BSOD at random times, unkown cause, unsure what to post

[andrewn16]

I have been several BSOD errors in the past week. They are all different and vary quite a bit. I am unsure how record the exact errors, but I followed the instructions of the website leading me here and I have attached a zipped dmp file. I am running Windows 7 Home and I use AVG and Malware Bytes as well as HiJackThis for virus protection. I have used a fix-it untilities program to fix the registry and I have used the malware bytes rootkit finder as well. If there is any other information that would be helpful to you, please let me know and I will try and get it for you. Thank you for taking the time to look over this.

 

[koolkat77]

Welcome to SevenForums.

Please upload all the files following http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

AVG is contributing to your BSOD's please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials, Free antivirus for windows.
• Malwarebytes Anti-Malware Free
• Good and Free system security combination
  
  

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:

• http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

This tutorial http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html may help you:

To Disable Selective Suspend:

• open the control panel
• go to power options (you may have to set view to small icons)
• click change plan settings
• in the window that opens:
• click change plan settings
• click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Let us know the results.

Following is for informational purposes only:

**************************Fri Feb 15 23:08:16.560 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_07-03-2013\SF_07-03-2013\021513-30576-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 3:04:30.011
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
BugCheck A, {fffff8a001f68f18, 2, 0, fffff80002cbe2bb}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Arguments:
Arg1: fffff8a001f68f18, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002cbe2bb, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!ExpScanGeneralLookasideList+a0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Feb 16 15:09:31.748 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_07-03-2013\SF_07-03-2013\021613-41605-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 6:37:29.200
Probably caused by : ntkrnlmp.exe ( nt!ExpScanGeneralLookasideList+a0 )
BugCheck A, {fffff8a00248b4a8, 2, 0, fffff80002c742bb}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
Arguments:
Arg1: fffff8a00248b4a8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c742bb, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:   X64_0xA_nt!ExpScanGeneralLookasideList+a0