BSOD and other random crashes

[pixeltox]

hey guys and thx alot to spending the time to read this complicated thread

i make the story Little bit short...Everything was okey no foult nowhere but i was bored due to the windows update files coz my pc had a cpu lagg spikes and when i played the games i was lagging so i did the format and in some wierd case i had to install windows 7 at the same harddisk as Everything else is installed...but now im getting bluescreens, game frezzes and the wierdest of all is when im installing the Adobe flash player 15 or something my pc sudently frezzes and i need to rebot manualy ...without Adobe it goes smoth

i attached the loggfiles down below im not good at the pc and the detailed information but if i forgot something important to add here plz let me know i will do my best to add that in the next post

i hope u can help me solve this madness coz ive spend like 5h on google Reading every post out there but there was nothing simular to my case

 

[essenbe]

hello, pixeltox. I'll help you if I can You only have 2 dump files and neither one is telling much, but we'll deal with them in a few minutes. Would you explain what you mean by having trouble with Windows Update and installing Windows 7 where everything else is installed? I don't understand. I would also like you to give us as much detail about your hardware as you can, including manufacturer and Model number. We sometimes have to look it up and it makes it much easier if it is in your system specs in the lower left corner of your last post.

Please fill out your System Specs​

   Information

Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Now the dump files. The only one that gives us any reason at all is the Direct X

dxgmms1
start             end                 module name
fffff880`11f72000 fffff880`11fb8000   dxgmms1    (pdb symbols)          c:\symcache\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symcache\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:        Tue Apr 09 22:27:15 2013 (5164DC13)
    CheckSum:         00043C9B
    ImageSize:        00046000
    File version:     6.1.7601.18126
    Product version:  6.1.7601.18126
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     dxgmms1.sys
    OriginalFilename: dxgmms1.sys
    ProductVersion:   6.1.7601.18126
    FileVersion:      6.1.7601.18126 (win7sp1_gdr.130409-1534)
    FileDescription:  DirectX Graphics MMS
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

That is your version of Direct X which comes through Windows Updates and is also usually installed with your games. You can check this link to make sure you have the latest version How to install the latest version of DirectX

Try that, fill out your system specs and give me an explanation of exactly what your problems were.
​

 

[pixeltox]

thx essenbe for helping me out here from the start i had windows 7 installed on other location local disc D: but when i decide to do the format windows 7 would not let me install it from the begining ..i had a strange window message comming up with some file system so i had to switch to C: .....

i have uppdated the information by using the link u gave me ..thx man ! i had no clue how to fill that info

i didnt uinstalled DirectX coz i dont know how and i failed to search for a location in the pc and even with google but i reinstalled the direct X by the link and it said that i have the same (newest) version of DirectX...

if u need more info or details plz guide me so i can provide it for you i know im not good at this but i learn Quick best regards! PIXEL!

 

[pixeltox]

hmmm i done some more Deep research and a program called bluestack couses some problem and i need your help guys !!!

when i tryed to uninstall it from the Control center in program list it said that the file is damage and cant be proceed ...so i was mad and did - ctrl ald delete performance - resource monitor and shut down the bluestack program and then i deleted it manualy from the program folder...but now when im runing loggfile every time i see the error that bluestacks files are missing and the program was shut down...how can i delete it completly ? is this a problem now? when i deleted it manualy ???
BlueStack - a program that u use in u mobile phones to get access to Kik Messenger ...dont download that crap guys i lern it the hard way ....anyway my pc is performing better now ´but ive dicovered few errors i hope u can help me with them....

ive got a blue screen - 0x00000019 (bugCheck)

and in dump files

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

Source : WMI

 

[pixeltox]

this errors appeared while i was use IE 8 and player war thunder....i will update the info about Adobe flash 15 because i didnt installed it yet due to the previous crashes...

 

[essenbe]

Bluestack is still installed, but you deleted the files, so it is trying to start and can't find the files, I think is your problem. You probably have Bluetooth programs that are trying to start and because you deleted the files, it can't so You are getting errors from the programs. Bluestack is your computer's Bluetooth program.

Also, do I understand that you are dual booting Windows 8 and Windows 7? You only list 1 Seagate hard drive, so I assume they are both on 1 hard drive. Do you have an external hard drive to back up your personal files?

 

[pixeltox]

i menege to somehow uninstall that silly program i have only 1 hdd sry for misslead there im only using windows 7

but the biggest problem is when i installed Adobe flash player 15 and when im watching some stream on twitch my whole computer frezzes and i need to reboot manualy ..i dont have any bluescreen so i cant see it on dumpfile whats wrong

 

[essenbe]

OK, Give me a few minutes. Now, How about the external Hard drive and did you install drivers from your Motherboard's web site when you installed Windows 7?

