BSOD 6.1.7601.2.1.0.768.3 Locale ID: 1033 playing Dota 2

[Happosai]

Im new at this forum and just trying to follow the thread posting rules for the crashes and debugging. A step by step instruction would be much appreciated and please just be patient with me since I'm not familiar with porting rules and such.

Thanks in advance and really really appreciated

 

[Happosai]

Drop me a line if i missed on any steps or needed other logs to help you with the problem solving. thanks again

 

[Happosai]

here are some additional instructions if it is to help with the problem solving:

BCCode: d1
BCP1: FFFFF88023E17808
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88003E0162B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[Arc]

Hello Happosai.

First you update your display driver. Drivers - Download NVIDIA Drivers . Follow the option two there.

If it still crashes, you may need to enable driver verifier.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[Happosai]

updated nvidia drivers and crashed when i was watching a avi video, so currently enabled driver verifier as suggested. the comp sometimes crashes when im reading manga online but like i said most of the time it crashes when im playing dota 2. just giving you an update on the my comp status.

 

[Happosai]

Arc,
does the driver verifier use up alot of memory caue i feel as though my internet explorer is really slow actually my pc is feeling a little slower than usual?

 

[Happosai]

just got done doing a driver verifier and just uploading the latest dump files. i think it only crashed once.

 

[Arc]

You need to update the display driver

kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f233000 fffff880`0ff51000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
[COLOR=Red]    Image name: nvlddmkm.sys
    Timestamp:        Fri Feb 10 07:32:58 2012[/COLOR] (4F347AD2)
    CheckSum:         00D075A7
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow the option two: Drivers - Download NVIDIA Drivers

 

[Happosai]

updated my display drivers as you told me but crashed on m e a few mins ago while i was playing dota 2 and listening to music.

 

[Arc]

Unfortunately the zip does not contain that latest dump.
View attachment 241371

 

[Happosai]

sorry about that, so how do i go about getting the latest dump?

 

[Happosai]

sorry about that, i just now tried to make another dump file but it keeps getting the old one saved at 11/9/12 any suggestions on how to correct the settings to always get the newest dump files? i did the Dump Files - Configure Windows to Create on BSOD posting instructions.

 

[Arc]

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Follow it manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump.

 

[Happosai]

I guess the last crashes werent recorded by the comp and didnt create a dump file? So dmp files are only created when bsod happens? I looked at action center's reliability monitor for 11/10 to present the crashes that I got are said to be just windows not being shutdown properly. But the screen froze and while I was playing Dota 2 or even when I am just restarting the comp when it booting the start up programs. Should I just wait for the next bsod or just send you a sf diagnostic tool once a day?

 

[Arc]

Random freezes during games are not crashes. Due to a few reasons, sometimes it fails a few FPS during gameplay, and it freezes.

Check the temp during games using Speccy. If it is hot, arrange some additional cooling.

If the card is kinda old, enter into the games priority settings and reduse details , texture etc to low or normal. It may make the situation somehow better.

 

[Happosai]

Had another bsod but I used the kernel version at the start up and recovery and didnt get 2 dmp files when i did the sf diagnostic tool. i used who crashed program and it stated the following:

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

[FONT=Segoe UI, Arial]On Fri 11/16/2012 7:24:42 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]Unknown[/FONT] (0x58F3958E)
Bugcheck code: 0xD1 (0x0, 0x2, 0x8, 0x0)
Error: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT]
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error.
Google query: [FONT=Segoe UI, Arial]DRIVER_IRQL_NOT_LESS_OR_EQUAL[/FONT][/FONT]
[FONT=Segoe UI, Arial][/FONT]
[FONT=Segoe UI, Arial]ill post the next bsod dmp file


[/FONT]

 

[Happosai]

comp crashed twice within 10 mins apart while playing dota 2 and winamp

 

[Arc]

It is caused by Klif Mini-Filter fre_wnet_x86 (Kaspersky).

fffff880`0a984318  fffff880`04d457bfUnable to load image klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif+0x267bf

Uninstall Kaspersky using Kaspersky Removal Tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Also, some storage disc problems are there too.

fffff880`0a983d48  fffff880`0140e9db Ntfs!NtfsCleanupIrpContext+0x12b fffff880`0a983f60fffffa80`048f9010Ntfs!NtfsExtendedCompleteRequestInternal+0x114
fffff880`0a983dd8  fffff880`01490875 Ntfs!NtfsCommonQueryInformation+0xf6d
fffff880`0a983e08  fffff880`014a5a20 Ntfs!NtfsFsdClose+0x640
fffff880`0a983e48  fffff800`030f2c46 nt!MiAllocatePagedPoolPages+0xda
fffff880`0a983e78  fffff880`0141087e Ntfs!NtfsInitializeTopLevelIrp+0x3e
fffff880`0a983eb8  fffff880`0148e566 Ntfs!NtfsFsdDispatchSwitch+0x2a6

1. Update your SSD's Firmware (Skip it, if it is not a SSD)
2. Reseat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Moreover, Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800033c4e98, fffff88007537c60, 0}

[COLOR=Red]Probably caused by : memory_corruption[/COLOR]

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800033c4e98, Address of the instruction which caused the bugcheck
Arg3: fffff88007537c60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!IopParseDevice+908
fffff800`033c4e98 49898424e0000000 mov     qword ptr [r12+0E0h],rax

CONTEXT:  fffff88007537c60 -- (.cxr 0xfffff88007537c60)
rax=0000000000000011 rbx=0000000000000004 rcx=0000000000000001
rdx=0000000000000001 rsi=fffff880075389e0 rdi=fffffa8004d15900
rip=fffff800033c4e98 rsp=fffff88007538640 rbp=fffffa80097361c8
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8004d15940
r11=fffff880075387c8 r12=0000000000000001 r13=fffff800033ceb00
r14=0000000000000080 r15=0000000000000080
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!IopParseDevice+0x908:
fffff800`033c4e98 49898424e0000000 mov     qword ptr [r12+0E0h],rax ds:002b:00000000`000000e1=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dota.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800033c13d8 to fffff800033c4e98

STACK_TEXT:  
fffff880`07538640 fffff800`033c13d8 : fffffa80`04d15940 fffff800`00000000 fffffa80`09736010 00000000`00000001 : nt!IopParseDevice+0x908
fffff880`075387d0 fffff800`033c25f6 : 00000000`00000000 fffffa80`09736010 00000000`00000000 fffffa80`03d06080 : nt!ObpLookupObjectName+0x588
fffff880`075388c0 fffff800`033a2536 : fffff680`000a30d8 00000000`0019ddc8 fffffa80`02138d01 00000000`0001c233 : nt!ObOpenObjectByName+0x306
fffff880`07538990 fffff800`030ca253 : 00000000`00000001 00000000`1461bd22 fffffa80`08c56650 00000000`0e2f0000 : nt!NtQueryAttributesFile+0x145
fffff880`07538c20 00000000`770d16ea : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0019dd88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770d16ea


CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff800033c4e98 - nt!IopParseDevice+908
    [ 48:49 ]
1 error : !nt (fffff800033c4e98)

[COLOR=Red]MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff88007537c60 ; kb
[COLOR=Red]
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption[/COLOR]
---------

Let us know the results.