BSOD 0x000000d1 usually watching video

[jively]

Hi,

I started getting a new BSOD on Monday. It crashed 2 or 3 times Monday, and 2 or 3 times Tuesday. I tried Dell tech support, and we tried a system restore to Friday. The most recent program installed was Spotify. After the system restore Spotify was not working so I uninstalled it. After coming back up, I had additional crashes today.

Most of the crashes happen when I am watching a video, like on Yahoo! Finance. I'm not sure if they are Flash videos or otherwise. I am using IE 9. However, some of the BSOD's happend when I was not watching a video.

It says it is 0x000000d1, DRIVER_IRQL_NOT_LESS_OR_EQUAL, and the file is ELK62x64.sys, I'm not sure what that file is; I can't seem to find it on my hard drive or get any good search results.

I've attached the SF_Diagnostic_Tool data.

Thanks so much for any assistance!

-Tom

 

[koolkat77]

Welcome to Seven Forums.

Please update this driver :ar: Intel 82577LM Gigabit NIC

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

• How to Clean Left Over Driver Files with Driver Sweeper

:ar: Driver Reference Table - e1k62x64.sys

[FONT="Lucida Console"]*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {90, 2, 1, fffff88004685353}

*** WARNING: Unable to verify timestamp for e1k62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
Probably caused by : e1k62x64.sys ( e1k62x64+1b353 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000090, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff88004685353, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c30e0
GetUlongFromAddress: unable to read from fffff800030c3198
 0000000000000090 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
e1k62x64+1b353
fffff880`04685353 48899090000000  mov     qword ptr [rax+90h],rdx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88002b24850 -- (.trap 0xfffff88002b24850)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8006b23750
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88004685353 rsp=fffff88002b249e0 rbp=0000000000000159
 r8=fffffa80081ce270  r9=0000000000000000 r10=fffffa80067e08c0
r11=000000000000fffb r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
e1k62x64+0x1b353:
fffff880`04685353 48899090000000  mov     qword ptr [rax+90h],rdx ds:00000000`00000090=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e8ab69 to fffff80002e8b600

STACK_TEXT:  
fffff880`02b24708 fffff800`02e8ab69 : 00000000`0000000a 00000000`00000090 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`02b24710 fffff800`02e897e0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02b24850 fffff880`04685353 : fffffa80`06bf7550 fffffa80`06f0b140 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff880`02b249e0 fffffa80`06bf7550 : fffffa80`06f0b140 00000000`00000000 00000000`00000000 00000000`00000000 : e1k62x64+0x1b353
fffff880`02b249e8 fffffa80`06f0b140 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`0468d445 : 0xfffffa80`06bf7550
fffff880`02b249f0 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff880`0468d445 fffffa80`00000000 : 0xfffffa80`06f0b140


STACK_COMMAND:  kb

FOLLOWUP_IP: 
e1k62x64+1b353
fffff880`04685353 48899090000000  mov     qword ptr [rax+90h],rdx

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  e1k62x64+1b353

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: e1k62x64

IMAGE_NAME:  e1k62x64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bbae4c3

FAILURE_BUCKET_ID:  X64_0xD1_e1k62x64+1b353

BUCKET_ID:  X64_0xD1_e1k62x64+1b353

Followup: MachineOwner
---------

0: kd> lmvm e1k62x64
start             end                 module name
fffff880`0466a000 fffff880`046b6000   e1k62x64 T (no symbols)           
    Loaded symbol image file: e1k62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1k62x64.sys
    Image name: e1k62x64.sys
    Timestamp:        Tue Apr 06 13:37:39 2010 (4BBAE4C3)
    CheckSum:         0004DF61
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4[/FONT]

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Perform a System File Check to check the integrity of all protected Windows 7:

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4. Type

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