causes and do not have those dumps, but I will include the 2 new dumps since reformatting.

I did run the MDSched and got 1 error. I discovered that 1 of the 2 sticks of ram was bad. I have 1 stick running the system 2gig and still getting the BSOD's. I have RMA (RAM) replacement on the way.

I have the dumps and was very much hoping someone could help and tell me the name of the driver file that's malfunctioning, if it is one, and i can then either find a replacement driver or at worst a replacement part.

I am OC'ing the RAM as per instruction from Gskill tech support. That is the only thing OC'd. My CPU temp is running cool between 33c to 41c. I do not plan to do any heavy gaming and using just one VGA.


My hardware is as follows:

ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard - Retail
http://www.newegg.com/Product/Product.aspx?Item=N82E16813131398

AMD Phenom II X4 945 Deneb 3.0GHz 4 x 512KB L2 Cache 6MB L3 Cache Socket AM3 95W Quad-Core Processor - Retail
http://www.newegg.com/Product/Product.aspx?Item=N82E16819103696

Western Digital Caviar Blue WD5000AAKS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
http://www.newegg.com/Product/Product.aspx?Item=N82E16822136073

G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Dual Channel Kit Desktop Memory Model F3-12800CL9D-4GBNQ - Retail
http://www.newegg.com/Product/Product.aspx?Item=N82E16820231193

XFX HD485XZDFC Radeon HD 4850 1 GB DDR3 PCI-E 2.0 Video Card
[ame="http://www.amazon.com/XFX-HD485XZDFC-Radeon-PCI-E-Video/dp/B001WAKDOU"]http://www.amazon.com/XFX-HD485XZDFC-Radeon-PCI-E-Video/dp/B001WAKDOU[/ame]

Corsair CMPSU-650TX 650-Watt TX Series 80 Plus Certified Power Supply compatible with Intel Core i7 and Core i5
http://www.newegg.com/Product/Product.aspx?Item=N82E16817139005[ame="http://www.amazon.com/gp/product/B000X24ISU/ref=ox_ya_oh_product"][/ame]

attached are the two dumps, all in one zip, so if anyone can help it would be much appreciated.

 

[Fishdoc]

Also, when I do power up, I noticed a slight flicker in the welcome screen before going to the desktop. My first guess before trouble shooting was the VGA. I have read most thread in regards to the BSOD's on here and MS tech support site as well.

Thanks, Tony

 

[H2SO4]

Both crashes occurred in low-level memory handling routines, but then since you're overclocking and mdsched already reported errors that is not surprising.

I'm not sure how a company can provide instructions to "overclock" their stuff. Surely there are some legal issues there. It would be like BMW supplying new owners with instructions as to how to disable the redline rev limiter.

 

[Fishdoc]

I am not sure what you mean, low-level memory handling routines? The board is capable of handling DDR3 1600 RAM. I talked to both ASUS and GSkill about the timings etc, the BIOS has auto detect or manual which I used the later to set the timmings to the RAM and tweak the voltage. The ASUS manul has the RAM as being supported by the board. Are you saying the crashes are direct result of the RAM with both those dumps? Should I set the bios to Auto Detect or? I seen others OC their with no reported problems. I am doing as much research as I can to help fix this. I have been using Win 7 RC on two (HTPC and the Wife's) newly built machines with no problems.

 

[H2SO4]

If you want a stable system, my suggestion is to stay away from overclocking. To put it another way, troubleshooting crashes while components of the system remain overclocked is almost entirely pointless because it's virtually impossible to rule out the overclocking as the cause of the crash.

"Low-level memory handling routines" = those portions of the OS which are responsible for dealing with physical memory and the translation between the physical and virtual memory references. In both instances, your machine crashed in parts of the OS which work with memory.

Are you saying the crashes are direct result of the RAM with both those dumps?

No, I cannot be certain of that because minidumps do not offer information on that level. However, the fact that MDSCHED has found a problem can be considered authoritative.

Should I set the bios to Auto Detect or? I seen others OC their with no reported problems.

Yes, "auto" (without overclocking) would be my recommendation.

 

[Fishdoc]

Ok, will do. I am going to set it to Auto, but will that mean the RAM will not perform at the 1600 speeds?

 

[H2SO4]

Ok, will do. I am going to set it to Auto, but will that mean the RAM will not perform at the 1600 speeds?

I had a quick look at the 'board specs and it seems to indicate that 1600 is an "OC" speed (1066 is tops otherwise). I don't know whether that means the board will limit the multiplier it uses on "auto" settings to 2x533=1066, or whether it'll go to 1600/1800 if it feels brave. Sorry, it's outside my area.

Hopefully one of the "hardware" section regulars will stop by and have a look, or you might want to start a thread over there solely focused on memory speed settings for your hardware.

 

[Fishdoc]

I did set it to auto for now and will keep my dumps handy and do as you suggested (post in the hardware section). Thanks for your help, I appreciate it.

 

[Fishdoc]

I have not had any BSOD's (knock on wood) since yesterday after changing the memory timings to (auto). I should receive the 2 sticks of RMA ram tomorrow. Along with changing the bios (auto) I did update the audio driver from the makers (VIA) website to the latest driver.

I do notice a slight flicker when the OS is loading. I hope my Win7 Pro upgrades go smoother than my new build did.

 

[Fishdoc]

Update: I received my new (RMA) RAM yesterday, after installing the new RAM. I could not get the monitor to boot up, I looked at the card and seen two red lights flashing. I reseated the card and it booted up, but then it crashed. I am now in the process of RMA the VGA and ordered a new card. I am hoping that was the problem and should find out this Monday. I am now running the integrated VGA with no problems. I ran memory test on the current ram and all is well.

