BSOD 0x00000116 / Random Desktop Freezing

[ardennnnn]

Hi,

I have had this problem for a while now and i have checked forums / different sites to try and solve this problem but none so far have worked.

This involves uninstalling / reinstalling graphic card drivers. Graphics card tests. Hard Drive tests. The motherboard / RAM and CPU are a few months old and it was doing it on my old motherboard / RAM / CPU.

When i have tried to update / reinstalling graphic card drivers it would go to a BSOD and each time i would get the 0x00000116 error code, this seems to be a driver problem but im guessing it is more than that?

There also seems to be some problems with Atheros Wireless LAN device driver at times, the latest one should be installed.

Lastly my pc will random freeze for about 30 seconds to 2 minutes sometimes and now and again it will reboot, which i think is due to a graphics issue.

Any help on this matter would be grateful. If i have missed anything let me know.

Phil

 

[essenbe]

I find much as you suspected

lmvm athrx
start             end                 module name
fffff880`04a7c000 fffff880`04bf9000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        [COLOR=red]Mon Oct 05 11:33:57 2009[/COLOR] (4ACA1FF5) CheckSum:         0017C3B2
    ImageSize:        0017D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Atheros network adapter driver. I would think your motherboard's web site has more recent drivers than 2009. Please check and download newer drivers.

 lmvm  nvlddmkm
start             end                 module name
fffff880`0f0f5000 fffff880`0fd83000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jul 02 12:42:02 2014 (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which of course your Nvidia drivers.

Please download a more recent WHQL driver or if this is the most recent driver, try one a little older. Please follow this guide for uninstalling the current ones and installing the newer ones http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Please use a temp monitoring program for monitoring the CPU and GPU temps at all times. If you need one I can suggest some. The 400 cards are notorious for high temps.

Also please open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please let us know if any of these suggestions help at all.

 

[ardennnnn]

Hi,

Thanks for the fast reply.

I have just run the sfc / scannow and has come up with Windows Resource Protection did not find any integrity violations. So that part is ok.

I have also updated my LAN driver for my network card now.

I have just installed Open Hardware Monitor. I have attached a report now if you want to have a look at it. If you have a preferred one you would like me to use, let me know.

I have gone have downloaded Nvidia Driver 337.68 and that installed ok this time. I have had in the past on the screen where the display picture colours go all weird, i don't want to replace it just yet, incase that is not the cause.

I have attached another DM Log with updated drivers.

Until the problem happens again i can't let you know or supply a new BSOD report.

 

[essenbe]

Thanks for letting me know. Just see if it works. I hope you went by the tutorial for installing the Graphics driver. That will give you the cleanest install I think we can get and not have any unnecessary drivers to confuse the situation.

 

[ardennnnn]

Hi,

Have had no problems until today, was browsing the internet and it just went to a black screen and had to reboot the pc, there was no bluescreen or any message. It had been doing this before - any suggestions or anyway for me to get a log so you can see what caused this?

 

[essenbe]

The text file of hardware monitor appears to not be reading things correctly, please post a screenshot here on Seven Forums of it open http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

also please run http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html again and post it here.

 

[ardennnnn]

Hi,

Please see attached the Hardware Monitor screen shots and the BSOD file.

 

[essenbe]

I can't find it on the screenshots, but would you go into bios and give me the values of the +12V, +5V and the +3.3V please? Also, what manufacturer and model of PSU do you have? It is not listed in your system specs.

There are no new dump files listed. You may look in event viewer and see what you see. Click the start button, type event viewer, click on the entry that appears, go to windows logs and then to system and see if you see any red entries for that time. The symptoms you describe seem to be the graphics again though.

 

[ardennnnn]

Hi,

+12V - 11.880
+5V - 5.160
+3V - 3.403

My PSU is - OCZ GameXStream 850W PSU.

I could not see any red entries for when i had the black screen.

 

[essenbe]

OK, thanks. Those are within specs.

 

[essenbe]

Also, no new dump files. Check and be sure your computer is set up to create small memory dumps #6 in this http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Send a new file upload if you have another BSOD.

 

[ardennnnn]

Hi,

Since my last post, i have had 2 more BSOD. Report attached.

Also i have had a couple of random black screens and restarts, one time it loaded and the picture was all fuzzy (like this was caused by the graphics card), sorry i don't have a picture of it.

 

[essenbe]

Hi ardennnnn, I was hoping it was fixed for you. The last 2 dump files list much of the same. The one on 9-3 lists a generic Hardware error but does not give any indications of which piece of hardware it is. The one from today lists what you expected.

lmvm nvlddmkm
start             end                 module name
fffff880`0f0a1000 fffff880`0fd05000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 18:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try downloading a different WHQL driver and use these instructions to install it, it will also tell you where to download it from http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

You mentioned that you had this same problem on your old machine. Can you tell me what hardware came from your old machine to this one please?

 

[ardennnnn]

Hi,

I will download a earlier version and install and let you know what happens.

From my previous machine i kept the PSU, Graphics Card and Hard Drive

 

[essenbe]

Please go here WD Support / Downloads / SATA & SAS / WD Black and download Western Digital's diagnostic program for DOS. The instructions are below the download link, including a kink to how to create a bootable USB drive. Boot from thr USB drive and rub the long and the short tests.

Also run http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark-6.html .Watch your Video Card Temps carefully. Your temps will go up very high, very rapidly. You have to have a program to monitor them closely. The program recommends Speedfan, which I don't. Unless you have a program that will do a good job and give you real time information, try MSI Afterburner. (MSI Afterburner)

From your description, your problem will be with one of the three pieces you brought over from the old rig.

What brand and Model is your PSU?

 

[ardennnnn]

Hi,

My PSU is - OCZ GameXStream 850W PSU.

I had done a different WD Hard Drive last week and could not find any errors or problems.

I have run the Fur Mark test and could see not any problems. On MSI Afterburner at the 10:43 mark it seems to have taken a dip. See picture attached.

 

[essenbe]

ardennnnn, If you will notice, your GPU temps were at 92C in the image above. Your card runs hot by nature, but 92C is way too hot, for me. The card can probably withstand that temp without damage, but I would suggest using the custom fan profile and turning the fan up. I believe at the 92C mark, your fan was running at 78%. It should be running 100% before it gets that hot. You don't list in your system specs which case you have, but if possible I would add another fan to bring fresh air in to the case to help with temps. If you can, have it blowing right on the card.

Now, having said that, I would not believe anything you do in real life will ever run your card that hard, but it does need some extra cooling. You may also note that according to AnandTech (AnandTech | NVIDIA's GeForce GTX 465: Cheaper Isn?t Always Better) during Furmark, your card can pull 412 watts of power.

I don't know what hard drive test you did, but the one I recommended is the diagnostic test made by your hard drive Manufacturer. It seems logical to me that if you were having this same problem in another computer before you built this one, what you brought over from the old computer is where the problem is most likely to be. The one thing we can't test is the PSU. We can test it, but it is very hard to get an accurate test when it is under heavy load. It could also possibly a piece of software you have installed that is causing your problem, though. But, I think I would opt for a hardware problem.

Please go into BIOS and give me the readings for your +12V, +5V and +3.3V