Solved BSOD 6.1.7601.2.1.0.768.3 2057 after startup

[bruceinberks]

Hello, I hope you can help. My 3 month old Dell goes to blue screen soon after startup. The only program to (visibly) open at start up is Skype. I've checked for viruses and followed your instructions to get to this stage.
Thanks, Bruce

 

[Arc]

It is caused by Symantec Endpoint Driver.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff800033e1058, 0, fffff88016736d83, 0}

*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

[COLOR=Red]Could not read faulting driver name
Probably caused by : SRTSPL64.SYS [/COLOR]( SRTSPL64+27d83 )

Followup: MachineOwner
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Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials - Microsoft Windows.

Let us know the results.

 

[bruceinberks]

Hello Arc,
Thanks for the quick response.
Norton's product said I could not uninstall until Symantec was uninstalled (via Add/Remove Programs). When I tried this, I gotr the message that;
The Windows Installer Service Could not be accessed. (I'm currently in Safe Mode as the laptop won't run any other way...)
Seems odd for a basic part of Windows...
What do you think?

 

[bruceinberks]

I'm fiddling and notice that the Windows Installer Service cannot be accessed in safe mode. I gues I need to prevent Symantec running upon normal startup...

 

[Arc]

Bruce, if you dont uninstall Symentec, you cannot get rid of the crashes. So you need to do it.

Let us know .... cannot you boot into normal mode?

 

[bruceinberks]

Still stuck

Hi, the system crashes before Symantec can be uninstalled through Windows. Can I uninstall from the command prompt?

 

[Arc]

First you stop Symentec form system trey.... or from task manager.

When it is totally inactive, uninstall it. You can do it both in normal mode and safe mode.

 

[bruceinberks]

Hi Arc,
I was able to Disable Symantec from running through Task Manager in Safe Mode then I had time once restarted in Normal mode to uninstall, run the Norton Removal Tool and reset to Microsoft Essentials.

Thanks so much for your wise assistance on what turned out to be a single line error but I would not have found it without your help.
Have a great week ahead,
Bruce

 

[Arc]

Bruce, nice to know that have done it.
if there is any further problem, let us know.

 

[Chetan Savade]

Hi,

Could you please confirm which SEP version you were using?

Check this article for more details.

Blue screen error in Windows 7 or Windows Vista after installing Symantec Endpoint Protection version 11 RU5 Application and Device Control

http://www.symantec.com/docs/TECH96600

 

[Mithun Sanghavi]

Hello,

What version of SEP are you running on the Machine?

Check this Thread:

https://www-secure.symantec.com/connect/forums/windows-vista-blue-screeen-sep-srtspl64sys

https://www-secure.symantec.com/connect/forums/0x00000050-srtspl64sys-restarts-computer-all-time-when-login

Through the release notes from Symantec site refers to be issue with 2008, make sure you running the latest version though ( RU6 MP1)
http://www.symantec.com/business/support/index?page=content&id=TECH103087&locale=en_US
SRTSPL64.SYS crashes on Windows 2008 Server
Fix ID: 1949035
Symptom: BugCheck 50, PAGE_FAULT_IN_NONPAGED_AREA, in SRTSPL64.SYS
Solution: Fixed resource cleanup issues
However, In cases of BSOD, you would have to collect the Full Memory Dump files and create a Case OR contact Symantec Technical Support.
How to create a new case in MySymantec (formerly MySupport)
http://www.symantec.com/docs/TECH58873
How to update a support case and upload diagnostic files with MySupport
http://www.symantec.com/docs/TECH71023
OR
Regional Support Telephone Numbers:

• United States: 800-342-0652 (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: Contact Business Support
Hope that helps!!