BSOD and occasional screen freeze (especially when playing games)

[nightfrogs]

Hi, i've been getting occasional screen freezes and more recently BSOD, mostly when playing games.

I would appreciate any help or advice you can offer from the files i have attached as i'm not able to read any of the crash dump files.

Thanks!

 

[HonorGamer]

Hello,

MSINFO:

Start Menu\Programs\Advanced SystemCare 5	Public:Start Menu\Programs\Advanced SystemCare 5	Public

Please unisntall Advanced System Care, this programs is known to cause problems as it modifies the registry.

DUMP Analysis:

MaxSpeed:     3400
CurrentSpeed: 3502

I suggest that you set everything to default as O/C is very risky, and could be the potential cause of the BSOD.

All the dump files are blaming hardware. Please do the following:

BugCheck 0x124

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html and use the following hardware checks to supplement that link.

• If you are overclocking any hardware, please stop.
  
  
• If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
  
  
• Run all but the advanced tests with SeaTools for HDDs.
  SeaTools for Windows
  
  SeaTools for DOS​
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

​

Coutesy of: writhziden

vvftav323.sys Mon Mar 19 03:16:42 [B][COLOR="Red"]2007 [/COLOR][/B](45FE46EA)
Vm323av64.sys Mon Mar 26 01:16:16 [B][COLOR="red"]2007 [/COLOR][/B](46076530)
skfiltv.sys Thu Aug 14 01:48:33 [B][COLOR="red"]2008[/COLOR][/B] (48A3D541)

Drivers before 2009 are also known to cause problems. Please update:

vvftav323.sys
Vm323av64.sys
skfiltv.sys

After this please post results.

-Justin

 

[nightfrogs]

Hi Justin, thanks for the suggestions. Will give it a go but it may take some time.

 

[HonorGamer]

Hi Justin, thanks for the suggestions. Will give it a go but it may take some time.

That's okay. Take your time and don't make mistakes.

-Justin

 

[nightfrogs]

I got to running Prime95 and got 2 crashes upon launching the app...

 

[HonorGamer]

Post the crash files please.

-Justin

 

[nightfrogs]

Here you go!