Solved BSOD 0x10e while watching Youtube vid, but laptop is recently unstable

[tom982]

Hi RJtheShadow,

Very odd indeed. If the drive doesn't have ready boost enabled, then I would recommend stopping the Superfetch service whilst we troubleshoot this issue:


Start, stop, pause, resume, or restart a service: Management Services


Tom

 

[RJtheShadow]

Alright, I stopped by navigating through Start->Computer->Manage->Services and Applications->Services
Right clicked and pressed Stop.
(freely translated from Dutch)

Is this service responsible for managing Ready Boost? Because, if that's all it does, I don't mind not having it started automatically, as it seems to be configured to now.

 

[RJtheShadow]

Whilst playing Planetside 2, I've ended up getting another Bluescreen.
Not sure what other information I could provide. I hadn't plugged in my External Hard Drive that session.
Dump should be below.

 

[Northernsoul55]

Hi,

Your Nividia drivers got updated today and caused the BSOD:

nvlddmkm nvlddmkm.sys Fri Mar 15 01:37:00 2013

You need to :ar: roll back the driver to the previous one.

Also I noticed this driver is still on your system, can you
confirm if its updated?:

Driver: xusb21.sys
Refers to: XBox USB wireless controller
BSOD issues in Win7 with 2009 driver (found in mid-2012)
Web-site: :ar: Software Downloads | Microsoft Hardware

cheers

Dave

 

[RJtheShadow]

Hold on a second, how is that possible? I rolled it back to 306.23 per instructions and haven't touched it since! The programs list in CCleaner even lists it as that update. I've done the whole seperate driver removing procedure by the letter. :/
Driver Fusion & Driver Sweeper.

Yes, I uninstalled it and re-installed it to version 1.2 a week or so ago as per instructions. 1.2 Seems to be the latest version. Oddly enough, I haven't plugged in the Wireless Receiver all day since I don't plan to use it with Planetside 2. (tried that monday, it's just not comfortable to use with it)

 

[Northernsoul55]

Hi,

Yes I agree, you did have 306.23 installed as I saw it so your not going Mad!

Maybe Windows Update? Or do you have Nividia Update Service set to automatically update?

cheers

Dave

 

[RJtheShadow]

I just checked my preferences. I first glanced at the Preferences tab. There doesn't seem to be an option for it, only for Programs and Game-profiles.
In the Updates tab, 306.23 is listed as the installed update and 314.22 as available update.
For a moment, I had misread that as the actual installed update and felt as if I actually was going mad.

Yes, it seems I had auto-update still enabled for Windows Update. Silly me, I disable it on the computers I use at work (not the ones I manage for others, just the ones I continunously work with) but forget to do so on those of my own.
It seems there's one ready to be installed as well, looking at my shutdown button. I'll take a glance at what it's going to install.

Though, it didn't automatically install Graphic Card updates in the past through Windows Update, I've known this by experience. I've rolled back and held on to 306.23 before in the far past.

 

[tom982]

Alright, I stopped by navigating through Start->Computer->Manage->Services and Applications->Services
Right clicked and pressed Stop.
(freely translated from Dutch)

Is this service responsible for managing Ready Boost? Because, if that's all it does, I don't mind not having it started automatically, as it seems to be configured to now.

It does a few other things as well but it isn't essential to have it enabled. If you want to read more about it then there's a short paragraph on Wikipedia: Windows Vista I/O technologies - Wikipedia, the free encyclopedia


I'm not saying we disable this service permanently, as it has a wide range of benefits, more that we should disable it for a short period of time to see whether this fixes the problem. When we have pinpointed the cause, we can work on a solution!


Tom

 

[RJtheShadow]

A few hours or so later, Planetside 2 had run stuck again without a BSOD. So the setting may have been reset after I rebooted. Not sure the following BSOD was related to it.
Should I try disabling it again?

 

[tom982]

Yeah stop the service and change the start type to Disabled. That'll stop this from happening again

Can you post the minidump please?


Tom

 

[RJtheShadow]

SuperFetch has been stopped and Disabled from automatically starting.

You can find the dump file in post #43.
I could repost it, but I don't want any sort of automatic detection system to think I'm spamming the forums with my uploads. (as a teen, I've once had a 1-day ban from the Newgrounds forums due to an accident like that)

 

[Northernsoul55]

Hi,

Just scrutinised your logs again and found AVG is causing issues, perhaps with
your network also as TCPIP errors also show:

Driver: [COLOR=red]avgmfx64.sys[/COLOR]
Refers to: AVG Mini-Filter Resident Anti-Virus Shield
Driver: [COLOR=red]avgtdia.sys[/COLOR]
Refers to: AVG TDI Driver
Driver: [COLOR=red]avgidsdrivera.sys[/COLOR]
Refers to: AVG IDS Application Activity Monitor Driver

I would suggest removing AVG, even for testing purposes: :ar: Download tools and utilities | AVG UK
and as an alternative download and install:

Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

:ar: Microsoft Security Essentials - Microsoft Windows

   Tip

Once installed, update and run full system scan

TCPIP error:

1 error : !tcpip (fffff88001663fe7)
fffff88001663fe0  24  01  08  47  10  49  8b *05  00  4c  8b  a8  88  02  00  00 $..G.I...L......

