Solved BSOD at 2 random times.

[andrew129260]

I would suggest you to take Andrew's point seriously. He knows better about system security. I have never used Safari (I tend to avoid apple products); but as it is a discontinued product, it is obviously better to not use it, because it is not compatible for the most recent online threats.

There are lots of browsers available there, and none of them are money oriented .... they are all free. Firefox, IE (that is present there by default), Opera, Maxthorn, all are good and regularly updated. Pick up any one of them according to your choice. It may need a couple of hours to be accustomed with, and nothing else.

^ this.

Internet explorer and firefox are 1000 times more secure than safari. Apple products on windows are known to have very bad vulnerabilities even in current support state. Discontinued products are of course much worse.

You can get infected by simply visiting an infected site in even modern browsers. With a unsupported browser, you are even more at risk.

People do not realize this, but your browser is the number 1 attacked program. More then windows or anything else. Your browser is a big factor of your PC security and is one of the most important defenses.

I trust arc when he says your bsods are being caused by chrome.

But infections can also lend a hand in this or cause the problem to be worse.

Should you be willing to look into your system, let me know and we can start the process.

But even so, my PC is not infected and I had no BSOD by the time I uninstalled Chrome.

How can you be so sure?

 

[vlassis]

[...]

Should you be willing to look into your system, let me know and we can start the process.

But even so, my PC is not infected and I had no BSOD by the time I uninstalled Chrome.

How can you be so sure?

You are right, I cannot be sure.

If you are willing to look into my system I am happy to do so. You have to assist me though!

 

[Laith]

If you really want to keep on using it then you should get MBAE(Malwarebytes Anti-Exploit). That's the best method if you want to keep using it. It is not recommend to keep using it as it is an discontinued product.

If you want to see if you are infected download MBAM(Malwarebytes Anti-Malware) and scan your computer. http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html

 

[andrew129260]

If you really want to keep on using it then you should get MBAE(Malwarebytes Anti-Exploit). That's the best method if you want to keep using it. It is recommended not to keep keep using it as it is an discontinued product.

If you want to see if you are infected download MBAM(Malwarebytes Anti-Malware) and scan your computer. http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html

While that suggestion for the product itself is a great idea, there should not be ever a reason to use a discontinued product.

 

[andrew129260]

[...]

Should you be willing to look into your system, let me know and we can start the process.



How can you be so sure?

You are right, I cannot be sure.

If you are willing to look into my system I am happy to do so. You have to assist me though!

Anytime

1.) Download herdprotect: (choose the portable version)

Download herdProtect - Free Anti-Malware Platform

2.) Run the scan.

3.) When the scan finishes, save the results per the screenshot below. Then upload the log here. NOTE: The scan will take some time, and you must be connected to the internet for this to work.

DO NOT REMOVE ANYTHING YET. I will advise if anything needs removed when I receive the log.

Attached Images

 

[Laith]

It is highly not recommended indeed. But if he really really needs to keep on using that product because of a special feature etc, that's his best hope.

 

[vlassis]

herdProtect

I got the herdProtect results.

It says though there is one more currently scanning in the cloud for some time now and nothing happens. Should I wait and upload other results?

Thank you

 

[andrew129260]

That file is just in for additional analysis.

its ok i will look at the log now thank you.

 

[andrew129260]

Just out of the gate I am seeing a few things wrong here:

1.) You have a cracked version of Microsoft office. Having a cracked version of office will lead you to vulnerabilities very quickly. There is simply no way to justify this, as openoffice and libreoffice are free and compatible with Microsoft office.

If you installed this yourself, remove it. If you didn't, remove it. I am not accusing, but that is a red flag already.

Because Of this find, I ask you post the results by following the directions found here:

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[andrew129260]

The above post has been edited to add additional details.

 

[vlassis]

Is that for the Windows?

They are legit.

Any way

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PRCDW-H83VT-BJBTC
Windows Product Key Hash: bx51hvV2PPeDZgvfiFVCgJ57hdo=
Windows Product ID: 00376-145-9849741-06692
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.049
ID: {1F2D33BF-8906-4F26-A208-DDB7FB12D013}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional N
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150525-0603
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1F2D33BF-8906-4F26-A208-DDB7FB12D013}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.049</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BJBTC</PKey><PID>00376-145-9849741-06692</PID><PIDType>5</PIDType><SID>S-1-5-21-2067129807-1260414514-1678612019</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H87-D3H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="7"/><Date>20140502000000.000000+000</Date></BIOS><HWID>29973A07018400F4</HWID><UserLCID>0408</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, ProfessionalN edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 92f06ba8-08e1-4156-b8b5-d38328f5b5d5
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00376-00212-145-984974-00-1032-7601.0000-1362015
Installation ID: 015423495076168846908955015813029065160572516630942133
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BJBTC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 12/7/2015 10:24:05 μμ

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAAAEAAAAAQABAAEAln2GVvyMwhvo9srFxN7Wap7UELd6OTPQdgXI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  FPDT			ALASKA		A M I
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  SSDT			PmRef		Cpu0Ist
  DMAR			INTEL 		HSW

Only the Office is not genuine and you are right I could have used one of the ones suggested!

