Solved BSOD A clock interrupt was not received on a secondary processor

[bobfog]

hi all
i keep getting this BSOD at least once a week even with this fresh install of windows 7 home
"A clock interrupt was not received on a secondary processor within the allocated time interval" same thing every time
it only happens in battlefield 4 but a couple of times the game has crashed in counterstrike .but only BSOD in bf4.
i have tried the intel diagnostics tool and it passed and prime 95 and 3dmark with no problems.
i have a dump file from the 16/08/2016

pc spec
i7 6700k (never overclocked)
gigabyte z170 gaming k3 ( f2 bios)
16 gb corsair 3000mhz vengeance ddr4
gigabyte 980ti extreme
kraken x61 cpu cooler ( with cam software )
2x 240gb ssd
evolabs 80 plus bronze 850w psu

any help advice would be appreciated thanx

 

[axe0]

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

Hotfix(s):                 81 Hotfix(s) Installed.

 

[bobfog]

thanx for the reply..
I have done this , there was only 2 critical now installed ,and I also did the optional.no more updates for me to install

 

[bobfog]

hi axe0 I updated windows as you said and all has been fine until today. I had the same bsod again .
uploaded latest dump files and the latest dm log files

 

[axe0]

Hi bobfog,

I'm very sorry for the delay, since last week I've been very busy with finishing my study. Exams and stuff are coming.

This looks like a small number of installed updates to me, although you do have the August rollup update, I do not yet know for sure if the latest update includes all previous released updates that haven't been installed yet. I assume not, because Microsoft probably would've mentioned it as some have internet limits. For this reason I ask you to check once more for updates and to install any that is available.

Hotfix(s):                 85 Hotfix(s) Installed.

 

[bobfog]

thank you for the reply and help. I have done the update , there was only 1 this time

I will post on the next bsod ..but check here daily too

again thanx

 

[bobfog]

hello again axe0 its happened again , twice yesterday and once this morning..i just checked for windows updates and there is 1 but its the same one as I last installed (definition update for windows defender)...I will install it anyway

if this isn't a hardware problem would it stop the bsod if I just bought windows 10 ?

thanks again for your time

 

[axe0]

If it is no hardware issue it would stop if you'd clean install Windows 10, else you have the risk of getting at least the same problem due to a driver issue.

Diagnostic Test

 DRIVER VERIFIER

   Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

   Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

[bobfog]

ok thanks will have to do this tomorrow

 

[bobfog]

I ran the verifier but I cant get into battlelog on battlefield and this forum doesn't load properly for me ,i will have to run it over night .or do i have to be using the pc

 

[axe0]

It is most preferrable to use the pc as you normally would, that usually causes the offending driver to be caught.

 

[bobfog]

I thought so .. there is a problem ,,, while running the verifier it will not let me open battlelog on battlefield , so I cannot play it ,, and its in bf4 that I am getting the bsod

 

[bobfog]

hi axe0 I had trouble running the verifier as you said so I ran it last night with only a few drivers selected ( the bottom 5)

nvhda64v.sys
nvlddmkm.sys
e22w7x64.sys
rtkvhd64.sys
bflwfx64.sys

I had a bsod but it was after I had to plug in my mouse .then after the 1st bsod I had many trying to get the pc back on.so I have uploaded the main dump for you..

 

[axe0]

Please update the drivers of your razer device(s) and/or software via the support page of razer.
The flagged driver is 11 years old, if no driver update is available then the only option is to remove the device(s) and/or software.

4: kd> lmvm Razerlow
Browse full module list
start             end                 module name
fffff880`05b81000 fffff880`05b86280   Razerlow T (no symbols)           
    Loaded symbol image file: Razerlow.sys
    Image path: Razerlow.sys
    Image name: Razerlow.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Nov 07 07:33:11 2005 (436EF527)
    CheckSum:         0000B007
    ImageSize:        00005280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[bobfog]

hi axe0 I am still testing with a totally new mouse and sofar no bsod . I will give it till after this weekend then mark this thread as solved


thnk you very much for all your help and time

 

[axe0]

Good to hear