BSOD 0X0000001E after playing Skyrim

[dxv001]

I just installed Skyrim lastnight and then all of a sudden today I got 0x0000001e and also 0x000000a

i thought it might be my video driver so i updated that, didn't work, thought it might be the mouse, uninstalled that, removed the adobe upate, kinda stuck now.
ill attach my dmp files.

 

[dxv001]

ran driver verifier

my system specs
sony vaio vpcee22fx OS windows 7 home premium 64bit CPU amd turion p520 2.29ghz Motherboard N/A Memory 4gb Graphics Card(s) ati mobility radion 4200 Sound Card realtek high de

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[Vir Gnarus]

I see what looks to be a corrupt file system error in one of the crashdumps. Do a CHKDSK /R followed by SFC SCAN (from Windows DVD, not from drive). You may also wanna provide the syslog for us to review. Type "Event viewer" in start menu, then go to Windows logs, right click System, and Save All Events As. Zip up and send over.

Otherwise, turn on Driver Verifier and let it crash a couple more times and provide us those crashdumps (please don't upload in separate files. Pack them in one zip and upload that.).

 

[dxv001]

msinfo

here is the misinfo

 

[koolkat77]

Thanks.

[FONT="Verdana"]Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public[/FONT]

Please uninstall Norton, it's known to cause BSoDs.
Uninstall using the Norton Removal Tool.

Keep Microsoft Security Essentials, its reliable and problem free.

Update your graphics driver to their latest.

[FONT="Verdana"]Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6099, 184.50 KB (188,928 bytes), [COLOR="Red"]4/7/2010 2:43 AM[/COLOR])[/FONT]

Follow this method:

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Download the auto-detect tool for AMD.
   → AMD Driver Autodetect
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.

Get all updates including Service Pack 1:

[FONT="Verdana"]Version	6.1.7600 Build [COLOR="Red"]7600[/COLOR][/FONT]

Please follow suggestions by Vir also.

Good luck

 

[dxv001]

more problems

I tried doing the chkdsk, but now is not what happens is that when the laptop reboots it goes straight to the bsod screen, then tries to reboot and goes back to bsod, ill hit f8 and try and load into safemode, but as thats loading up it just gets stuck and doesnt do anything at all. any suggestions?

 

[dxv001]

also tried upgrading my grahpics driver, but as I get to the install, it won't detect

 

[dxv001]

lates dmp

heres my latest dmp

 

[koolkat77]

Try downloading manually then.
Download AMD Catalyst Drivers 12.8 Vista 64 - FileHippo.com
You should enable Driver Verifier after that.

 

[dxv001]

it's still telling me failed to detect system configuration after i try and install it, what do i do now?

 

[koolkat77]

Hold on to that.
Did you enable verifier?

 

[dxv001]

Yes, i just enabled verifier and rebooted, it cycled through about 3 times always bsod about 2-3 minutes, but now in safe mode, it just bsod for the first time. i've included the file. also, what I have been noticing is that my firefox browser will redirect searches periodically. could that be related?

 

[koolkat77]

Uninstall Daemon Tools = dtsoftbus01.sys

As well as this software and its drivers etc.

Source PxHlpa64.sys Sonic CD/DVD driver (used by many different CD/DVD programs)
pxHelp20.sys programs Go to C:WindowsSystem32drivers and rename PxHlpa64.sys to PxHlpa64.BAK This will break your CD/DVD program, but can easily be renamed after we've finished.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88000c3f324, fffff980089f8e10, 0}

Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]PxHlpa64.sys[/COLOR]
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : [COLOR="red"]dtsoftbus01.sys[/COLOR] ( dtsoftbus01+1324 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffff88000c3f324, The address in the driver's code where the error was detected.
Arg3: fffff980089f8e10, IRP address.
Arg4: 0000000000000000, Status code.