 

[andrew129260]

Yes, Thanks for the info, standby. I am going to have someone look at it.

In the meantime, remove office and replace with openoffice.

Moving on:

1.) Download AdwCleaner by Xplode and save to your Desktop.

• Double click on AdwCleaner.exe to run the tool

• Vista/Windows 7/8 users right-click and select Run As Administrator.
• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
• The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

2.) Using AdwCleaner v3: Scan & Clean:

Double click on AdwCleaner.exe to run the tool again.
Click on the Scan button.
AdwCleaner will begin to scan your computer like it did before.
After the scan has finished...

This time click on the Clean button.
Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
Upload the contents of that logfile in your next reply using the paper clip on the reply box.

Junkware Removal tool:


3.) Please download Junkware Removal Tool to your desktop.

• Shutdown your antivirus to avoid any conflicts.
• Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Upload the contents of that logfile in your next reply using the paper clip on the reply box.
• When completed make sure to re-enable your antivirus

 

[Laith]

That Windows activation is geniune.

 

[vlassis]

adwCleaner

This is the first result.


Have I done something wrong?

I was expecting more..
Should I proceed with the cleaning?

 

[andrew129260]

You can run clean.

I wasn't expecting more. So far I have not found anything serious. so far.

can you post the results from jrt?

____________________________________________________________________________________
Just to play it extra safe, do the following. If this turns up nothing, I am going to say you are most likely clean. Which honestly, is/would be surprising using such a outdated browser.


Download DDS:

DDS.com

Save the file to your pc. Then open the dds icon to run the tool.
When done, DDS will open two (2) logs:
DDS.txt
Attach.txt

Save both reports to your desktop.
Include the contents of both logs in your next post by using the paperclip

 

[vlassis]

Results

Ok I am uploading the results of the AdwCleaner (after the "clean"), JRT and DDS.


Thank you

 

[andrew129260]

You can now remove the attachments from your post, i have downloaded them and will take a look.

Arc, you might found this interesting:

==== Event Viewer Messages From Past Week ========
.
9/7/2015 8:40:15 ìì, Error: athr [5003] - Atheros AR922X Wireless Network Adapter : Could not find a network adapter.
9/7/2015 2:45:38 ðì, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8800f0d9dbb, 0xfffff880029b5228, 0xfffff880029b4a80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070915-6505-01.
8/7/2015 3:15:51 ìì, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8800f0f1dbb, 0xfffff880021b2228, 0xfffff880021b1a80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070815-6505-01.
8/7/2015 12:50:48 ìì, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for FailureCommand with the following error: Access is denied.
8/7/2015 12:50:46 ìì, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for Start with the following error: Access is denied.
8/7/2015 12:40:47 ìì, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for Start with the following error: Access is denied.
8/7/2015 12:40:47 ìì, Error: Microsoft Antimalware [3002] - Microsoft Antimalware Real-Time Protection feature has encountered an error and failed. Feature: Network Inspection System Error Code: 0x80070005 Error description: Access is denied. Reason: The system is missing updates that are required for running Network Inspection System. Install the required updates and restart the computer.
6/7/2015 6:05:27 ìì, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0xa0000001 (0x0000000000000005, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070615-6302-01.
13/7/2015 1:34:01 ðì, Error: Service Control Manager [7034] - The Õðçñåóßá iPod service terminated unexpectedly. It has done this 1 time(s).
13/7/2015 1:34:01 ðì, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
13/7/2015 1:34:01 ðì, Error: Service Control Manager [7031] - The Software Protection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
13/7/2015 1:34:00 ðì, Error: Service Control Manager [7034] - The WD Drive Manager service terminated unexpectedly. It has done this 1 time(s).

 

[andrew129260]

vlassis, have you installed any new hardware recently?

Perhaps a Western Digital External Hard Drive? It might clue me in to your bsod issue. Might.

I did not find any malware. NOTICE/disclaimer: this is not a 100% guarantee your system is clean, no one can guarantee that. However, I believe your system to be free from threats. Congrats! Your the only person so far I suspected of having malware and not having any, not even a pup. So good job there.

By the way, could you also do the following?

1.) Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

2.) Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them

 

[vlassis]

Hello and once again thank you for your time!!

For your first question. I currently have 3 WD external drives so, yes, I have installed them and used them all.

For the SFC scan the result was "Windows Resource Protection found corrupt files but was unable to fix some of them."
Furthermore I am uploading the CBS.log for additional info.

And for the malware part, I am cautious and know a lot of things about browser and computers in general (but unfortunately I lack the knowledge that you guys have.xD)

Oh an one more think to have in mind. Since I uninstalled Google Chrome I had no issue or BSOD!!

Anyway thanks again!

 

[andrew129260]

thank you for the information. I am glad to hear removing chrome fixed the problem for you.

I recently was looking up some stuff online, and I noticed a few things. Quite a few people mentioned that some of the newer external WD drives were causing bsods. Right before your bsod happened, the WD Drive Manager service terminated. According to your event viewer, this happened a few times before your bsod happened. I am curious. If you plugged in your external drives a few times and did some stuff, then later used some programs or a browser does the bsod happen again? Just wondering.

Also, your windows install is partially corrupted according to that result. I am going to have someone stop by here soon to determine how bad it is.