BSOD 0x00000101 while web browsing, usually when watching videos

[mcha108]

Hi,

Over the last couple days my laptop has been crashing randomly almost always when I am watching a video of some kind on firefox. I havent installed any new hardware drivers or programs. The computer freezes and up pops the BSOD "A clock interrupt was not received etc". Possibly related the Catalyst Control Center for my video card says it has encountered an error on startup.

My computer specs are:
Alienware M15x
Windows 7 home premium 64bit
Intel Core i7 CPU Q740 @ 1.73 GHz
ATI Mobility Radeon HD 5850

Any help would be appreciated!

 

[zigzag3143]

Hi,

Over the last couple days my laptop has been crashing randomly almost always when I am watching a video of some kind on firefox. I havent installed any new hardware drivers or programs. The computer freezes and up pops the BSOD "A clock interrupt was not received etc". Possibly related the Catalyst Control Center for my video card says it has encountered an error on startup.

My computer specs are:
Alienware M15x
Windows 7 home premium 64bit
Intel Core i7 CPU Q740 @ 1.73 GHz
ATI Mobility Radeon HD 5850

Any help would be appreciated!

No dmp in upload try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.