BSOD and randon restarts

[Nigel Russell]

Hi,

I am trying to help a freind. Their PC randonly just restarts. I did see a blue screen once, but then PC restarted before I could take down any info! I have attached 2 mini dump file (zipped) and have a memory dump file that is too big to send when zipped. Any help or advice appreciated. The OS is win7 HP and is fulled updated. The AV is F-Secure.

 

[axe0]

Hi Nigel Russell,

Welcome to the 7forums.

Please read BSOD Posting Instructions

 

[Nigel Russell]

Sorry for not reading the upload instruction correctly. Here is the correct file.. Any thoughts would be gratefully receieved

 

[axe0]

Please run th tool again, there are lots of files missing.

Both dump files are indicating memory problems

Probably caused by : memory_corruption

Please run MemTest86+ to test the memory.

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

 

[Nigel Russell]

Thanks for your help and for looking at the dump files. I will rerun the tool when I get a chance and also rerun Memtest for a longer period. I had run it for only 2 passes and they did not report any errors.

Again many thanks

 

[axe0]

Thanks for your help and for looking at the dump files. I will rerun the tool when I get a chance and also rerun Memtest for a longer period. I had run it for only 2 passes and they did not report any errors.

Again many thanks

Unfortunately, 2 passes is not enough for conclusive results.
At least 8 passes should be complete for conclusive results and because 8 passes takes a while it is best to run it overnight.