bsod after 5 min of gameplay

[dominator354]

hello i have been having issues for some time and dont know the cause. i have been experiencing BSODs for several weeks, though recently it has been more regular. After playing any game (borderlands, supreme commander 2, bad company 2) i have had a system crash after 5 min of game play.the primary code has been 0X0000001E, and twice ive had 0X0000000A

ive attached the last 2 minidumps

any help much appreciated

 

[MvdB]

Hello Dominator, welcome to SF!

For both crashes I suspect one or more faulty drivers.

There are a couple of things we could/should do:

Drivers:

PxHlpa64.sys : you've got a version I don't recognize. Does not have to be wrong but please check:

Go to C:WindowsSystem32drivers and rename PxHelp20.sys to PXHelp20.BAK This will break your CD/DVD program, but can easily be renamed after we've finished.

RTCore64.sys Wed May 25 08:39:12 2005 (42941D90)

RTCore64.sys : This driver has known issues with W7. Please de-install corresponding tuning/OC-ing software for your graphics card. If this proves to be the problem, there are other options that will work.

usbaapl64.sys : Apple iPOD usb software. Is mentioned, please de-install as test if the above does not solve it.

Finally, please post full info as per these instructions:
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[dominator354]

thank you for your reply
i have uninstalled RTCore64.sys as you suggested, but did not mess with PxHlpa64.sys as i wasn't sure what you wanted me to do or what its effects would be. i also followed the posting instructions and have attached what is required. thank you for the help

 

[MvdB]

I'll have a look.

As for the second file, it is apart of Overclocking software probably MSI Afterburner. If so, renew that from here: MSI Afterburner

Did you fix the apple stuff?

 

[MvdB]

Apple stuff: guess not. It is still there in the logs... Please de-install, again, just a test. When the fault is found and proven you can always install again. Please do this for both the ipodservices (apple mobile device service) and bonjour.

There might be a problem with your audiodg.exe file. Please check if this MS fix fits your system: A memory leak issue occurs in the Audiodg.exe process when you play audio on a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008

Please go to your Maintenance center and make sure your Windows Updates are successful. You have multiple warnings on that. Finish or update one by on manually if you have to. If that does not work (easily) have a look at http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

If all the above does not help, the next steps are:
Temporarily disable steam from your startup (again just testing).

Check if the BSOD's ONLY come with or upon ending, games.

 

[dominator354]

thanks for the reply
i BSOD only during games. however this is not consistent in that if i don't BSOD within 15 min of starting a game i can play for as long as i like with no problems for the rest of the day (i shut down at night).

Ive uninstalled the apple stuff and disabled steam from startup. i looked in the action center and there was no indication that windows updates were unsuccessful.would you recommend that i perform the suggested reset?
also i could not find the hotfix download for audiodg.exe(i when to the page but there was no "Hotfix download available" that i could find). and after uninstalling afterburner i BSOD' when i tried to play BC2. i will try again today
thanks for your help

 

[dominator354]

let me know if i forgot anything

 

[dominator354]

sorry im an idiot i can download the hotfix but how can i check for a memory leak?

 

[dominator354]

i would also like to note that i can be at the main menu of a game and still BSOD

 

[MvdB]

i would also like to note that i can be at the main menu of a game and still BSOD

Does that still happen after all advised steps have been followed? Please upload that dump...

 

[dominator354]

just BSOD while posting thats new

 

[dominator354]

ive done everything but hotfix and rename PxHelp20.sys to PXHelp20.BAK because i could not find PxHelp20.sys
thanks

getting dumps now hope i last

 

[dominator354]

heres the dumps

 

[MvdB]

PxHlpa64.sys : see my first post, sorry I wasn't clear. What you need to do is the same as for when it is PxHlp20.sys.... but you have PxHlpa64.sys

Memory leak: a relatively easy way is to check your processes in Taskmanager, sort by highest mem usage and wait (go on and use the system normally). Maybe even don't turn off at night for once. If the process does not correctly free mem, it will slowly get to the top of that list.

Latest dump was a code A. We need to first be sure the rest is done before we start checking that.

What usb devices are you running?

 

[dominator354]

i have a logitech k120 keyboard and a mx518 mouse, also i BSODd twice yesterday, once while i was trying to post, and again after. the first BSOD yesterday was sent to you that would be the A code the second was the same
thanks

 

[dominator354]

ok i renamedPxHlpa64.sys to PxHlpa64.BAK

 

[dominator354]

this one happened today 5 min into bad company 2, while at the main menu.
View attachment 169572

 

[MvdB]

You have a problem with you DvD writer:

HP DVD Writer 1260t ATA Device IDE\CDROMHP_DVD_WRITER_1260T_____________________BH21____\5&50C913D&0&0.0.0 39

See if you can update drivers or disable (as a test) to see if it causes the dumps.

In your last dump there is a problem with your nvidia drivers:

OVERLAPPED_MODULE: Address regions for 'nvlddmkm' and 'nvlddmkm.sys' overlap

Goto NVIDIA.com for the latest for your Graphics card....

 

[dominator354]

ive disabled the dvd writer, but the graphics drivers are the latest i dl them before the last BSOD

 

[MvdB]

ive disabled the dvd writer, but the graphics drivers are the latest i dl them before the last BSOD

In that case you probably did not fully de-install the old:
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Driver Sweeper

Driver Sweeper is a fast tool to remove driver leftovers from your system. It's very important to remove your drivers on a proper way, because driver leftovers can cause problems like stability and startup problems. You can use it if you want to update/remove drivers from your system.

How to use ?

There are two methods to use Driver Sweeper.
Both methods achieve the same results. This method is always able to clean all files.

This method will delete remaining files upon reboot (if deleting failed). You can clean your drivers this way:

- Use the official uninstaller(s) of the driver(s) you want to uninstall.
- Reboot your PC in Safe Mode.
- Run Driver Sweeper and select what to clean.
- Analyse lists all the entries possible to remove, cleaning removes the entries selected.
- More drivers can be selected for the same cleaning process.

What can it be used for ?
The current supported drivers are NVIDIA (Display and Chipset), ATI (Display), Creative (Sound) Realtek (Sound), Ageia (PhysX) and Microsoft (Mouse).

Phyxion.net - Driver Sweeper
When it is removed then download and install the fresh copy, from the manufacturers' site if possible.