Solved BSOD and spotanious powerloss when playing SWTOR

[Widriksen]

Hey.

Recently my computer has started to spontaneously turn off when playing SWTOR. I have also had two of my first EVER BSOD on this computer.

Can someone help me look at the log at help determine where the error lies?

Log attached.

 

[x BlueRobot]

Please follow - http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[Widriksen]

Here is the file.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 101[/COLOR], {19, 0, fffff8800336a180, 7}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Usual causes:  Device driver, BIOS bug, hardware defect

You will need to upload and configure a Kernel Memory dump, in order to fully debug a Stop 0x101, once a Kernel Memory dump has been configured, then upload the file to a free file sharing site such as Skydrive and Dropbox. Place the file within the Public folder of your account, and then post the URL to the file in your next post.

In the meantime, please follow these steps:

Remove:

Start Menu\Programs\Norton

Norton is known to cause problems, please remove the program completely with the Norton Removal Tool, and then install and run full scans with these free and proven alternatives which work best with the operating system, due to their compatibility and lightweight nature on system resources.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Update:

0: kd> [COLOR="SeaGreen"]lmvm intelppm[/COLOR]
start             end                 module name
fffff880`0475b000 fffff880`04771000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        [COLOR="Red"]Tue Jul 14 00:19:25 2009[/COLOR] (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please check for updates for your Intel chipset driver from either your motherboard support page or the Intel website here - https://downloadcenter.intel.com/default.aspx

0: kd> [COLOR="SeaGreen"]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         920  @ 2.67GHz"
MaxSpeed:     2670
CurrentSpeed: [COLOR="Red"]2024[/COLOR]

Have you underclocked your CPU? If so, please reset the BIOS back to it's default settings - How To Clear CMOS (Reset BIOS)

0: kd> [COLOR="SeaGreen"]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.4, DMIVersion 36, Size=1275]
BiosVendor = Award Software International, Inc.
BiosVersion = F11
BiosReleaseDate = [COLOR="Red"]02/11/2010[/COLOR]
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = EX58-UD5
SystemFamily =  
SystemVersion =  
SystemSKU =  
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct =[COLOR="Red"] EX58-UD5[/COLOR]
BaseBoardVersion = x.x

Please check for any potential BIOS updates, ensure you flash the BIOS, with the exact model and revision number for your motherboard, otherwise you can irreversibility corrupt your BIOS.

 

[Widriksen]

Hi.

So far i have done all of the above. Summary:
Bios updated. (From F11 to F13)
Norton removal completed.
Bios setting set to standard optimized settings.
Intel drivers updated to the latest available from Gigabyte (Mainboard manufacture)

The Kernel dump was configured, so i will have to wait until next BSOD to do a new dump updated.

For the time being....Thanks for the respons so far. Much appreciated.

 

[Widriksen]

Well....Next powerdown happened this morning.

Here are the latest logs.

Memorydump here: https://skydrive.live.com/redir?resid=1163F9A6B0FBE04A!625


Question: Could this have any relation to my power supply, and if so, how do i check it?

 

[x BlueRobot]

Downloading the file now, and to check the PSU, try this:

Boot into the BIOS, it should be the Del key for Gigabyte motherboards, keep tapping the Del before the "Starting Windows" screen appears, and then post the voltages for the 3.3V, 5V and 12V rails.

 

[Widriksen]

I cant find any info as you described but here is what i did find:

Vcore : 1.220
5v : 4.919
DDR15v:1.520

Is that the info needed?

