Bsod. a little cause of worry. please help me. :(

[Hetch]

i've had two bsod errors occur on the same day.

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 18441[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 6b[/FONT]
[FONT=&quot] BCP1: 00000000[/FONT]
[FONT=&quot] BCP2: 00000000[/FONT]
[FONT=&quot] BCP3: 00000000[/FONT]
[FONT=&quot] BCP4: 00000000[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\062910-46769-01.dmp[/FONT]
[FONT=&quot] C:\Users\Valued Acer Customer\AppData\Local\Temp\WER-85987-0.sysdata.xml[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT][FONT=&quot][/FONT]


and


[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.768.3[/FONT]
[FONT=&quot] Locale ID: 18441[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 6b[/FONT]
[FONT=&quot] BCP1: 00000000[/FONT]
[FONT=&quot] BCP2: 00000000[/FONT]
[FONT=&quot] BCP3: 00000000[/FONT]
[FONT=&quot] BCP4: 00000000[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\063010-47268-01.dmp[/FONT]
[FONT=&quot] C:\Users\Valued Acer Customer\AppData\Local\Temp\WER-82649-0.sysdata.xml[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT][FONT=&quot][/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot] [/FONT][FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT][FONT=&quot][/FONT]


however, i've only found one file in my minidump but my laptop wouldn't allow me to compress the file into a zip folder. any idea how i can upload the dmp file then?

i've ran the free scan from uniblue, think it's called Registry booster. no hardware failure, basically they're from my system software settings (47 errors), ActiveX, OLE and COM sections (277 errors), Invalid file association (36 errors), Shared DLLs (25 errors), Invalid shortcuts (43 errors), User software settings (47 errors0 and File extensions (11 errors).

please come back to me with suggestions asap! thanks.

 

[ttran]

Try to drag it into desktop and then zip it up buddy

 

[Hetch]

i've tried. i can drag it to my desktop, but it won't let me zip it up or compress it into a .rar archive. :/

 

[reventon]

Hi,

Please use this tool to collect the minidumps: http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

Regards,
Reventon

 

[ttran]

If the SF Diagnostoc tool that Reventon provided doesn't work, you can try this:
http://www.sevenforums.com/tutorials/1911-take-ownership-shortcut.html

Regard,
Tuan

 

[Hetch]

phew it worked.

yes the SF diag tool worked. thanks a bunch, reventon!

i've attached the file. just in case, got the system info and other info attached too.

thanks again!

 

[ttran]

Hi and Welcome
It's nice that you can upload the minidump

STOP 0x0000006B: PROCESS1_INITIALIZATION_FAILED



Usual causes: Hard drive, Cables, Missing boot files, Disabled driver

I can see that you got that when you start up your computer right. Please read this article if it helps

KB 981833 "STOP: 0x0000006B" Stop error message during startup on a computer that is running Windows 7 or Windows Server 2008 R2

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.388\063010-47268-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0x83455000 PsLoadedModuleList = 0x83594570
Debug session time: Tue Jun 29 22:08:28.096 2010 (UTC + 7:00)
System Uptime: 0 days 0:00:18.610
Loading Kernel Symbols
...............................................................
......................
Loading User Symbols
0: kd> !analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 6B, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!Phase1InitializationDiscard+4e )

Followup: MachineOwner
---------

If that happend usually that unable you to startup your machine, try this:
http://support.microsoft.com/kb/929135

If BSODs is caused by hardware, Reventon would give u good advise, he is good at it

Regard,

Tuan

 

[reventon]

Hi,

Run sfc /scannow from an elevated (run-as-admin) command prompt.

Also run chkdsk /r /f after the system file checker finishes.

What Brand/Model is your laptop?

Regards,
Reventon

 

[Hetch]

i'm using an acer aspire 4740.

 

[reventon]

Ok. I could not find your exact drive model, but Seagate's Hard Drive Diagnostics covers all models.

Follow the instructions here to test your hard drive hardware: SeaTools | Seagate

 

[Hetch]

okay i've run the short generic, short DST and SMART tests. my harddrive has passed those three.
not sure if more tests are required, i'm running the long DST test now.

is that enough information for a follow-up here?

 

[CarlTR6]

Have you also done these?

Run sfc /scannow from an elevated (run-as-admin) command prompt.

Also run chkdsk /r /f after the system file checker finishes.

 

[Hetch]

not yet. i'm waiting for my long DST to finish. i'll do it after. or was i supposed to do those BEFORE?

 

[CarlTR6]

You can do it afterward. No problem.

 

[Hetch]

okay, i'll do it then i'll update the status over here again.
btw, how long would those checks take? the one you quoted.

 

[reventon]

Depends on the size of your drive - probably a few hours for the full chkdsk.

 

[Hetch]

oh wow. lol. i have a 400gb HDD.

 

[Hetch]

i can't start chkdsk cos it says volume is in use by another process.
how do i get it to start?

 

[reventon]

Chkdsk should ask you in that case if you want to do it on the next reboot. Confirm that then reboot the computer to run it.

 

[Hetch]

i'm afraid of another bsod attack if i reboot.