BSOD after adding an external video card error 0x000000124

[Fin745]

I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.

 

[YoYo155]

Start by updating your system specifications so we would have a better understanding
of the hardware involved.

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

What I can pick from the .zip file you uploaded is as such:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800e2991c0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880051924a8, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

This bugcheck is usually associated with driver failure but can be attributed to hardware under the right circumstances.


DXDIAG reports HD graphics as your GPU, which is another reason to why I asked you
to fill-out your system specifications.

• Card name: Intel(R) HD Graphics 4000

​

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80070b5028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000081000402, Low order 32-bits of the MCi_STATUS value.

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80070b5138
Section       @ fffffa80070b52c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : [COLOR=Red][B][U]Internal unclassified (Proc 6 Bank 4)[/U][/B][/COLOR]
  Status      : 0xb200000081000402

This Bugcheck is always hardware, this time is the CPU that raised the red flag
and initiated the crash procedure but that doesn't mean it is the one
that committed the fault.

These two Bugchecks could be related to one another and you're insufficient PSU as you
suggested to be the case on the 1st post.


​

Clear enough space in your system partition, your pagefile is shrinking as a result
of lack of space which will lead to problems in the longer term.

• Drive    C:
  Description    Local Fixed Disk
  Compressed    No
  File System    NTFS
  Size    57.51 GB (61,750,636,544 bytes)
  [COLOR=Red][U][B]Free Space    7.96 GB[/B][/U][/COLOR] (8,548,605,952 bytes)

• Installed Physical Memory (RAM)    [COLOR=Red][U][B]8.00 GB[/B][/U][/COLOR]
  Page File Space    [COLOR=Red][U][B]4.14 GB[/B][/U][/COLOR]

  • Ideally these values should be the same.

Cleanup your stratup by following this tutorial.

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[Faladu]

What external video card was added?

Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.

 

[Fin745]

What external video card was added?

Usually I advise same min/max on virtual memory after defragging the hard drive first to keep the same space, NO resizing at all, and using contiguous sectors.

I've tried both a Nvida GeForce GT 430 and ATI Radeon 5450. Same issue.

 

[YoYo155]

I can see you updated your system specs and that's good but left out an important component, your PSU.
What is the make and model of your power supply?

 

[Fin745]

I can see you updated your system specs and that's good but left out an important component, your PSU.
What is the make and model of your power supply?

Sorry about that HEC HEC300FNRX

 

[YoYo155]

I say replace the PSU.

View attachment 282779

• ::Source

The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


Plus you said it yourself,

I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.

 

[Fin745]

I say replace the PSU.

View attachment 282779

• ::Source

The PSU is unable to take the load as it is on the borderline of its total wattage output, I bet it's pretty old and has been in use for some time now and age is a critical aspect of an electric components.


Plus you said it yourself,

I don't know if I don't have enough juice or what, but after I add an external video card I get a BSOD.

This never happen before so I don't know what changed when I added an external video card that now it crashes when I would have one before it was fine.

The biggest power supply for my case that I've seen is 350. It's a TFX12V.

 

[YoYo155]

What case is it?

 

[Fin745]

What case is it?

This one http://www.directron.com/7k09bba30fnrx.html
It's not where I bought it, but that's it.

 

[YoYo155]

I looked at the dumps armed with the new information you posted
and I have a few things for you to try before concluding its hardware.

• Uninstall the Catalyst Control Center using:
  • AMD Catalyst Uninstall Utility
  • Follow though with a pass of Driver Sweeper.

• Uninstall the nVidia display drivers and software using:
  • How do I uninstall my NVIDIA display drivers?
  • Follow though with a pass of Driver Sweeper.
• Install a stable release:
  • Download 314.22
    When installing select Custom Settings and uncheck:
    
    3D Vision (all of them).
    HD Audio.
    Nvidia Updates.
    
    
    Do check Preform a clean installation.
    

Side note;

I see this kind of case is very limiting in term of expandability.
Before you dump either part (being the GPU or PSU) test the PC outside of the case
with a different (known to be good) more capable PSU and see if it still crashes.
If it does crash you might have a faulty slot and / or bad GPU. if it doesn't than you know the PSU is the culprit.​

 

[Fin745]

I looked at the dumps armed with the new information you posted
and I have a few things for you to try before concluding its hardware.

• Uninstall the Catalyst Control Center using:
  • AMD Catalyst Uninstall Utility
  • Follow though with a pass of Driver Sweeper.

• Uninstall the nVidia display drivers and software using:
  • How do I uninstall my NVIDIA display drivers?
  • Follow though with a pass of Driver Sweeper.
• Install a stable release:
  • Download 314.22
    When installing select Custom Settings and uncheck:
    
    3D Vision (all of them).
    HD Audio.
    Nvidia Updates.
    
    
    Do check Preform a clean installation.
    

Side note;

I see this kind of case is very limiting in term of expandability.
Before you dump either part (being the GPU or PSU) test the PC outside of the case
with a different (known to be good) more capable PSU and see if it still crashes.
If it does crash you might have a faulty slot and / or bad GPU. if it doesn't than you know the PSU is the culprit.​

Thanks. I'll give Driver Sweeper a try. I work for the next few days so the next time I'm off I'll also give the out of the case option a try.

I did find a 400w Power supply, Do you think that would add anything? Or a extra 100w isn't going to do much of anything?

For the past hour or so everything has been stable so I'm hoping it will stay that way.

 

[YoYo155]

A 100W is plenty, I would personally go with a 150W headroom.
What you really need to be asking yourself is, investing in a new, not so powerful PSU, just to be able
to run a not so new not so powerful GPU really worth it on a pretty modern system?

If you would want to upgrade in the future you will have to buy a new PSU all-over again.
Those are my two cents.

Let us know how things develop!