 

[x BlueRobot]

Download HWMonitor CPUID - System & hardware benchmark, monitoring, reporting, and then post a screeshot of the program with http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

[COLOR="Red"]BugCheck 101[/COLOR], {19, 0, [COLOR="SeaGreen"]fffff8800336a180[/COLOR], [COLOR="Blue"]7[/COLOR]}

*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Usual causes:  Device driver, BIOS bug, hardware defect

0: kd> [COLOR="SeaGreen"]!prcb 7[/COLOR]
PRCB for Processor 7 at[COLOR="Red"] fffff8800336a180[/COLOR]:
Current IRQL -- 0
Threads--  Current fffff880033750c0 Next fffffa80099d2b50 Idle fffff880033750c0
Processor Index 7 Number (0, 7) GroupSetMember 80
Interrupt Count -- 00031013
Times -- Dpc    000000cc Interrupt 00000034 
         Kernel 00006264 User      00000033

0: kd> [COLOR="SeaGreen"]!ipi[/COLOR]
IPI State for Processor 0
    TargetCount          0  PacketBarrier        0  IpiFrozen     0 [Running]


IPI State for Processor 1

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 2
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


IPI State for Processor 3

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 4

    As a sender, awaiting IPI completion from processor(s) 7.

    TargetCount          1  PacketBarrier        1  IpiFrozen     2 [Frozen]


IPI State for Processor 5
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


IPI State for Processor 6
    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]


[COLOR="Red"]IPI State for Processor 7[/COLOR]

    As a receiver, unhandled requests are pending from processor(s) 1, 3, 4.

    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]

    From processor 1, active request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 3, active request of type: flush multiple range
        Flush Count 2  Flush List fffff800039fcc48  (dp fffff800039fcc48 l2)
    From processor 4, active request of type: flush multiple range
        Flush Count 1  Flush List fffff880035eebd8  (dp fffff880035eebd8 l1)

0: kd> [COLOR="SeaGreen"]!ipi 7[/COLOR]
IPI State for Processor 7

    As a receiver, unhandled requests are pending from processor(s) 1, 3, 4.

    TargetCount          0  PacketBarrier        0  IpiFrozen     2 [Frozen]

    From processor 0, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 1, active request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 2, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From processor 3, active request of type: flush multiple range
        Flush Count 2  Flush List fffff800039fcc48  (dp fffff800039fcc48 l2)
    From processor 4, active request of type: flush multiple range
        Flush Count 1  Flush List fffff880035eebd8  (dp fffff880035eebd8 l1)
    From processor 5, stale request of type: flush all
    From processor 6, stale request of type: packet ready
        WorkerRoutine fffff80003876e30 (nt!FsRtlpNopStackOverflowRoutine)
        Parameter[0] 0  Parameter[1] 0  Parameter[2] 0
    From self, stale request of type: none

Remove:

Start Menu\Programs\Alcohol 52%

0: kd> [COLOR="SeaGreen"]lmvm sptd[/COLOR]
start             end                 module name
fffff880`01066000 fffff880`0118c000   sptd       (no symbols)           
    Loaded symbol image file: sptd.sys
    Image path: \SystemRoot\System32\Drivers\sptd.sys
    Image name: sptd.sys
    Timestamp:        [COLOR="Red"]Sun Oct 11 21:55:14 2009[/COLOR] (4AD24632)
    CheckSum:         000D6B26
    ImageSize:        00126000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Daemon Tools, Alcohol 120% and Alcohol 52% uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or ImgBurn.

0: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`04ae2000 fffff880`055c7000   nvlddmkm   (export symbols)       nvlddmkm.sys
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Fri Jun 21 10:06:16 2013[/COLOR] (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Ensure you have the latest WHQL driver from here - NVIDIA Driver Downloads - Advanced Search

Version: 320.49
Release Date for Desktops and Notebooks : July 1st 2013
In Device Manager: 9.18.13.2049

0: kd>[COLOR="SeaGreen"] lmvm Rt64win7[/COLOR]
start             end                 module name
fffff880`055cc000 fffff880`055fe000   Rt64win7   (pdb symbols)          c:\symbols\rt64win7.pdb\D6FC3FB08A034A9BB7970F3220BFD4041\rt64win7.pdb
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR="Red"]Thu Feb 26 09:04:13 2009[/COLOR] (49A65B0D)
    CheckSum:         0002EB30
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver, since it seems to be very outdated, updates are available from here - Realtek

 

[Widriksen]

All done.

Here is the screen shot.

I'll give the computer a spin and see if anything has changed.

 

[x BlueRobot]

I can't see any problems, please follow the other steps and fill out your System Specifications fully with:

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

 

[Widriksen]

Weeeeeell....