Ensure all networking/wireless adapter drivers are updated.


cheers

Dave

 

[RJtheShadow]

Hunh...

AVG is removed. MSE has long taken it's place. For said driver-related reasons, actually.
What process would you suggest into removing the drivers? The same "rename and reboot, remove if that brings no issues" ? Or use the AVG Removers regardless?

I'll take a gander at my Network drivers. Funny how my memory reminds me now how most of my BSOD's in the past have been happening in online games. Including Rusty Hearts and Gotham City Imposters FTP.

EDIT: Will searching for updates through Device Manager suffice? Or do you recommend any sort of program to update drivers? I know how hated many of those "driver checkers" are.

 

[Northernsoul55]

Ahh..sorry I was looking at your previous dump files, my mistake.
Did not realise it was now uninstalled.

Best run the SF Tool again and post up a fresh log as Tom suggested and we can check.

 

[RJtheShadow]

Yes, just double checked, those drivers are long gone. I've had a hunch AVG had been less and less effective. But that's a matter of taste and whatnot so I'll not clutter this topic with it.

What did you mean again with the SF Tool? I flipped back a few pages and the closest thing I can recall Tom mentioning is the SFC scan. Would you happen to mean that?
Sorry if I am mistaken. Sometimes my mind might fail me.

 

[Northernsoul55]

Sorry, i meant post your logs up, but run the SF Tool so we can see
how your computer looks at present:

:ar: SF Diagnostic Tool

cheers

Dave

 

[RJtheShadow]

Oh right, that one.

It should be uploaded below, though you may have to deal with one problem...
See, I took a quick gander through some of the .txt files, and some things seem to be in Dutch...

So, if you have no translation expert on staff, you can freely ask me what something means in Dutch. I'll gladly translate for you.

You'll also see some old dumps in there. I've received help from a friend before with some BSOD's, and the Laptop ran properly for long enough for me to personally assume that the BSOD's these are related to can be considered solved. I simply keep them for future reference. I hope that such a thing doesn't affect the computer itself in any way? I assumed it didn't.

 

[Northernsoul55]

Ive asked another member to look at your logs.

In the meantime, can you run memtest please:

Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

 

[Arc]

I also think that Memtest is the first one to do here.

STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -db !rdyboost
8 errors : !rdyboost (fffff88001b64d84-fffff88001b64dbc)
fffff88001b64d80  00  4c  8b  ac *c8  70  01  00  00  4c  8b  b4 *36  98  00  00 .L...p...L..6...
fffff88001b64d90  00  41  b8  02 *ec  00  00  48  83  3d  a9  c3 *13  00  ff  74 .A.....H.=.....t
fffff88001b64da0  1a  4c  3b  fe *0c  15  45  84  45  20  75  0f *ab  c9  ff  15 .L;...E.E u.....
fffff88001b64db0  4c  72  01  00 *31  89  05  35  c4  01  00  41 *20  01  00  00 Lr..1..5...A ...

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  STRIDE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE

Followup: memory_corruption
---------

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Update your Ricoh drivers, Ricoh SD/MMC Host Controller and Ricoh xD-Picture Card Controller .... those are seeming to be very old ....

fffff880`05a17000 fffff880`05a6e000   rixdpx64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\rixdpx64.sys
[COLOR=Red]    Image name: rixdpx64.sys
    Timestamp:        Thu Jun 25 13:08:50 2009 [/COLOR](4A43298A)
    CheckSum:         00019F7D
    ImageSize:        00057000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Search for updates in Home | Ricoh Global

Next step, if the memtest comes clean, enable Driver Verifier.

What Dave suggested you earlier, that your BIOS version is A08. Plan to upgrade it to A09, the latest one.

BTW< another thing you should consider. It's running on the factory install over a long time. I'd recommend you to http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

__________________________________________________________________________
BSOD ANALYSIS:

[URL="http://www.carrona.org/bsodindx.html#0x0000001A"]BugCheck 1A[/URL], {41201, fffff68000014140, 7760000203a42847, fffffa800d20f460}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13702 )

Followup: MachineOwner
---------------------------------------------------------------------------------------
[URL="http://www.carrona.org/bsodindx.html#0x00000050"]BugCheck 50[/URL], {ffffd400b64999ef, 0, fffff88001b64d81, 7}


Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

 

[RJtheShadow]

Alright, once I get home I'll get started on that as soon as possible.

When talking about Bloatware, what pieces of software that are installed would you consider as such? I can imagine a few of the Alienware programs being Bloatware, but the one in particular that controls my keyboard lighting is something I've come to very much rely on. Especially since I tend to be in the dark.