BSOD 0x00000050 Not sure what the problem is

[itsudemoai]

Recently, my mom's laptop has been getting a BSOD on startup. Whenever I turn the laptop on, it goes to the BSOD and restarts. I can't even get into safe mode. I ran a memory test, but it said there were no problems found. Here's essentially what I see on the BSOD:


STOP: 0x00000050 (0xFFFFFA7FFAED256A, 0X0000000000000000, 0XFFFFF88001BBF301, 0X00000000000000007)

fbfmon.sys - Address FFFFF88001BBF301 base at FFFFF88001BBA000, DatestAmp 4cecddf1

I don't know too much about the laptop, aside from the fact that it is a Lenovo. If you need any more information, I'd be glad to give it to you, as long as you tell me what you need and how to get it.
Thanks.

 

[VistaKing]

itsudemoai

Welcome to SevenForums


Take a look at the link below to start

:ar: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Looking at your

fbfmon.sys that belongs to lenovo eeboot optimizer

Either uninstall it or update it.

 

[itsudemoai]

I'm sorry, I'm not very good with this. How do I go about doing that? I can't access my desktop or anything like that, even in safe mode. I saw the page with the diagnostics tool, but I'm not quite sure how to use it, as I can't really do much.

 

[VistaKing]

What happens when you try to get onto Safe Mode ?

 

[itsudemoai]

When I try, it brings me to the same BSOD. There isn't much of a difference when I try safe mode. Does that mean it's some kind of hardware issue?

 

[VistaKing]

Do you have a USB flash drive ?

 

[itsudemoai]

Yes I do. I'm using a different laptop right now, so what should I do with the USB drive?

 

[VistaKing]

   Warning

You will need a

USB FLASH DRIVE

   Tip

Download the Tool from a non infected PC

Farbar Recovery Scan Tool

Choose one that goes with your OS bit version . Save the file to a USB Flash drive

32-bit Version OS :ar: Farbar Recovery Scan Tool

64-Bit Version OS :ar: Farbar Recovery Scan Tool x64

   Note

Click the rb: button and right-click Computer .Select Properties . Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

Plug the flash drive into the infected PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select Repair Your Computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:

• Startup Repair

• System Restore

• Windows Complete PC Restore

• Windows Memory Diagnostic Tool

• Command Prompt

Select Command Prompt

In the command window type X:\FRST.exe (for x64 bit version type X:\FRST64.exe) and press Enter

   Note

Replace letter X with the drive letter of your flash drive.

   Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file

Upload the FRST.txt file

   Note

FRST.txt file will be inside the root of the USB Flash Drive

How To Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

 

[itsudemoai]

Thanks, I'll give this a try. Just one more thing, though. Is there a way to tell whether the laptop is a 32 or 64 bit? My mom says she isn't sure which it is, either.

 

[VistaKing]

Do you know the model of the laptop ? Most of the laptops are 64-bit

 

[itsudemoai]

I think it's a Lenovo V570.

 

[VistaKing]

Its a 64-bit OS .

 

[itsudemoai]

Okay I got to the part where I found out the letter for the USB drive, but when I tried the command given, it said 'G:\FRST.exe' is not recognized as an internal or external command, operable program or batch file. What did I do wrong? Sorry...

Edit: nevermind, I must have glanced over the part where I needed to add the 64. Again, sorry.

 

[VistaKing]

Where you at right now ?

 

[itsudemoai]

Okay, I attached the text file.

 

[VistaKing]

On a working PC . Insert the USB flash drive . Open Notepad . Paste the highlighted text below


start
LastRegBack: 2013-08-15 14:48
end


Click File > Save As

File Name: Fixlist.txt

Location : USB Flash drive ( Drive G: )

Save as type : All Files

Click the Save button.


Close Notepad.

Insert the USB Flash drive onto the Lenovo Laptop . Launch FRST64.exe again from the System Recovery

Click on the FIX button. Once its done restart the PC and see if you could log in.

 

[itsudemoai]

I did all that, and no luck. I still got the BSOD.

 

[VistaKing]

Can you give me more info ? What is the error code does it show what .sys file is causing the BSOD ?

 

[itsudemoai]

This time it says this:

Stop: 0x00000050 (0xFFFFFA7FFAE6B56A, 0x0000000000000000, 0xFFFFF880017CC301, 0x0000000000000007)

fbfmon.sys - Address FFFFF880017CC301 base at FFFFF880017C7000, DateStamp 4cecddf1

I hope this is what you needed.

 

[VistaKing]

Its the samething as before .