I didn't even get to play the game. It bluescreened while i was updating my CP, so here is the recent dump.

https://skydrive.live.com/redir?resid=1163F9A6B0FBE04A!626

And the file has been attached.

 

[Widriksen]

And i have updated my system info as well.

 

[x BlueRobot]

[COLOR=Red]BugCheck 101[/COLOR], {19, 0, fffff880030f9180, 6}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Have you managed to update those drivers and remove the program?

I would also upload the Kernel Memory dump again, it will located within this directory:

C:\Windows\MEMORY.DMP

 

[Widriksen]

I have followed your advice to the letter, and the link is to the last memory dump.

Tell me what info you need and i'll try and get it for you.

...and MANY thanks for trying to help out.

 

[x BlueRobot]

Just follow this again -

You will need to upload and configure a Kernel Memory dump, in order to fully debug a Stop 0x101, once a Kernel Memory dump has been configured, then upload the file to a free file sharing site such as Skydrive and Dropbox. Place the file within the Public folder of your account, and then post the URL to the file in your next post.

Welcome

It should already be configured so you just need to upload it again, but it will be new dump file with the same file as before.

 

[Widriksen]

Latest BSOD this morning. I have noticed that since i updated the Nvidia drivers, the BSOD are more frequent.

File and link added.

It is a kernel dump, so it should have all thats needed.

https://skydrive.live.com/redir?resid=1163F9A6B0FBE04A!627

I hope these will be helpful.

 

[x BlueRobot]

[COLOR=Red]BugCheck 101[/COLOR], {19, 0, [COLOR=SeaGreen]fffff880030f9180[/COLOR], [COLOR=Blue]6[/COLOR]}

*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

0: kd> [COLOR=SeaGreen]!prcb 6[/COLOR]
PRCB for Processor 6 at [COLOR=Red]fffff880030f9180[/COLOR]:
Current IRQL -- 0
Threads--  Current [COLOR=Red]fffffa8009774660[/COLOR] Next fffffa800d175750 Idle fffff880031040c0
Processor Index 6 Number (0, 6) GroupSetMember 40
Interrupt Count -- 0006e0e9
Times -- Dpc    000000df Interrupt 00000064 
         Kernel 000123a3 User      00001a4b

I've noticed the logical processor which has hung, has changed.

0: kd> [COLOR=SeaGreen]~6[/COLOR]
6: kd> [COLOR=SeaGreen]k[/COLOR]
Child-SP          RetAddr           Call Site
fffff880`03128518 fffff880`056d22bb [COLOR=Red]nt!KiSecondaryClockInterrupt[/COLOR]
fffff880`03128548 fffff880`056bee68 Rt64win7+0x1a2bb
fffff880`03128550 fffff880`056bf00a Rt64win7+0x6e68
fffff880`031285b0 fffff880`056be8d9 Rt64win7+0x700a
fffff880`03128600 fffff880`016e0542 Rt64win7+0x68d9
fffff880`03128660 fffff880`0166956d [COLOR=Red]ndis!ndisMiniportDpc+0xe2[/COLOR]
fffff880`031286d0 fffff880`016826d8 ndis!ndisQueuedMiniportDpcWorkItem+0xcd
fffff880`03128770 fffff800`0388384c ndis!ndisPeriodicReceivesTimer+0x108
fffff880`031287a0 fffff800`038836e6 nt!KiProcessTimerDpcTable+0x6c
fffff880`03128810 fffff800`038835ce nt!KiProcessExpiredTimerList+0xc6
fffff880`03128e60 fffff800`038833b7 nt!KiTimerExpiration+0x1be
fffff880`03128f00 fffff800`0387bd05 nt!KiRetireDpcList+0x277
fffff880`03128fb0 fffff800`0387bb1c nt!KyRetireDpcList+0x5
fffff880`03393a30 fffff800`038c3b53 nt!KiDispatchInterruptContinue
fffff880`03393a60 fffff800`03883fb8 nt!KiDpcInterruptBypass+0x13
fffff880`03393a70 fffff800`03883a29 [COLOR=Red]nt!KiSecondaryClockInterrupt+0x1a8[/COLOR]
fffff880`03393c00 fffff800`03b6283d nt!KiSetTimerEx+0x169
fffff880`03393c90 fffff800`03b16ede nt!ExpWorkerThreadBalanceManager+0x65
fffff880`03393d40 fffff800`03869906 nt!PspSystemThreadStartup+0x5a
fffff880`03393d80 00000000`00000000 nt!KiStartSystemThread+0x16

I believe the logical processor 6, seems to be not responding to the clock interrupts properly, and hence causing problems.

