Random BSOD 0x00000116 dxgkrnl.sys

[nzoomed]

Im getting random BSOD messages when using this computer, after looking at bluescreenview, its had this happen a few times as far back as 2017, but ive never noticed them before.

I suspect its a graphics driver issue, or perhaps directX, this is a low profile intel atom D525 based system and uses an nvidia ION graphics chipset.
Make is an Acer Veirton N282G
Graphics driver version is dated 03/02/2015 version 9.18.13.4144 im going to try and download a later version if possible, but wont know if this has fixed it for a few hours as its intermittent.


Any help would be great thanks

 

[philc43]

Is there any possibility your laptop is overheating? Are air vents blocked or fans dusty? 0x116 errors are usually related to graphics hardware or drivers so let's see if your driver update has any effect.

 

[zbook]

See posting instructions > DM log collector

 

[nzoomed]

Is there any possibility your laptop is overheating? Are air vents blocked or fans dusty? 0x116 errors are usually related to graphics hardware or drivers so let's see if your driver update has any effect.

Will know hopefully soon if the driver update fixed it from NVIDIA.
It did cross my mind about overheating, but i cleaned out the dust of it fairly recently, as there was a bit in the fan. It is in a cubpoard, but I often leave the door open when using it. Its not actually a laptop, but a slimline desktop machine.

See posting instructions > DM log collector

I thought thats what i had done.

 

[zbook]

When the DM log collector is run it should collect multiple computer files for the troubleshooting:
msinfo32, dxdiag, drivers, hosts, install, uninstall, event viewer log files, mini dumps, startup, etc.
The posted zip only had mini dumps and did not have the files used in the troubleshooting.

 

[nzoomed]

When the DM log collector is run it should collect multiple computer files for the troubleshooting:
msinfo32, dxdiag, drivers, hosts, install, uninstall, event viewer log files, mini dumps, startup, etc.
The posted zip only had mini dumps and did not have the files used in the troubleshooting.

OK, thats weird, as its the only file it left behind and I do agree it was rather small in size.

 

[zbook]

Run the DM log collector and post a zip into this thread:
https://www.sevenforums.com/dl/dm%20log%20collector.exe

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

 

[nzoomed]

Run the DM log collector and post a zip into this thread:
https://www.sevenforums.com/dl/dm log collector.exe

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

Thats exactly what i did, but the zip only contains the memory dumps for some reason.

 

[zbook]

Open administrative command prompt and copy and paste:

md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform

Use z7ip > post into the thread

 

[nzoomed]

Sorry for the wait,
Ive attached everything i collected after running the command in command prompt.