 

[H2SO4]

Update: I received my new (RMA) RAM yesterday, after installing the new RAM. I could not get the monitor to boot up, I looked at the card and seen two red lights flashing. I reseated the card and it booted up, but then it crashed. I am now in the process of RMA the VGA and ordered a new card. I am hoping that was the problem and should find out this Monday. I am now running the integrated VGA with no problems. I ran memory test on the current ram and all is well.

Good luck. It certainly sounds like you're experiencing more than your fair share of the downside of self-building a PC

 

[Fishdoc]

Latest Update: I RMAed the RAM and XFX vga and got a different graphics card and new RAM. I have the 5770 which is updated in my specs. I have been receiving the typical ATIKMDAG errors on and off, about 9 in the last 8 days. They all occurred just normal surfing the next. They show up in the event viewer as warnings. I did some research (even posted in the graphics card section of these forums) but there is no clear answer to a solid solution. I figured it is just a buggy driver and hopefully with the next driver it will be resolved.

Today I was checking the event viewer and seen a critical in there, the Kernel-Power eventID 41. Here is the mini-dump can someone take a look a give me a clue as to what might be causing this problem. I am starting to wonder if it is not the Mobo that is faulty. I have all the latest drivers and BIOS for the hardware. I did not receive a Kernel-Power for 17days. I thought I was out of the woods and the problem had been resolved.
Thanks for your help once again. Tony

 

[H2SO4]

Latest Update: I RMAed the RAM and XFX vga and got a different graphics card and new RAM. I have the 5770 which is updated in my specs. I have been receiving the typical ATIKMDAG errors on and off, about 9 in the last 8 days. They all occurred just normal surfing the next. They show up in the event viewer as warnings. I did some research (even posted in the graphics card section of these forums) but there is no clear answer to a solid solution. I figured it is just a buggy driver and hopefully with the next driver it will be resolved.

Today I was checking the event viewer and seen a critical in there, the Kernel-Power eventID 41. Here is the mini-dump can someone take a look a give me a clue as to what might be causing this problem. I am starting to wonder if it is not the Mobo that is faulty. I have all the latest drivers and BIOS for the hardware. I did not receive a Kernel-Power for 17days. I thought I was out of the woods and the problem had been resolved.
Thanks for your help once again. Tony

You uploaded a zipped-up shortcut to a minidump

 

[Fishdoc]

Bummer, I already did a registry clean and the mini dump is gone. Hopefully it was an isolated incident and will not happen again. Next time I will make sure it is the actual mini-dump....

 

[Fishdoc]

Here is my latest crash, can someone take a look when they get time, thanks.
I was playing Dungeons and Dragons online and had ventrilo running during the crash.

 

[Fishdoc]

Was hoping someone had chance to check minidump and let me know what may be the problem.

 

[Fishdoc]

Here is the 2 latest dumps, same as above dump, playing DDO and Vent.

 

[zigzag3143]

Here is the 2 latest dumps, same as above dump, playing DDO and Vent.

Well fishdoc both of these dmps were caused by hardware. Nothing in eaither points to a specific piece of hardware.

I would
remove all the hardware you can just leave mobo, mouse,keyboaard.
dl memtestx86 and run i overnight
run a system file check
type cmd in search>right click and run as admin>sfc /scannow

Hope this helps

Ken J+

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\121709-15428-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
[B]Windows 7 Kernel Version 7600 MP (4 procs) Free x64[/B]
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e17000 PsLoadedModuleList = 0xfffff800`03054e50
Debug session time: Thu Dec 17 21:35:46.850 2009 (GMT-5)
System Uptime: 0 days 0:00:07.146
Loading Kernel Symbols
...................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[B]Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004d2f038, 0, 0}

Probably caused by : hardware[/B]

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[B]WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004d2f038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.[/B]

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031af6f0 fffff800`030d1a89 : fffffa80`04d2f010 fffffa80`03a04680 fffff8a0`00000013 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031afc10 fffff800`02fb3547 : fffffa80`04d2f010 fffff800`0302c5f8 fffffa80`03a04680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031afc40 fffff800`02f1bb95 : fffff800`0308e360 fffffa80`048be828 fffffa80`048be820 fffffa80`03a04680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031afc80 fffff800`02e96161 : fffff880`00c30e00 fffff800`02f1bb70 fffffa80`03a04680 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031afcb0 fffff800`0312c166 : 3024948d`48000002 fffffa80`03a04680 00000000`00000080 fffffa80`039ed040 : nt!ExpWorkerThread+0x111
fffff880`031afd40 fffff800`02e67486 : fffff880`02f63180 fffffa80`03a04680 fffff880`02f6dfc0 fc3b41ff`fe9317e8 : nt!PspSystemThreadStartup+0x5a
fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`031af210 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

 

[Fishdoc]

Thanks for the help ZZ, I ran the Memtest with no errors. I am starting to think it is my ATI card. I went and uninstalled the drivers and used driver sweep in Safe mode and reinstalled the latest 9.12 hotfix drivers for my card. I got 3 more dump if anyone has a chance to take a look and let me know. I have a RMA set up for the card and probably going to get a Nvidia card. I have Win 7 on 4 PC's and the only one giving me problems is the one with the ATI card.

 

[usasma]

Two STOP 0x124's and a STOP 0x116 - this seems (to me) to point strongly to a problem with the card itself.
Don't worry about the BSOD's until you get the new card in.
Good Luck!