6: kd> [COLOR=SeaGreen]!dpcs[/COLOR]
CPU Type      KDPC       Function
 0: Normal  : 0xfffffa800bd8e4e8 0xfffff88001656800 ndis!ndisInterruptDpc

 [COLOR=Red]6: Normal  : 0xfffffa800bd8e668 0xfffff88001656800 ndis!ndisInterruptDpc[/COLOR]

 7: Normal  : 0xfffffa800b35a0c8 0xfffff88004957e48 nvlddmkm
 7: Normal  : 0xfffff8800316e9e8 0xfffff80003999a70 nt!PpmPerfAction

6: kd> [COLOR=SeaGreen]lmvm LGVirHid[/COLOR]
start             end                 module name
fffff880`09f32000 fffff880`09f34480   LGVirHid   (no symbols)           
    Loaded symbol image file: LGVirHid.sys
    Image path: \SystemRoot\system32\drivers\LGVirHid.sys
    Image name: LGVirHid.sys
    Timestamp:        [COLOR=Red]Tue Nov 24 01:36:48 2009[/COLOR] (4B0B38B0)
    CheckSum:         00012CDE
    ImageSize:        00002480
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your Logitech Gamepanel Virtual HID driver, since it seems to be very outdated, and may be a possible cause - Logitech Support - Downloads, Manuals, FAQs & More

6: kd> [COLOR=SeaGreen]lmvm LGBusEnum[/COLOR]
start             end                 module name
fffff880`057fc000 fffff880`057ffd80   LGBusEnum   (no symbols)           
    Loaded symbol image file: LGBusEnum.sys
    Image path: \SystemRoot\system32\drivers\LGBusEnum.sys
    Image name: LGBusEnum.sys
    Timestamp:        [COLOR=Red]Tue Nov 24 01:36:48 2009[/COLOR] (4B0B38B0)
    CheckSum:         0000B99B
    ImageSize:        00003D80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Logitech Keyboard driver seems to be very outdated too, it's most likely the same driver package as the above the driver.

6: kd> [COLOR=SeaGreen]!irp fffffa800d7c1cc0[/COLOR]
Irp is active with 2 stacks 1 is current (= 0xfffffa800d7c1d90)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
[COLOR=Red]>[  f, 0]   0  1 fffffa800e552080 00000000 00000000-00000000    pending
           \Driver\LGBusEnum[/COLOR]
            Args: 00000005 00000000 002a2023 00000000
 [  f, 0]   0 e0 fffffa800e5566c0 00000000 fffff88000c049f8-fffffa800e556830 Success Error Cancel 
           \Driver\LGVirHid    HIDCLASS!HidpInterruptReadComplete
            Args: 00000005 00000000 000b000b 00000000

The driver seems to be pending, and not completing any IRPs.

 

[Widriksen]

So...To understand correctly.

Its my i7 that is failing?

I have updated the logitech drivers to the latest one.

I am planning to go buy a new PSU as i strongly suspect that the current one isn't supplying the correct current.

What happens is that during game time, at no specific area, or reason, my computer simply powers off.
During normal surfing i can experience the BSOD.

That makes me think that my current PSU, with IS getting old, might have deteriorated to the point that when the graphics card is being "stressed" and drawing more power, the PSU can't deliver.

Am i wrong in my conclusion, or should i give it a go?

 

[x BlueRobot]

I'll get a new PSU, what is the wattage?

eXtreme Power Supply Calculator may be able to give you general outline of what kind of PSU you may need.