Still getting BSOD even after a Clean install of win7 PLEASE HELP!

[anomie42o]

I'm not completely computer savy and im not an idiot either but i cannot for tyhe life of me figure out why ,my laptop has been freezing for a year now! use to work fine! i gave up searching forums and trying everything known to man to fix this thing! nothing works! it has to be hardware related i did a complete format and clean install of win7 and still got another Bsod after 3 days of using it fine. thought it was graphics or driver related because it would do it when i watched videos but than started to do it when i was idle or on the web. i got my my drivers straight from the manufacturer sites this time and all is up to date. there is literally nothing on this laptop now as far as programs besides bit torrent and vlc that is it! nothing connected to it either except external hard drive which i unplugged and didn't install software for yet. heres all the info i have on my computer and if missing anything please let me know. thank you

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC000001D
BCP2: FFFFF88004BBB11D
BCP3: FFFFF880021669E8
BCP4: FFFFF88002166240
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\082216-14539-01.dmp
C:\Users\julie\AppData\Local\Temp\WER-82898-0.sysdata.xml

Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt



curently in safe mode because i had to reboot after BSOD

 

[anomie42o]

also its windows 7 home premium
sp1
Hp Pavillion DV7-3165dx

 

[torchwood]

ATTN AXEO,
not the standard BSOD, see screenshot, believe the install media is corrupt.
Can you confirm.

Hi Julie
can you run the following
chkdsk
sfc /scannow

Roy

 

[anomie42o]

Ok so I am missing drivers ? Is this possibly because I'm in safe mode when I did the information upload that was provided? I don't have any clue about allot of stuff I know the basics from teaching myself over the years. I've been getting bsod s for wove a year now and don't know why right now I am running memtest on the laptop to see if that's the problem. It just started so it'll be awhile I assume before I get any results if any. I never had any problems before and even after clean install and new drivers it's still happening so I would assume it's hardware related. What should I do next besides let this memtest run ?

 

[anomie42o]

When this memtest is done or should I cancel the memtest ?

 

[anomie42o]

It's gone through one pass already with no errors. I was told to let it do 8 passes if you would like me to cancel it and run the things you told me to I will do so. If not I will message you when the memtest is completed. Might as well rule out the possibility right ?

 

[anomie42o]

Missing drivers would be my fault after the clean install I just downloaded what I needed to get going and don't know the full list of what to download. But still wouldn't explain why it was happening before the clean install. It would normally only do it when watching a video in full screen mode and than more frequently when just doing things like browsing the web and than even idling. Things like Windows update would make this happen also if I was doing something else. So I disabled Windows update service for the time being until I can solve this problem. Also with the clean install Windows update wasn't working anyways. It would be stuck in the searching for update status and never move . That's a problem I'll worry about later on. The whole screen would frazzle out and sound would crackled and I had to hard reset to get out of it everytime. If I wasn't in the room when it happened it would eventually give me a BSOd screen. I tried upgrading to Windows 10 and made it worse ! Than downgraded back to 7 and than completely reinstalled it with a USb and link from Microsoft.

 

[anomie42o]

i ran memtest and no errors after 5 passes ran chkdsk and ran scan now nothing! can somoen just remote take over my desktop and fix this stupid thing already PLEASE!

 

[axe0]

It's gone through one pass already with no errors. I was told to let it do 8 passes if you would like me to cancel it and run the things you told me to I will do so. If not I will message you when the memtest is completed. Might as well rule out the possibility right ?

By who were you told to run memtest? What memtest?

 

[anomie42o]

Someon else on another forum. Before I did the clean install memtest86 .started before I got a reply on this post.

 

[anomie42o]

I did fix that missing driver it was some 3D thing I forget the exact name but I searched for other issues the same and found the driver oddly HP doesn't have it listed for my laptop on their website but it seemed to fix allot of the device manager issues except now I noticed under network adapters Windows keeps downloading a driver ( again forget the name I wrote it down on the laptop which I am not currently by) and freezes up shortly after. When I reset computer to get out of the freeze and go back to device manager there is a driver installed with a yellow flag! I can give you the name of it in the morning sorry about that. Anywys I uninstalled it and problem goes away but haven't had a chance to check and see if it fixed my BSOD problem but with that it could be hours or days of using my laptop before it just unexpectedly does it again I will try to do multiple things at once tomrrow to see if it helps speed up the process lol ready to throw the whole thing out the window! Also I downloaded all of the software from Hp for the laptop to make sure I wasn't missing anything else. And also Windows update will not work! I tried to install Windows update agent and it says successful and than nothing happens Windows update still won't work!! It has never been updated according to the Windows update screen and gets stuck on checking for updates for hours !

 

[axe0]

Please stick with 1 forum when troubleshooting a problem, it prevents suggestions colliding causing more problems on your system.

 

[anomie42o]

The driver I uninstalled was the Microsoft ISATAP adapter because it was causing the system to freeze. It reinstalled itself and froze up again about an hour later under network adapters driver.

I also downloaded the correct driver to fix the ACPI drivers that were under unknown devices. It was called something 3D sorry I don't remember I was half asleep lastnigt spends hours staring at the computer! Anyways They are no longer under unkown devices. And seems to have made a bunch more ACPI drivers show up under devices that weren't showing up before!
I downloaded Everything over again software and drivers from HP site to make sure I have all the drivers I needed and didn't miss anything . No idea if it worked for the BSOd problem because it happens so Randomly it could happen in a hour or a week I will however try to browse the web and watch a video in full screen at the same time see if it helps speed up the process.

 

[anomie42o]

And I'm sorry it won't happen again I was waiting for an answer sometimes get impatient specially with this computer lol

 

[anomie42o]

Still froze up! This time just a white screen no BSOD but can't get out of the white screen. Going to reset again. The netsvcs was taking up all the CPU and MEMORY double that of CHROME running a YouTube video in full screen.

 

[torchwood]

As i said in my first post i believe the install to be corrupt
You stated you downloaded it via MS
MS do not provide W7 downloads for OEM installs

Roy

 

[anomie42o]

I got it from the live chat support. She gave me a link after I gave her the activation key. I got this laptop from my brother in law so don't have any idea if it's the same Windows 7 that came with the laptop the activation key on the sticker on the laptop was worn off unreadable so I had the live chat suport look up the key and she gave me the link to download the media and reinstall. Reinstalled it twice because this problem was persistent for a year before and I gave up trying to find the cause just wanted a fresh start. So what should I do now? I even installed Windows 10 free upgrade before Windows 7 reinstall and still had this problem but even worse !

 

[anomie42o]

I do know the key she gave me was completely diff from the unreadable one because I could read half of it.

 

[torchwood]

Please run the 2 progs i advised earlier,
chkdsk
sfc /scannow.

can you also run this, copy/paste the output
http://go.microsoft.com/fwlink/?LinkID=52012

Roy

 

[anomie42o]

I did run them and didn't get any errors. I can run them again if you would like me too.