BSOD at random times.

[iain J]

I've been having BSOD issues over the past week or so. They happen at random times, however they seem to happen more often when I'm bringing my PC back from standby mode. I've run virus scans from malwarebytes, mcafee & MSE all of which have found nothing. I've also done a disk check and that has found nothing. Reinstalling sound drivers also didn't help.
BlueScreenView is saying that it's ntoskrnl.exe that is causing the problems.

Any help would be appreciated.

 

[x BlueRobot]

[COLOR="red"]BugCheck E1[/COLOR], {fffff80003972560, 2, fffffa80069196c0, fffffa80069196c0}

Probably caused by : [COLOR="Red"]ntkrnlmp.exe[/COLOR] ( nt!IopProcessWorkItem+0 )

Usual causes:  Device driver

Upload .NFO file:

Start rb: > Type: msinfo32 > File, Save

Uninstall McAfee, it is known to cause BSODs with Windows 7, in addition to this McAfee and MSE are both real-time protection programs and therefore are conflicting with each other and producing crashes; keep MSE installed on your system.

 

[iain J]

NFO file is attached. I'll un-install McAfee.

 

[x BlueRobot]

Uninstall McAfee:

Start Menu\Programs\McAfee

I've explained the reasoning in my above post, and I'm aware that you are uninstalling McAfee

Run Driver Verifier to test corrupted third-party drivers, it works by placing stress on drivers, therefore hopefully leading to a BSOD which will point out the faulty driver (run for least 24 hours):

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

You can stop the test if a BSOD occurs before 24 hours, and upload the crash when it occurs.

 

[iain J]

I ran the verifier, and got a bsod. I've attached the files from after the crash. (I used the SF grab tool, I assume that's right?) Have also removed McAfee, however it wasn't at time of crash.

 

[x BlueRobot]

[COLOR="red"]BugCheck C9[/COLOR], {224, fffff88004cc5710, fffff9802f1c69d0, ffffffffc00000bb}

Probably caused by : [COLOR="Red"]HIDCLASS.SYS[/COLOR] ( HIDCLASS!HidpMajorHandler+0 )

HIDCLASS.SYS (Human Interface Device Class) is Windows operating system file, which is used for USB devices, I don't think it is the true cause of the crash. Did you only select the drivers not provided by Microsoft when using Driver Verifier?

Image path: [COLOR="red"]\SystemRoot\system32\DRIVERS\HIDCLASS.SYS[/COLOR]
    Image name: HIDCLASS.SYS
    Timestamp:        Sat Nov 20 10:43:49 2010 (4CE7A665)

Usual causes:  Driver verifier

Hard Drive:

• http://www.sevenforums.com/tutorials/433-disk-check.html
• CrystalDiskInfo - Software - Crystal Dew World
• SeaTools for Windows | Seagate

Post a screenshot of the Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Scan for corrupted or missing Windows files with:

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Run full scans with MSE and Malwarebytes:

• Malwarebytes : Free anti-malware download

:info: Remember to install the free version of Malwarebytes not the free trail; untick free trail box during installation.

Update MSE Security Definitions via Windows Update:

Start rb: > Type: Windows Update > Select all updates related to MSE

:info: Update MSE before scanning your system, and scan for new Windows Updates, if no updates appear for Microsoft Security Essentials.

Was McAfee removed before or after the crash?

Post back your results

 

[LegenDSlayeR]

BSOD Random

I've been having BSOD issues over the past week or so They Seem to happen in the early hours of the morning when im in bed.


Any help would be much appreciated.

LegenDSlayeR

 

[x BlueRobot]

I've been having BSOD issues over the past week or so They Seem to happen in the early hours of the morning when im in bed.


Any help would be much appreciated.

LegenDSlayeR

Please start a new thread, and someone will be happy to help you

Our Forum Rules - Windows 7 Forums - Forum Rules

 

[iain J]

I've run a scan with MSE, and got nothing back - also done a disk check and again no problems. Currently scanning with MB.
McAfee was uninstalled after the crash - is it worth running another one now it's gone?

Here is the crystal disk summary.
View attachment 243732

 

[x BlueRobot]

Just leave the thread open for about a week, and use your computer as you normally would, and then post back your results

 

[iain J]

Will do.

Thanks for the help

 

[x BlueRobot]

Will do.

Thanks for the help

Your welcome