Solved BSOD after trying to print from Biodex System 3 software, win32k.sys

[BashSmash93]

Hello,

When I try to print an analysis from the software System 3 PRO (which is a software used for the System 3 dynamometer for analyzing joint recovery and other stuff in patients) I recieve an error:

win32k.sys
PAGE_FAULT_IN_NONPAGED_AREA

STOP: 0x00000050

This happens when I use Microsoft XPS Document Writer and the HP DeskJet 5650, so I'm guessing it's not the printer driver's fault as I've also reinstalled that.
The problem is, that I have tried deleting the FNTCACHE.DAT file as suggested in many other threads, but it doesn't help. I've deleted it from the startup repair command prompt, but it keeps comming back. Biodex support says that the software could not be compatible with windows 7 but only windows XP so I've also tried to change the compatibility mode to Win XP and still no luck.

I will also attach the DMP file for more information

Help appreciated, thank you

 

[wither 2]

Did you ever get this resolved? The problem is caused by halmacpi.dll.

Would you please go here and follow the procedure-

Blue Screen of Death (BSOD) Posting Instructions

The resulting .zip file will provide more information about the problem.

 

[BashSmash93]

I have been trying to solve this for days, still nothing. What should I do with the halmacpi.dll?

Here's the file that provides more information.

View attachment 406773

Thanks.

 

[axe0]

Your Windows appears to be very outdated, you're missing the service pack update.
Check Windows Updates for updates and install any and all updates it provides.

That you're behind updates means not only a huge security risk, but also that performance and stability improvements are missing as well.

 

[BashSmash93]

Hmm... yeah the PC isn't connected to the internet at all cause it's not needed, therefore no updates were installed. I'll connect and update, see if that fixes it.

Thanks

 

[axe0]

Let me know how it goes.

 

[BashSmash93]

Okay, so interesting thing happened.

I've updated the PC. When I tried to print from that Biodex software, the BSOD still occured but only for a split second (and no print of course). The SECOND time I tried to print, it miraculously worked. But the third time, BSOD again. I think this time there's a different cause for a BSOD.

thoughts?

 

[axe0]

Sorry, but I need to see the dumps. Without dumps I can't provide anything. Use the log collector to provide the dumps.

 

[BashSmash93]

Hey, sorry for the late reply.
Here are the latest logs

 

[wither 2]

I wonder if you would go to C:\Windows\Minidump and delete all files in that folder. I think that's where the .dmp files are coming from. Then, post a new set of files when the problem occurs again.

 

[axe0]

Please check again that Windows is up to date, there are very few hotfixes installed as opposed to others who have a few hundred up to several hundred.

 

[BashSmash93]

Will try to update again on monday when I get back to work. Or probably several times and I'll see how it goes.

Thanks.

 

[axe0]

Keep me posted

 

[BashSmash93]

Currently downloading 193 updates worth 1GB. If that won't fix it, I don't know what will.

 

[BashSmash93]

Well I'll be damned, it works! Never would've thought it was something so simple as to check for updates.

Many thanks, everyone!

 

[axe0]

Good to hear