BSOD - A real good one :\

joshykins

New member
Local time
10:42 AM
Messages
7
OK, so I've just built this new system from scratch. I've had it for about a week and a half now and this has been going on for about 4 or 5 days. Id get a BSOD every second day or so, and sometimes 2 in close intervals. Seems to hit at random, im trying to find a pattern, its never happened while gaming, usualy while the computer is under light load, small multitasking ect.

I have did what the BSOD stickie thread advised and post the following results. It's very annoying and hits when I least expect it to. Any help would be greatly appreciated. The error report screen that pops up after the computers reboots itself points to this location:

C:\Users\Joshykins\AppData\Local\Temp\WER-46020-0.sysdata.xml
or \WER-43617-0.sysdata.xml

Ive reinstalled the OS from the OEM disc 2 days ago. I thought that AVG may have been the culprit, their automated torjan scanner perhaps, Ive uninstalled AVG, but the BSOD hit me again two hours later.
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64
CPU
AMN Pheanom II X4 965 BE
Motherboard
Gigabyte 870A-UD3
Memory
4x2gb Kingston DDR3-1333
Graphics Card(s)
AMD\ATI Radeon HD 6850 1GB
Sound Card
onboard Realtek HD audio
Monitor(s) Displays
32" LG somethin' or other
Hard Drives
1TB 7200 somethin' or other
PSU
Seasonic S12 II 5120w ATX12v
Case
Antec somethin' or other
Hi! joshykins, welcome to 7F :)

Just doing a quick search
C:\Users\Joshykins\AppData\Local\Temp\WER-46020-0.sysdata.xml
or \WER-43617-0.sysdata.xml
Points to a memory problem.
Did the OS offer to run a memory diagnostic after the BSOD?

If not you can run this: http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html Let us know any results good or bad, please.

And if that does not show anything you can try this: Memtest86+ - Advanced Memory Diagnostic Tool It needs to run at least 4 passes, and some members here will suggest to let it run overnight. Again please let us know the results if you run it.

Meanwhile I will go ahead and see what I can find in your attached file.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
Thank you very much for the help! I will post the results as soon as I'm able, around 2-3 hours, thanks again!

Windows Memory diagnostic came up clean. I will run Memtest86+ and report back.
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64
CPU
AMN Pheanom II X4 965 BE
Motherboard
Gigabyte 870A-UD3
Memory
4x2gb Kingston DDR3-1333
Graphics Card(s)
AMD\ATI Radeon HD 6850 1GB
Sound Card
onboard Realtek HD audio
Monitor(s) Displays
32" LG somethin' or other
Hard Drives
1TB 7200 somethin' or other
PSU
Seasonic S12 II 5120w ATX12v
Case
Antec somethin' or other
Your welcome!

If I am reading your post right, those 4 or more memtest runs should take more than 2 to 3 hrs.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
I thought that AVG may have been the culprit, their automated torjan scanner perhaps, Ive uninstalled AVG, but the BSOD hit me again two hours later.
Your thoughts may be correct. I am seeing multiple instances of Avg trying to reload, and msi installer faults (DETAIL - 1 user registry handles leaked) because msiexec.exe tried to open a key which may be related to the AVG un-install.

Lets run a disk check: http://www.sevenforums.com/tutorials/433-disk-check.html follow to step #5 for now, just to see if there are any errors.
Omit steps #6, 7, & 8, and pick it back up again at step #10.
Disk Check has to run un-interrupted so you will have to plan to run this when you are not using your machine. Otherwise go to step #11, and schedule it to run at a later time.

Let us know any results good or bad please.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
Ok so Disk Check scanned and reported no problems. Memtest86 however caught 14 errors in three passes. So i would assume RAM is the culprit! Im going to replace all 4 sticks of this kingstin value ram rubish and report back tomorrow if succesful. Thanks Anak!
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Home Premium x64
CPU
AMN Pheanom II X4 965 BE
Motherboard
Gigabyte 870A-UD3
Memory
4x2gb Kingston DDR3-1333
Graphics Card(s)
AMD\ATI Radeon HD 6850 1GB
Sound Card
onboard Realtek HD audio
Monitor(s) Displays
32" LG somethin' or other
Hard Drives
1TB 7200 somethin' or other
PSU
Seasonic S12 II 5120w ATX12v
Case
Antec somethin' or other
Your welcome Josh.

Don't be too hasty about that ram, it could be a bad slot also. There is a way to check each stick, and each slot.

See: FAQ : please read before posting - Canardpc.com 'bout half way down.
About The Errors Reported
-------------------------

- How many errors are acceptable?

No errors are acceptable. Even if there is just one error, something is
amiss which can cause your system to crash. Of course what the cause of the
errors is you will still have to determine.

- What do I do when I get errors?
If you are well stocked, have a few other machines at your disposal, or
just want to spend the cash for some new modules the best way to test if
the cause is in your memory modules is just to replace them and test again.
If you are less fortunate and do not have such modules at your disposal the
only viable way to get the system further diagnosed is to bring it in to a
computer repair shop, though there is still something you can do.

If you have more then one module in your system, test them one by one, if
one is consistently giving errors and another is consistently showing no
errors it's a pretty good bet that the module giving the errors is simply
defective. To exclude the possibility that a defective slot is throwing
your results, use the same slot to test each different module.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
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