 

[essenbe]

OK do 3 things for me. Click start, type device manager, click on device manager and post a screenshot
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html of it,
Next post another screenshot of disk management http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html

Also. please run http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[pixeltox]

sorry for such a late respond ..was kinda buisy with real Life hmmm i done some repair with windows tool and CCleaner and its working slightly better but i get bluescreen like 1 time a day when im playing video games..

i hope i done Everything corretcly attached files down below ..3 of them

thx for advance for helping me with this madness best regards PIXEL!

 

[pixeltox]

ohh sorry forgot 1 screenshot here it comes ..xD

 

[essenbe]

Hi pixeltox, don't worry about the time element. Real life gets in all our ways occasionally. So, no problem. Also, pleas be careful about using things like CCleaner, it is a very good program, but it will also, by default, clean out all of the system error reports that we work with. For example, your latest report only has 1 dump file in it. Also, in device manager the 1ST entry has yellow Icons on them. What are they? Also, you didn't mention the external hard drive I asked about. I would like to reinstall Windows with you, but you first need a place to back up your personal files, as well as a place to put your Motherboard drivers that you will download first, as well as other program installers that you will need. I usually use USB flash drives for most of the drivers and program installers. But, to try to save this install, run all important Windows Updates first, except your Graphics drivers. Next :

I am going to give you some links that will help you get a good clean install and not have any drivers you don't need that will conflict with other drivers. Download a WHQL driver from http://www.sevenforums.com/graphic-cards/329659-latest-amd-catalyst-video-driver-windows-7-a.html . Once you have them downloaded, uninstall you current driver from control panel. next clean up any left over drivers from following this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select only ATI Display Drivers. After you have done that and rebooted, install the new driver, only select custom install and install only what you have to. Very few people need most of what they include. You do not need the audio/HDMI drivers as you already have that in your Motherboard drivers. Unless there is some reason you need them, the only thing you really need is the Display Driver.

Your Dump file listed

atikmpag
start             end                 module name
fffff880`07437000 fffff880`074da000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your graphics card driver.

 

[pixeltox]

wich version should i download from the link u gave me ?

 

[essenbe]

If you want to burn it to a CD, V4.20 ZIP, if you want to use a USB Flash drive, V4,20 pre configured USB installer.

 

[pixeltox]

hmm okej ..im kinda lost here

i need help with the amd catalyst video driver wich 1 should i download?

when im downloading second 1 Display Driver Uninstaller 13.2.0.0 (09-22-2014) by klicking on the first download Icon after the description i m just getting a window that im extracting the files to C:\Users\WhiskyTango\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T20X4POV\ no exe file like its says on the page

 

[essenbe]

DDU is the newer version of Driver Sweeper, and I have never used it, I still use Driver Sweeper, which is the third arrow. Download it, extract it, boot into Safe Mode, run Driver sweeper, select only ATI Display driver, click analyze, when it is finished, click clean, when done it will ask for a reboot, reboot into normal mode and install the AMD Driver you have already downloaded, select custom install and unselect everything you do not need. The only thing really needed is the Display Driver. CCC and all the audio/HDMI drivers are not needed and are already installed from your Motherboard drivers and can tend to cause driver conflicts. So, only select what you will actually use. Install and reboot. You should have a good clean install.

Sorry about the delay. I was trying it on my system to see how it was working and ended up uninstalling my graphics drivers, so I had to reinstall them.

 

[pixeltox]

i dont anderstand sorry shall i reinstall windows 7 ? why should i disable my grafic card and uninstall the drivers when im allready planing to do a reinstall of the system

 

[pixeltox]

1 reinstall the windows 7
2 do all the windows uppdates
3 run driver sweeper in the safe mode
4 install the grafic driver from ATI homeplage ??
5 install Adobe flash player 15 ?

 

[essenbe]

No, download the new driver, download Driver sweeper, uninstall the old driver, it will tell you to reboot. Reboot into safe mode, run driver sweeper, reboot into normal mode, install the new driver, but select custom install and only install the Display Driver, if possible, but at any rate just the display driver and whatever else you have to. Reboot and you're done.

 

[essenbe]

If you reinstall Windows 7 , you don't have to worry about Driver sweeper. But, do a custom install of your graphics card drivers and install only the Display Driver. For the Windows 7 install, download the Motherboard drivers from the motherboard's web site. Don't use the driver disk.