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'athrx' and 'BHDrvx64.sys' overlap

BUGCHECK_STR:  0xc9_23e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e

FAULTING_IP: 
dtsoftbus01+1324
fffff880`00c3f324 4053            push    rbx

FOLLOWUP_IP: 
dtsoftbus01+1324
fffff880`00c3f324 4053            push    rbx

IRP_ADDRESS:  fffff980089f8e10

DEVICE_OBJECT: fffffa8005b53470

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800037003dc to fffff80003276040

STACK_TEXT:  
fffff880`02fee7a8 fffff800`037003dc : 00000000`000000c9 00000000`0000023e fffff880`00c3f324 fffff980`089f8e10 : nt!KeBugCheckEx
fffff880`02fee7b0 fffff800`0370a47a : fffff800`036fe9f0 fffff880`00c3f324 fffff980`089f8e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`02fee7f0 fffff800`0370b34e : 00000000`0000023e 00000000`00000000 fffff980`089f8e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`02fee840 fffff800`0371671f : fffffa80`05fb3620 fffffa80`05ed5b10 fffffa80`05ed5bc8 fffff880`00c43228 : nt!VfErrorReport6+0x6e
fffff880`02fee910 fffff800`03716b63 : fffffa80`05ed5b10 00000000`00000002 fffffa80`05b53470 fffff880`00c3f3f4 : nt!IovpCallDriver2+0x13f
fffff880`02fee970 fffff800`0371cc2e : fffff980`089f8e10 fffff980`089f8e10 00000000`00000002 fffffa80`05b53470 : nt!VfAfterCallDriver+0x353
fffff880`02fee9c0 fffff800`0371bc42 : fffff980`089f8ee0 00000000`00000002 fffffa80`05e82f50 fffffa80`05ed5b10 : nt!IovCallDriver+0x57e
fffff880`02feea20 fffff800`0371cc16 : fffff980`089f8e10 00000000`00000002 fffffa80`05e82e00 fffff800`037183f5 : nt!ViFilterDispatchGeneric+0x62
fffff880`02feea50 fffff880`011f44d5 : fffff980`089f8f28 fffffa80`05e83180 fffff980`089f8e10 fffffa80`05e8dc50 : nt!IovCallDriver+0x566
fffff880`02feeab0 fffff980`089f8f28 : fffffa80`05e83180 fffff980`089f8e10 fffffa80`05e8dc50 fffffa80`00000020 : PxHlpa64+0x34d5
fffff880`02feeab8 fffffa80`05e83180 : fffff980`089f8e10 fffffa80`05e8dc50 fffffa80`00000020 fffffa80`00000001 : 0xfffff980`089f8f28
fffff880`02feeac0 fffff980`089f8e10 : fffffa80`05e8dc50 fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 : 0xfffffa80`05e83180
fffff880`02feeac8 fffffa80`05e8dc50 : fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 00000000`00000000 : 0xfffff980`089f8e10
fffff880`02feead0 fffffa80`00000020 : fffffa80`00000001 fffffa80`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`05e8dc50
fffff880`02feead8 fffffa80`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffff880`02feed20 : 0xfffffa80`00000020
fffff880`02feeae0 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffff880`02feed20 00000000`00000000 : 0xfffffa80`00000001
fffff880`02feeae8 00000000`00000000 : 00000000`00000000 fffff880`02feed20 00000000`00000000 fffffa80`05e8f380 : 0xfffffa80`00000000


STACK_COMMAND:  .bugcheck ; kb

SYMBOL_NAME:  dtsoftbus01+1324

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dtsoftbus01

IMAGE_NAME:  dtsoftbus01.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f10358a

FAILURE_BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

BUCKET_ID:  X64_0xc9_23e_VRF_dtsoftbus01+1324

Followup: MachineOwner
---------

1: kd> lmvm dtsoftbus01
start             end                 module name
fffff880`00c3e000 fffff880`00c87000   dtsoftbus01 T (no symbols)           
    Loaded symbol image file: dtsoftbus01.sys
    Image path: \SystemRoot\system32\DRIVERS\dtsoftbus01.sys
    Image name: dtsoftbus01.sys
    Timestamp:        Fri Jan 13 19:45:46 2012 (4F10358A)
    CheckSum:         00046D1E
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Keep verifier enabled for 36 hours and give us all the dumps you get with them

 

[dxv001]

Thank you, after removing daemon tools and changing the file name of PxHlpa64.sys to PxHlpa64.BAK, it seems to be working now. but ill keep verifier enabled. should i change the file name back and also should i try and install the amd catalyst now?

 

[koolkat77]

Yup..go ahead

 

[Vir Gnarus]

Hi, has this been resolved? If so, you may wanna mark it as such for future reference. Thanks!