BSOD after pressing the Shut Down button. W/DUMP

AeTheCrash

New member
Local time
5:19 PM
Messages
18
Yesterday I got 2 BSOD's after pressing the shutdown button on the start menu.

Sys specs:

-GPU: Nvidia GTS450
-CPU: AMD Phenom 955T
-MOBO: Asus m4a88t-m


I hope you can help me with this! It's so annoying!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Hi AeTheCrash.

Your BSODs are stop 0xF4, which indicates to storage device malfunctions.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck F4[/COLOR], {3, fffffa8006179b30, fffffa8006179e10, fffff800033e27b0}

----- ETW minidump data unavailable-----
[B][COLOR=Red]Probably caused by : Java.com[/COLOR][/B]

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006179b30, Terminating object
Arg3: fffffa8006179e10, Process image file name
Arg4: fffff800033e27b0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  (null)

PROCESS_OBJECT: fffffa8006179b30

[COLOR=Red]IMAGE_NAME:  Java.com[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  0

[COLOR=Red]MODULE_NAME: Java[/COLOR]

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000346bab2 to fffff800030ddbc0

STACK_TEXT:  
fffff880`09709b08 fffff800`0346bab2 : 00000000`000000f4 00000000`00000003 fffffa80`06179b30 fffffa80`06179e10 : nt!KeBugCheckEx
fffff880`09709b10 fffff800`03416abb : ffffffff`ffffffff fffffa80`05ef1b50 fffffa80`06179b30 fffffa80`058a3b30 : nt!PspCatchCriticalBreak+0x92
fffff880`09709b50 fffff800`03396674 : ffffffff`ffffffff 00000000`00000001 fffffa80`06179b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`09709ba0 fffff800`030dce53 : fffffa80`06179b30 fffff880`40010004 fffffa80`05ef1b50 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`09709c20 00000000`7718157a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0338f5b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718157a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

[COLOR=Red]FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com[/COLOR]

[COLOR=Red]BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com[/COLOR]

Followup: MachineOwner
---------
To suggest on it, we need to know your storage environment. Please upload your MSINFO32.nfo file.

  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
At the same time, as it is saying that probably caused by Java.com, better you uninstall Java, at least as a test.

Another thing, Java is easily vulnerable to malware, and malware can cause storage malfunctions, too. So caution is needed. Scan the system for possible virus infection with the following programs.

Let us know the results.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Hi AeTheCrash.

Your BSODs are stop 0xF4, which indicates to storage device malfunctions.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck F4[/COLOR], {3, fffffa8006179b30, fffffa8006179e10, fffff800033e27b0}

----- ETW minidump data unavailable-----
[B][COLOR=Red]Probably caused by : Java.com[/COLOR][/B]

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006179b30, Terminating object
Arg3: fffffa8006179e10, Process image file name
Arg4: fffff800033e27b0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  (null)

PROCESS_OBJECT: fffffa8006179b30

[COLOR=Red]IMAGE_NAME:  Java.com[/COLOR]

DEBUG_FLR_IMAGE_TIMESTAMP:  0

[COLOR=Red]MODULE_NAME: Java[/COLOR]

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000346bab2 to fffff800030ddbc0

STACK_TEXT:  
fffff880`09709b08 fffff800`0346bab2 : 00000000`000000f4 00000000`00000003 fffffa80`06179b30 fffffa80`06179e10 : nt!KeBugCheckEx
fffff880`09709b10 fffff800`03416abb : ffffffff`ffffffff fffffa80`05ef1b50 fffffa80`06179b30 fffffa80`058a3b30 : nt!PspCatchCriticalBreak+0x92
fffff880`09709b50 fffff800`03396674 : ffffffff`ffffffff 00000000`00000001 fffffa80`06179b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`09709ba0 fffff800`030dce53 : fffffa80`06179b30 fffff880`40010004 fffffa80`05ef1b50 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`09709c20 00000000`7718157a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0338f5b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718157a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

[COLOR=Red]FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com[/COLOR]

[COLOR=Red]BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com[/COLOR]

Followup: MachineOwner
---------
To suggest on it, we need to know your storage environment. Please upload your MSINFO32.nfo file.

  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
At the same time, as it is saying that probably caused by Java.com, better you uninstall Java, at least as a test.

Another thing, Java is easily vulnerable to malware, and malware can cause storage malfunctions, too. So caution is needed. Scan the system for possible virus infection with the following programs.

Let us know the results.




I just unistalled Java, and ran the anti-rootkit, found 2 items that I deleted. Here's the file. One thing, 90% of my BSOD's occur at night, after 10pm!


PS: nice avatar :P
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
Thanks :) I like Cloud Strife :)

It sounds good that TDSSKiller found two items and those are deleted. To be sure that there is no more infection, run it for one more time, and run the Windows Defender Offline, too.

Your storage controller is system native IDE/SATA controller pciide.sys; that is good.

Seatool for dos: SeaTools | Seagate download

  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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