Solved BSOD and BitDefender BCCode: 4a

[DSkySoul]

Hi, i have a problem with Windows and BitDefender, when i installed it the first time (2012) it gave me the same result: BSOD and always the same reason.
Same for the latest version of this year which i'm using right now

I would like to keep using BitDefender but the constant BSOD makes it too annoying so i changed antivirus a lot but always with hope that BitDefender would stop doing this.

The most recent one was 5 min ago. Wednesday i reinstall my Windows because well... getting slow ^^' and today it happened twice

I tried to search the cause of this but with no success.

If someone could help I would appreciate it very much

P.S. If there is something that i didn't put in and is needed i'll provide it

 

[DSkySoul]

I found some more information that might help

it's always about this : irql gt zero at system service

BCCode: 4a
BCP1: 0000000077C9132A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88002A98B60
OS Version: 6_1_7601

 

[Arc]

Hi DSkySoul.

fffff880`026fc838 fffff880`02da0a9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
bdfwfpf+0xca9a

Uninstall BitDefender, that is the best option for you.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 4A[/COLOR], {7712132a, 2, 0, fffff880026fcb60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
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[DSkySoul]

Is this a know error of BitDefender ? Because for more than a year that it happens to me and i ask myself if they're trying to fix is or even if they know it exists

And it happened again, it's very random

 

[DSkySoul]

Not on the subject of BSOD, I see you use Microsoft Security Essentials for antivirus as you suggested me to do. I search a little and it i can see it's a good antivirus but a lot of people say that Microsoft Security Essentials lacks in virus detection, etc... in comparison with other antivirus. What is your opinion on this ? It would be nice to have the opinion of someone who use it and know what he's doing

 

[Arc]

Is this a know error of BitDefender ? Because for more than a year that it happens to me and i ask myself if they're trying to fix is or even if they know it exists

And it happened again, it's very random

Yes, it is a very common issue with BitDefender. Not only it, but also almost all third party virus scanners contribute in BSODs.

Not on the subject of BSOD, I see you use Microsoft Security Essentials for antivirus as you suggested me to do. I search a little and it i can see it's a good antivirus but a lot of people say that Microsoft Security Essentials lacks in virus detection, etc... in comparison with other antivirus. What is your opinion on this ? It would be nice to have the opinion of someone who use it and know what he's doing

I dont believe that MSE is any low in giving real time protection. It may be (contradictory) weak in scanning, and that is why I suggested you to use MBAM (undoubted best in this field) for scanning on demand.

There will not be any security issue.

 

[DSkySoul]

Thank you for the quick answer , i used a lot of antivirus but only with this one that BSODs happen, i will try using the option you gave me and in 2-3 days later i'll come and tell if everything's ok.
Again thank you very much for helping with this
It's unfortunate that there isn't an easy solution for this

 

[DSkySoul]

Sorry for asking another question but running the two at the same time, will they affect each other or everything will be fine ?

 

[Arc]

MBAM, when it is the free version, it provides a virus scanner only. SO no chance of a conflict between multiple real time protection.

The paid version of MBAM comes with a real time protection too, and that also does not cause any conflict with any other program. It is the specialty of MBAM.

 

[DSkySoul]

So having the paid version can be a plus in security

 

[Arc]

So having the paid version can be a plus in security

Not really, but a mental satisfaction obviously

MBAM is the world's best virus scanner, but not really good real time protector. So the free version is really enough, which only scans.

But as I said, the paid version gives the users an extra satisfaction. If you want, you may go for the paid version for sure. Not a big positive, but no negative at all.

 

[DSkySoul]

Oh i see you gave me a lot to think, i normally just follow what the big websites tell like for exemple "BitDefender is the best antivirus"

 

[Arc]

Oh i see you gave me a lot to think, i normally just follow what the big websites tell like for exemple "BitDefender is the best antivirus"

We dont get any money to tell a lie

 

[DSkySoul]

Hi again, well there are no more BSOD but strange things happen like i leave the pc doing stuff at night and in the morning i could reactivate the screen by pressing a button or the mouse, happened once, and until now MSE didn't detect anything, dunno why, got some stuff over the days (virus included too ^^') and it got nothing in the other hand MBAM got everything and i started to think about changing MSE to something else, still wondering what but again thank you very much for your help

 

[Arc]

Let us know for any further issue

 

[DSkySoul]

Hi again, well i'm not sure who to talk to or how to explain it (even in google i can't find it). Well since i remove BitDefender, at random occasions my pc doesn't reactivate the screen and i can only get back to it by rebooting manually. I leave my pc doing stuff at night and it's already the third time i come back the next day and i can't reactivate it. Do you have any idea what it might be ?

 

[Arc]

It is not a BSOD related issue. Better you post this issue in an appropriate section of the forums.

 

[DSkySoul]

Might be hard since i have no idea what it is but you're right

 

[Arc]

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